Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Charli G.
Unfollow Charli G.
Share Review
Report Review

Im shopping at Rosewe from now on because the clothes there actually fit like the chart says. Shoes fit 1 shirt fit and i spent about 200.00 but i gave everything else away.

Date of experience: June 12, 2018
Alaska
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Stuff didnt arrive
June 16, 2018

Stuff that arrived, albeit very slow, was fine. Problem was 20% never arrived and had to complain to Wish and it took months to get a refund and they still havent refunded everything. Bottom line, may cost a little more on Amazon but so worth it

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
Follow Judy E.
Unfollow Judy E.
Share Review
Report Review

I have been a client for a very long time. You all were my go to store. I trusted youll. But ever since this problem with the tennis shoes, mystery box, and cherry seeds that I have never received. I am having second thoughts about youll. Your customer service is a very bad joke. We can never get a hold of you. I have paid for all this and still no merchandise.

Date of experience: June 12, 2018
Colombia
1 review
0 helpful votes
Follow Paula G.
Unfollow Paula G.
Share Review
Report Review

Las cosas no llegan
June 16, 2018

De 4 productos que pedi, solo recibi uno. No vale la pena el reembolso, ya que las compras por ser internacionales se cargan a 24 cuotas en la tarjet.

Date of experience: June 12, 2018
Hawaii
1 review
0 helpful votes
Follow Judy L.
Unfollow Judy L.
Share Review
Report Review

A pleasure shopping
June 16, 2018

I am pleased, in general, with wish. I don't like that the sizes are a hit or miss and that the photographs can be misleading.

Date of experience: June 12, 2018
BA
1 review
0 helpful votes
Follow Sanela S.
Unfollow Sanela S.
Share Review
Report Review

Addicted
June 16, 2018

I love it. You can get stuf for less money. And i Love most of the iteams. Most selers are fair IF you dont recieve an iteam or get it damaged, ull get a refund. Not si pleasent is the Long delivery but on the other side u get more exited when it arrives. Cause you Mostly forget what u order si it feels like Christmass.

Date of experience: June 12, 2018
Illinois
2 reviews
5 helpful votes
Follow Eva S.
Unfollow Eva S.
Share Review
Report Review

I got ripped of with shipping.
June 16, 2018

Watch on items that say FREE.at the end of check out they are no longer free... and good luck getting your money back... wish just as blind as the seller

Date of experience: June 12, 2018
Virginia
2 reviews
0 helpful votes
Follow Trinity W.
Unfollow Trinity W.
Share Review
Report Review

Everything.
June 16, 2018

You really have just about everything. I literally spend hours scrolling and making wish lists. I really enjoy getting packages two to three times a week. It's like Christmas all year long. Some reasonable prices. I've had a few issues with some products received but you always take care of the problem right away. Recently I've had a problem with my account. This issue has still not been resolved. I'm hoping that someone helps me soon. It would be nice if there was a way for you to contact customers besides messages/emails. Since I'm unable to speak with a person I'm having a very difficult time making someone at wish understand exactly what my complaint is. I'm hoping it will be resolved shortly. It would be nice if there was a phone call Center that could be reached for certain issues. Regardless of those problems I still continue to shop quite often. Wish is wonderfully addictive. Sometimes a products description can be very confusing. This will usually cause me to not buy an item. All in all I'm pretty happy with my experiences on wish and recommended your app often. Keep on doing a good job with all you do. I for one really appreciate you having it all along with some competitive prices. Thanks.

Date of experience: June 12, 2018
Hungary
1 review
0 helpful votes
Follow Ibolya S.
Unfollow Ibolya S.
Share Review
Report Review

Köszönöm
June 16, 2018

Szuper jő köszönöm szépen nekem be válnak a termékek és meg bízható a rendeléseim is mindig hamarabb meg jönnek mégegyszer köszönöm.

Date of experience: June 12, 2018
Ohio
1 review
0 helpful votes
Follow Natasha K.
Unfollow Natasha K.
Share Review
Report Review

A+
June 16, 2018

I love wish. I only had one item not show up and wish refunded me promptly. I will continue to purchase from Wish. Thank you!

Date of experience: June 12, 2018
Massachusetts
3 reviews
0 helpful votes
Follow Mona L.
Unfollow Mona L.
Share Review
Report Review

Wonderful
June 16, 2018

Everything that I have ordered I have received minus one item but I was given a credit for it without asking. I just loved all of it and the prices cannot be beat. Thank you

Date of experience: June 12, 2018
Canada
1 review
0 helpful votes
Follow Lydia S.
Unfollow Lydia S.
Share Review
Report Review

Ça va mais...
June 13, 2018

Mais on devrait pouvoir magasiner selon les prix incluant le shipping. Il y a tellement de vendeurs qu'on ne s'y retrouve plus.

Date of experience: June 12, 2018
Georgia
1 review
0 helpful votes
Follow Chissolssi C.
Unfollow Chissolssi C.
Share Review
Report Review

Horrible Experience!
May 5, 2021

I ordered 3 items one never reached me one broke 2 days later & the other is actually still holding up pretty well but I couldnt believe my watch band fell off my arm as I was walking it was so embarrassing and it caused my Apple Watch to get scratches on it the band was so cheap its ridiculous but hey you get what you pay for

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
Follow Danielle P.
Unfollow Danielle P.
Share Review
Report Review

I love Wish
June 13, 2018

I love Wish for their variety, quality, and affordability, I tell all my friends about Wish. Keep up the good work.

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
Follow Tammy W.
Unfollow Tammy W.
Share Review
Report Review

The vac
June 15, 2018

The bad does not work I want to get refund it all in China can't read any of it so I need a return label.

Date of experience: June 12, 2018
Canada
1 review
1 helpful vote
Follow Darrin T.
Unfollow Darrin T.
Share Review
Report Review

Hit & Miss
June 15, 2018

While there are good deals to be had on Wish getting them delivered on time or if at all is a huge task. I've had more overdue and not delivered than actual deliveries.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
Follow Yvette K.
Unfollow Yvette K.
Share Review
Report Review

I Wish I had a...
June 15, 2018

Prices on Wish are incredibly low. I have bought several things and have be happy with most. I would remind shoppers to 'carefully read descriptions'

Date of experience: June 12, 2018
New York
1 review
0 helpful votes
Follow Della R.
Unfollow Della R.
Share Review
Report Review

Good
June 15, 2018

The only thing is it takes a little too long sometimes for the product to get here but I like the products I have received

Date of experience: June 12, 2018
North Carolina
2 reviews
1 helpful vote
Follow Sechiquita J.
Unfollow Sechiquita J.
Share Review
Report Review

Awesome Products
June 15, 2018

Wish does a great job if there are any issues with your orders. The products that I have ordered are of good quality.

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
Follow Douglas G.
Unfollow Douglas G.
Share Review
Report Review

Delivery time
June 15, 2018

My biggest issue is delivery time A lot of times it's either may be on time or most of the time my deliveries are late that's what I have a problem with other than that I've been satisfied

Date of experience: June 12, 2018