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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Se compra pero no llega
June 16, 2018

La gran mayoría de mis compras he tenido que solicitar el reembolso por que nunca llegaron y sin embargo prometen que llegará gratis.

Date of experience: June 13, 2018
Germany
1 review
0 helpful votes
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I like the shop the prices vut the Problem with the send and the following of the package is really bad for these just 3 Stars

Date of experience: June 13, 2018
Colombia
1 review
0 helpful votes
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Imsatisfecho
June 16, 2018

Me encuentro muy insatisfecho de todos los pedidos solo llegaron los 4 primeros de resto no ha llegado ninguno de los pedidos que he hecho

Date of experience: June 13, 2018
GB
1 review
0 helpful votes
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Great.
June 16, 2018

Brilliant, everything I have ordered has been delivered before the date stated. Great quality as well

Date of experience: June 13, 2018
South Africa
1 review
0 helpful votes
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Not received my order
June 16, 2018

I have ordered 3 different colours of the make-up bags in January 2018. I have requested numerous times on the app when will I receive it. I marked it constantly that I have not received it yet. In the end, I have deleted my WISH app and will not order again.

Date of experience: June 13, 2018
Canada
1 review
0 helpful votes
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Orders take a long time to arrive
June 16, 2018

Happy with the products but they take a long time to arrive. 1 package never arrived and I contacted the seller too late so I never got reimbursed.

Date of experience: June 13, 2018
France
1 review
0 helpful votes
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Good
June 16, 2018

Got everything I ordered, no delay. Totally worth the price if you don't need it right away. I would recommend Wish to anyone.

Date of experience: June 13, 2018
Texas
1 review
0 helpful votes
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Still waiting on items laptop and other items never showed up. No response from companies and descriptions changed to stylus after I ordered a tablet.

Date of experience: June 13, 2018
South Africa
1 review
0 helpful votes
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No order received!
June 16, 2018

No parcel received and the delivery date was for May 11,2018. E-mails was received and sent to Wish for refund, also nothing. Very disapointed and furious, will never again order.

Date of experience: June 13, 2018
France
1 review
0 helpful votes
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Des efforts a faire concernant certains vendeur car soit on ne recoit pas ce qui a ete demander ou autre exemple sa fait 3 fois que je commande des articles et jamais recut meme si wish rembourse ben decut quand meme

Date of experience: June 13, 2018
Washington
1 review
0 helpful votes
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I love wish!
June 16, 2018

I love wish and I have had nothing but a great experience from wish. Processing payments and shipping has been great and I always receive my order way before the estimated day of delivery. Wish is an all around great site that I would recommend to anyone.

Date of experience: June 13, 2018
South Africa
1 review
0 helpful votes
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Failure to address non-delivery
June 16, 2018

One part of the order failed to arrive.
I was directed to wait a month.
When it still hadn't arrived, Wish tells me it's outside the response window and refuses to escalate to someone who has authority beyond repeating the same scripted response phrase.
Switched to Ali-Express - far better!

Date of experience: June 13, 2018
Canada
1 review
0 helpful votes
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Never got my stuff
June 16, 2018

I bought a few things from wish.com. I got only fw things, th things i di get took like 2 months to get here. Like i never got my free gift thy said i going to get and my laptop i payed good money for. I dont recomend buying from this site booo boo. I want, y laptop boo boo when i track it it say its in laos like i dont understand why in laos why not china like nothing wrong with laos its just not china thats all

Date of experience: June 13, 2018
Australia
1 review
0 helpful votes
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Happy vendor.
June 16, 2018

100% satisfied with all aspects of purchase. Good product, price and communication. More than happy to use this selle4 again. Thank you.

Date of experience: June 13, 2018
Germany
2 reviews
0 helpful votes
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Change of address
June 16, 2018

The reason for my dissatisfaction was that is not possible to change the country the order should be sent too. I recently moved from the Netherlands to Germany and no matter what I tried (change the address in my account etc) for the order I could only change street name and post code but not the country. I had to write some messages with costumer service back and forth so that my order could be finally shipped to Germany. I hope that Wish will simplify this process.

Date of experience: June 13, 2018
GB
2 reviews
0 helpful votes
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Still not recieved my order
June 16, 2018

Iv sent messages and keep getting asked to wait longer and that I have missed the deadline for a refund.

Date of experience: June 13, 2018
France
1 review
0 helpful votes
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Honest
June 16, 2018

Sometimes desappointed pictures not always matching reality and sizes being left to imagination but correct and pay you back good site

Date of experience: June 13, 2018
Switzerland
2 reviews
0 helpful votes
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Some of the items, i never recieve, or wrong color or size. But in whole i am very satisfied. Thank you

Date of experience: June 13, 2018
New Zealand
1 review
0 helpful votes
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Great trade
June 16, 2018

Awesome, got parcel quicker than expected. Well wrapped, very happy with this trade. What more can I say, it certainly does not take a 100 characters to describe my experience.

Date of experience: June 13, 2018
GB
2 reviews
0 helpful votes
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Like
February 18, 2021

I like your craft items I have trouble getting we're I live. Im a plus lady and you dress etc do not fit me so I use lay pass them on to someone else.

Date of experience: June 13, 2018