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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Wish
June 19, 2018

Some things seem to take forever the last two orders for instance? The sunglasses and the Ethernet things still have not arrived and our summer may be over if they ever do come.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
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Les vêtements
June 19, 2018

Tous les vêtements ne sont pas de bonne qualité. Par contre les autres produits sont intéressant. Qualité vs le prix.

Date of experience: June 16, 2018
West Virginia
1 review
0 helpful votes
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Sent me a camera that doesn't work, and a drone that wasn't even complete! Obviously there is no quality control nor testing before shipping!

Date of experience: June 16, 2018
Oklahoma
1 review
0 helpful votes
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Satisfaction
June 19, 2018

Great experiences and satisfaction. Keep on going!:)
Delivery time (4-6 weeks) is my only concern.
I have never feel deceived.

Date of experience: June 16, 2018
California
1 review
0 helpful votes
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I have purchased over sixty items over a two month period and regret to say that approximately ten percent of items bought are marked delivered and were never delivered because I was there the days marked delivered face to face with postman and in fact have not received these items, since I receive items in hand. Wish says in accordance with policy they refuse to accept this reporting from the customer. Since there Tracking is never up to date and is always questionable. All the items that I have been credited for still to date have never been received as well as the reported marked delivered items which were not received have also never been delivered and remain missing still. Extremely Bad unreliable shipping tracking technology unacceptable!

Date of experience: June 16, 2018
Spain
1 review
0 helpful votes
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Deberían especificarse mejor las tallas en ropa y el tipo de tela de la prenda. Si es poliéster o algodón, por ejemplo. Los seguimientos, la mayoría de las veces no se pueden hacer bien.

Date of experience: June 16, 2018
Ireland
1 review
0 helpful votes
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I have told everyone at my work circle and Facebook that Wish doesn't deliver electronic items to Ireland.

I hv updated in Wish app comments and Facebook posts about the same.

Not very professional of you guys to take money from our account and NOT deliver the product.

Anyways, I have deleted the dreadful fraud app from my system and have asked (in my capability) all to do the same.

Life has been much better without WISH.

THANKS FOR NOTHING.

Bye

Date of experience: June 16, 2018
France
1 review
0 helpful votes
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Souvent trop petit en taille
June 19, 2018

Les vêtements ou les chaussures sont très souvent trop petits en taille. Les délais de livraison sont parfois très long, il m'ait arrivé de recevoir un colis 4 mois après la date de livraison.

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
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Online shopping
June 19, 2018

The products have been as described and function well, and will continue in my shopping experience. Postage has been excellent and within time given.

Date of experience: June 16, 2018
Ireland
1 review
0 helpful votes
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Arrived early
June 19, 2018

Great fast service great quality products will defo buy again. Keep up the great work wish. Ive used this site a few time and everything is perfect

Date of experience: June 16, 2018
Michigan
1 review
0 helpful votes
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Good stuff
June 19, 2018

Everything I ordered and got is pretty good stuff at cheap prices if there anything anyone wants to order they can be found on wish you can get anything from kids toys for all ages adult toys of all kinds you can get anything for the house the garage anything for going camping hiking biking

Date of experience: June 16, 2018
South Africa
1 review
0 helpful votes
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Sucks
June 19, 2018

Terrible packaging. Super slow delivery. Received items I didn't order. I've waited months and months for some items amd have yet to receive them.

Date of experience: June 16, 2018
Germany
1 review
0 helpful votes
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Never ordering again
June 19, 2018

Never received item and then I'll order something and it's out of stock or send you a different color. TAKES FOREVER TO EVEN COME IN THE mail. I ordered something 2 months ago and I'm still waiting

Date of experience: June 16, 2018
GB
1 review
0 helpful votes
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Excellent customer service
February 18, 2021

Some excellent buys, some horrors but always the most amazing customer service. A number of purchases never arrived which is disappointing but always an instant no quibble refund.

Date of experience: June 16, 2018
Indiana
1 review
0 helpful votes
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Still no refund!
June 19, 2018

Bought a phone that was delivered to wrong address and almost a month later I still have not received a refund. They keep saying they DID refund me but still have not! Never buying from them again!

Date of experience: June 16, 2018
South Africa
1 review
0 helpful votes
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Good
June 19, 2018

It's good but there are some items that I still did not receive and I did not even recieve my refund in some of them but otherwise it's greate cause I get some of the items

Date of experience: June 16, 2018
Ireland
1 review
0 helpful votes
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Brillant
June 19, 2018

Excellent service from wish, great dealing with any issues that occur, would recommend them to anyone

Date of experience: June 16, 2018
Israel
1 review
0 helpful votes
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Uneven shipment dates of products
June 19, 2018

While I am getting the so to soeak cheaper products at a reasonable period of time more exoensive devi es like pc are not arriving.
Also several products fo not have information sheet how to use them

Date of experience: June 16, 2018
Utah
1 review
0 helpful votes
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It was great at times
June 19, 2018

Some of the products I bought broke in a day some I was very happy to see they worked really well. Some of the product pictures looked kind of sketchy so I was not sure Id get what the product said it was.

Date of experience: June 16, 2018
Wyoming
1 review
0 helpful votes
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Scam
June 19, 2018

I made purchases on several items based on the photos. I never received the items in the photos. It surprises me that wish can get away with scamming people so openly

Date of experience: June 16, 2018