Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow francis g.
Unfollow francis g.
Share Review
Report Review

Read all the adverts carefully, and you can get bargains you will not believe. This is bargains galore but remember you get what you actually pay for.

Date of experience: June 16, 2018
Minnesota
2 reviews
0 helpful votes
Follow Ardella L.
Unfollow Ardella L.
Share Review
Report Review

OKAY
June 19, 2018

I'VE HAD SOME BAD EXPERIENCE, BUT OVERALL MY EXPERIENCE COULD HAVE BEEN A LITTLE BETTER. I HAVE NOTHING ELSE TO SAY. THANK YOU KINDLY.

Date of experience: June 16, 2018
NL
1 review
0 helpful votes
Follow A V.
Unfollow A V.
Share Review
Report Review

Retourneren lukt niet
June 19, 2018

Heb telefoon gekocht en laad niet op zou retournering formulier krijgen maar niets te downloaden!
Heb earbuds gekocht met accu om op te laden slechts één keer opgeladen daarna niets meer. Heb leverancier gevraagd nieuwe accu op te sturen wat dus ook niet gebeurd is.
Kortom service Wish en Geek is waardeloos!

Date of experience: June 16, 2018
GB
1 review
0 helpful votes
Follow Anne S.
Unfollow Anne S.
Share Review
Report Review

Well pleased with my purchases.
February 18, 2021

I have been very happy with everything Ive bought from Wish. I have found that I get value for my money.

Date of experience: June 16, 2018
GB
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Share Review
Report Review

Not received everything
June 19, 2018

Not received everything, and something where not as it was showing on picture, i would still like to receive them

Date of experience: June 16, 2018
Germany
1 review
0 helpful votes
Follow Rakiya S.
Unfollow Rakiya S.
Share Review
Report Review

It is what it is guess depending upon what u getting means it's true to what it say just wish plus size items was true to size and y'all carry size 13 shoe for women stop adding and taken away stuff like contacts and sum features leave well enough alone it's a good site but the small stuff should not be the only things real on this site

Date of experience: June 16, 2018
Oklahoma
1 review
0 helpful votes
Follow Candice K.
Unfollow Candice K.
Share Review
Report Review

See title. Its seriously like the Genie in a bottle magic. Just imagine what you want and Wish.com is right there granting wishes..

Date of experience: June 16, 2018
Puerto Rico
1 review
0 helpful votes
Follow Manuel C.
Unfollow Manuel C.
Share Review
Report Review

Is very good but could be better
June 19, 2018

Some seller are excellent but not all Id received good articles fast but sometimes I received fair articles and sometimes Id never received what I ordered

Date of experience: June 16, 2018
Canada
1 review
1 helpful vote
Follow Sander v.
Unfollow Sander v.
Share Review
Report Review

Delivery is getting worse
June 19, 2018

My latest 6 orders didnt get delivered! Due to this i am affraid to order new things. Used to order many things on wish and i loved it but as explained lately nothing arrives

Date of experience: June 16, 2018
Nevada
1 review
0 helpful votes
Follow Patrick A.
Unfollow Patrick A.
Share Review
Report Review

Not good. False advertising. Never received what I ordered. The description changed after I ordered something multiple times.

Date of experience: June 16, 2018
New Jersey
1 review
0 helpful votes
Follow SteveBobbie W.
Unfollow SteveBobbie W.
Share Review
Report Review

Mostly good
June 19, 2018

Sometimes I'm dissatisfied but it's always made right. I need to always read description sometimes the size messes me up. Inches is better

Date of experience: June 16, 2018
Colorado
1 review
0 helpful votes
Follow IaOng C.
Unfollow IaOng C.
Share Review
Report Review

Great deals but with caution
June 19, 2018

I love wish. I dont mind waiting a month to get my items. I usually forget I ordered them then when they arrive it's like Christmas surprises. Sometimes i do get low quality items or the products break easy. Sometimes I get something I didn't order or dont get the product at all which is why I rate wish with a 4.

Date of experience: June 16, 2018
Colombia
1 review
0 helpful votes
Follow Claudia A.
Unfollow Claudia A.
Share Review
Report Review

2
June 19, 2018

Los productos no llegan y para muchos dicen que harán la devolución del dinero pero que igual llegaran y tampoco es cierto.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Ripoff
June 19, 2018

Not receive product order or wrong and cheaper item. I do not give a damn about this sitejabber so do not mail me again

Date of experience: June 16, 2018
New York
1 review
0 helpful votes
Follow Dianne Z.
Unfollow Dianne Z.
Share Review
Report Review

Not so great
June 19, 2018

The first thing I ordered was the wrong item. Nothing was done about it. There have been orders that didnt show up, as I use gift cards, if you returned any money I have no idea what cards you returned the money to.
Things have come in poor shape, no labeled, no directions, no idea what these three bags of seeds are or how to take care of plants. Nothing system is so slow I could walk across faster, sometimes it just doesnt come. I was told to go to the post office and find out if they ever got it. I thought that was your job. Your S&H is is often twice the price of the product. And that is snail mail.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
Follow Luis M.
Unfollow Luis M.
Share Review
Report Review

Second time not getting my purchase. You might as well not enroll this companies in you app. I understand it's not your fault how purchases go overseas but it's your fault that you enroll those companies that don't do good to their customers in your app therefor giving your users a bad experience.

Date of experience: June 16, 2018
Denmark
1 review
0 helpful votes
Follow Dorte K.
Unfollow Dorte K.
Share Review
Report Review

Fine varer
June 19, 2018

Det er fine varer og lever op til forventningerne. Dog er DR af og til varer som jeg aldrig modtager.

Date of experience: June 16, 2018
South Africa
1 review
0 helpful votes
Follow Coenraad F.
Unfollow Coenraad F.
Share Review
Report Review

Wish system take me for a ride!
June 19, 2018

Products are advertised cheap, you order te products and then your delivery did not happen. If you get refunded the same product is not available at the same price again. At the moment I am waiting for 2x laptops, ordered in April, must have arived 12June and nothing yet! I did look at the current laptops avaiable but it is expencive now. I think Wish must make use of a better courier service where the customer can track his parcel!

Date of experience: June 16, 2018
GB
1 review
0 helpful votes
Follow Chrissy K.
Unfollow Chrissy K.
Share Review
Report Review

Wish
June 19, 2018

I've been ordering from wish for over a year now if I've had a problem it's been sorted within 24hrs they're delivery times are getting quicker now and I've had a real mixture of things all of its been well packaged and sealed nicely and I look every day its great fun

Date of experience: June 16, 2018
California
1 review
1 helpful vote
Follow Ash P.
Unfollow Ash P.
Share Review
Report Review

Lame I got hustled, I ordered a wax pot with wax beads, and other extras received an aluminum heart shaped 2 cent pan... I even read all descriptions before purchasing. Ordered a bead curtain received again a 2 cent string with beads, ordered a kids mermaid tail received a seashell bra for my 4 yr old. Hate this site spent over 50 bucks only to wait forever to receive anything and then to be so disappointed that I would've been better just flushing my money

Date of experience: June 16, 2018