Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Curt A.
Unfollow Curt A.
Share Review
Report Review

I've ordered many things from wish, the quality isn't as good as the photos show. It takes longer to get things then it says. I'm still waiting on things I've ordered, paid for & I've still not received from MARCH!

Date of experience: June 16, 2018
Argentina
1 review
0 helpful votes
Follow miguel c.
Unfollow miguel c.
Share Review
Report Review

Me llego en tiempo y forma no me puedo quejar hay muchos productos al alcanse de cualquier persona, Me encanta lo q compre muchas gracias

Date of experience: June 16, 2018
Spain
1 review
0 helpful votes
Follow Nuno P.
Unfollow Nuno P.
Share Review
Report Review

Very good Procuct
June 19, 2018

VVery Good product. I liked it very much:)ery Good product. I liked it very much:)Very Good product. I liked it very much :)

Date of experience: June 16, 2018
Indiana
1 review
0 helpful votes
Follow Liz B.
Unfollow Liz B.
Share Review
Report Review

This particular shopping experience was wonderful! The only negative is that I am always wary because of a previous order where I did not receive everything.

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
Follow Melanie c.
Unfollow Melanie c.
Share Review
Report Review

I love wish
June 19, 2018

I will always buy from you no matter what happens. It is the only site i buy from and i will never stop. I recommend wish to every one i talk to because it a great site to shop on.

Date of experience: June 16, 2018
New York
1 review
0 helpful votes
Follow Sabine P.
Unfollow Sabine P.
Share Review
Report Review

... meh
June 19, 2018

Out of the orders I made so far, a few of them, which is more than I would like, were either damaged/defective or I got the wrong color. I really like using their app and the coupons they offer, but, now, I'm always worried the product I receive is going to be messed up in some way. The sellers should care more about the bad reputation they are leaving for Wish.

Date of experience: June 16, 2018
Virginia
1 review
0 helpful votes
Follow Cathy W.
Unfollow Cathy W.
Share Review
Report Review

Cat
June 19, 2018

Most were good, one never came, but i got a refund. I just do not like it when i look at an item and check on the shipping charges, it will state the price. I put the item into my cart and the price of the shipping increases. I usually remove the item. I can afford the increase, but i feel store is not being honest with me. For that reason i will not do business with them. I consider it as false advertising, which is against the law.

Date of experience: June 16, 2018
New Mexico
1 review
0 helpful votes
Follow Timothy L.
Unfollow Timothy L.
Share Review
Report Review

Make my wishes come true.
June 19, 2018

Have purchased a good bit of merchandise of all kinds. Ordered, purchased and reciaved without a hitch. Mostly received prior to estimated delivery. Received one item that was damaged, Wish refunded me the amount instantly. No complaints, will continue shopping with Wish! Thank You.

Date of experience: June 16, 2018
Spain
1 review
0 helpful votes
Follow Eric N.
Unfollow Eric N.
Share Review
Report Review

You pay what you get
June 19, 2018

It is cheap that is why many products take too long to get home (spain) and the quality of these is not the expected one.

Date of experience: June 16, 2018
Portugal
1 review
0 helpful votes
Follow Luciano N.
Unfollow Luciano N.
Share Review
Report Review

Some Items don´t arrive:-(
June 19, 2018

Unfortunately some items just do not arrive.
I would like to buy more, but I lose my will. I can not be constantly asking for the money back.

Date of experience: June 16, 2018
Washington
1 review
0 helpful votes
Follow LORI B.
Unfollow LORI B.
Share Review
Report Review

I don't remember what was ordered
June 19, 2018

And I have removed both wish.com and home.com from my computers so I have no records to fall back on. Reason being the dissatisfaction I have. Just too many refunds from items that never arrived. Items that were really wanted but again I never received.

Date of experience: June 16, 2018
Germany
1 review
0 helpful votes
Follow jasmin b.
Unfollow jasmin b.
Share Review
Report Review

Top
June 19, 2018

Bis jetzt nur gute erfahrungen gemacht. Schnelle antworten vom support. Entgegenkommen wenn etwas mal nicht ankommt.

Date of experience: June 16, 2018
Germany
1 review
0 helpful votes
Follow Renea W.
Unfollow Renea W.
Share Review
Report Review

Unhappy
June 19, 2018

I have 3 items that didn't get delivered, one was refunded the other 2 still sits, I really want the item but there is no way to tell them that.

Date of experience: June 16, 2018
Puerto Rico
1 review
0 helpful votes
Follow Reynaldo S.
Unfollow Reynaldo S.
Share Review
Report Review

Gracias wish.he comprado en muchas ocasiones y la mercancía llega antes de tiempo. Muy buena calidad la ropa interior. Ropa y accesorios.

Date of experience: June 16, 2018
California
1 review
0 helpful votes
Follow sarawut j.
Unfollow sarawut j.
Share Review
Report Review

Bad
June 19, 2018

I Order i pay but doesnt get it and i waiting more then 30 day still not get it and u guy say we cant do refund because is more then 30 day who F ing know haaa they say gonna come thats why am waiting

Date of experience: June 16, 2018
Spain
1 review
0 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

90% multumita de acest mod de vanzare... cumparare. Ar trebui incercat ca livrarile sa fie facute mai rapid. Calitatea produselor bune in 90%, iar 10% calitate foarte proasta.in general foarte multumita de ce am cumparat. Promptitudinea raspunsurilor cand ai probleme este buna.

Date of experience: June 16, 2018
Greece
1 review
0 helpful votes
Follow HLIAS E.
Unfollow HLIAS E.
Share Review
Report Review

Very very good...
June 19, 2018

Έχουμε κάνη αρκετές συναλλαγές. Είμαι πολύ ευχαριστημένος και πολύ χαρούμενος. Για της συναλλαγές μας.
Της ευχαριστίες μου. Και την αγάπη μου. Wish..

Date of experience: June 16, 2018
Mexico
1 review
0 helpful votes
Follow Sara A.
Unfollow Sara A.
Share Review
Report Review

Excelente
June 19, 2018

Estoy satisfecha con mi compra, el vendedor muy responsable, recibí justo lo que se oferta. Es muy grato poder comprar con la confianza que recibiré todo en excelentes condiciones.

Date of experience: June 16, 2018
Ohio
1 review
0 helpful votes
Follow Gina D.
Unfollow Gina D.
Share Review
Report Review

Terrible experience.
February 18, 2021

The site started out strong. After I had ordered 3 items and delivered quickly, then the real Wish sure came through. Not only waiting 6 weeks for items but never knowing if they are coming and asked to wait 15 more business days for the next 5 items I ordered. Deleted the app and will never order again from them.

Date of experience: June 16, 2018
California
1 review
0 helpful votes
Follow Shawn L.
Unfollow Shawn L.
Share Review
Report Review

Overall review is i am happy and anticipating the foward movements of the company. Dont really understand why i need to leave at least a hundred characters to get my point across. I really felt that all my true feelings about my review were stated and understood from my opening sentence. But if rambling on and on and wasting your company time and my personal time is a direction of what you consider progress, well then heres your one hundred characters.

Date of experience: June 16, 2018