Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Claudia M.
Unfollow Claudia M.
Share Review
Report Review

Many stores take a very long time (a month and a half) sometimes to arrive, packaging may not be proper, may not arrive at all, and product may not even work. This of course has nothing to do with the app, but with the individual seller and Wish will compensate for problems. You just have to make sure that the store and product reviews are good. Very easy to use and secure to pay for, especially with it being so cheap. Overall very well pleased!

Date of experience: June 16, 2018
New Jersey
1 review
0 helpful votes
Follow Sally S.
Unfollow Sally S.
Share Review
Report Review

If it's too good too be true
June 19, 2018

My first few orders were pretty good, the last order was disappointing. Unsure if I will order anymore. I was warned!

Date of experience: June 16, 2018
New Zealand
1 review
0 helpful votes
Follow Annette G.
Unfollow Annette G.
Share Review
Report Review

Good source of useful items
June 19, 2018

The app is easy to use however it needs a far better search function.
The site has all sorts of interesting things that are often not in the our local shops. Quality of many items is very good, especially at the prices offered, but some items are only worth the low price.

Date of experience: June 16, 2018
Tennessee
1 review
0 helpful votes
Follow Michele M.
Unfollow Michele M.
Share Review
Report Review

I LOVE Wish!
June 19, 2018

My daughter told me about Wish so I had to try it for myself. I love the bargains and the overall experience. The Wish app makes it easy and fun! I have had only positive experiences. Out of over 100 purchases, I have only had two where I didnt receive the merchandise I ordered. I messaged Wish and received a refund within 24 hours. I highly recommend Wish!

Date of experience: June 16, 2018
Georgia
1 review
0 helpful votes
Follow Pattie D.
Unfollow Pattie D.
Share Review
Report Review

Yes they have nice things but cheaply made, I had ordered a rose gold ring with a purple stone in it was supose to be pink with the purple Amathist stone where is it plus they deleted acount and I had to put it under a nickname wow I still didnt get every thing that I orded plus they sent me 9 thing to make boobs bigger why so many

Date of experience: June 16, 2018
Virginia
1 review
0 helpful votes
Follow Troy M.
Unfollow Troy M.
Share Review
Report Review

Like wish for the most part, but need size clarification on all products, I've received shoes for children and I'm a 35 yr old man!

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
Follow Jacinthe G.
Unfollow Jacinthe G.
Share Review
Report Review

Plutôt satisfaite
June 19, 2018

Là où je ne suis pas satisfaite c'est sur la livraison des objets gratuits que j'ai commandés. À date seulement 2 sont arrivés et les autres sont en attente et la date prévue est largement dépassée. À part ça tout est bien et j'ai reçu des réponses très favorable pour les objets qui ne convenaient pas à mes attentes. Wish est une compagnie professionnelle, et qui souhaite la satisfaction de ses clients. Merci

Date of experience: June 16, 2018
Germany
1 review
0 helpful votes
Follow Stefan K.
Unfollow Stefan K.
Share Review
Report Review

Dome Things didn't come.
June 19, 2018

Ware ist teilweise nicht angekommen und bei der Kontaktaufnahme wird man nur vertröstet und oder auf eine Webseite verlinkt, die mit chinesischen Schriftzeichen überfüllt ist (keine Chance zu übersetzen).
Nach mehreren Monaten folgt die Begründung vom Support, der Fall sei abgeschlossen, da zu viel Zeit vergangen ist... Geld ist futsch und Bestellung kommt auch nicht... sehr ärgerlich...

Date of experience: June 16, 2018
Colombia
1 review
1 helpful vote
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

Wish has unfulfilled suppliers
June 19, 2018

I Made several purchases and they have not arrived, in several cases the dates are expired, I doubt if they Will arrive, and if I will lose muy money

Date of experience: June 16, 2018
Australia
1 review
0 helpful votes
Follow Pau T.
Unfollow Pau T.
Share Review
Report Review

Delivery
June 19, 2018

I haven't received my ordered item that I bougth in April 2018. I contacted the wish customer service and they seem to be reliable but I'm waiting for the confirmation of my ordered item for replacement shipping.
For me, ebay is more reliable for online shopping.

Date of experience: June 16, 2018
Alabama
1 review
0 helpful votes
Follow Janice J.
Unfollow Janice J.
Share Review
Report Review

I will always buy things off of wish but i wish it came in faster and the product was in the right size package.

Date of experience: June 16, 2018
Kentucky
1 review
0 helpful votes
Follow Ashley B.
Unfollow Ashley B.
Share Review
Report Review

Some items I get are good quality and shipping is fast only had a few items not delivered but wish has given me refunds

Date of experience: June 16, 2018
GB
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Mixed bag
February 18, 2021

Most of the items bought were great but it appears that as soon as you start looking at Graphics cards etc, you feel let down. All the cards I brought (and there were a few) were not what they were sold as. Gtx 960 were old 450s with the bios flashed to appear better than they were. Credit where credits due, I had a full refund from Wish so great customer care - just wish they could sort the sellers out!

Date of experience: June 16, 2018
New Zealand
1 review
0 helpful votes
Follow Barbara F.
Unfollow Barbara F.
Share Review
Report Review

Excellent experience
June 19, 2018

Great product and great service could not be happier would be more than happy to buy from same outlet again or any of the others

Date of experience: June 16, 2018
Australia
1 review
0 helpful votes
Follow Christin L.
Unfollow Christin L.
Share Review
Report Review

Amazing and affordable!
May 5, 2021

I have been shopping on Wish for some time now and I have always had a great experience and find that items are very similar if not the same as buying from ebay but at a much discounted price. The only issue I have is when you purchase multiple of the same item you get charged shipping on each item.

Date of experience: June 16, 2018
Illinois
1 review
0 helpful votes
Follow Tracy A.
Unfollow Tracy A.
Share Review
Report Review

Wish shopping
June 19, 2018

I like with however I ha had things not come only to be told well they was delivered their is nothing we can do. 1st of all I never got some things
If you don't get an item you should be given all your money back included shipping or the item to be resent... Once I spent 75 on some dagger to give and our grooms gifts. I never got them... 75$ granted I got my money back but not shipping and that's not even the point...

Date of experience: June 16, 2018
Ireland
1 review
0 helpful votes
Follow Christine F.
Unfollow Christine F.
Share Review
Report Review

Happy with the 3 orders received but 2 still not received. Would like to know where the other orders are.

Date of experience: June 16, 2018
Canada
1 review
0 helpful votes
Follow Den B.
Unfollow Den B.
Share Review
Report Review

A very well designed website. Clear photographs of items let you know what you're getting. Easy to buy.

Date of experience: June 16, 2018
Texas
1 review
0 helpful votes
Follow Tony R.
Unfollow Tony R.
Share Review
Report Review

N/a
June 19, 2018

On most items its not clear on what your really buying. For example I was buying a phone case and it explains all of the details to color, size etc. And instead I get in the mail a phone charger(cord only). And cord broke 2 weeks later.

Date of experience: June 16, 2018
New York
1 review
0 helpful votes
Follow Johanna H.
Unfollow Johanna H.
Share Review
Report Review

RIP off!
February 18, 2021

Half the things I ordered were missing for parts were missing, for me it was a terrible experience, like throwing away money.

Date of experience: June 16, 2018