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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
Follow Seth B.
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They steal tracking to scam you
October 20, 2021

On October 6th i placed an order from Wish.com for multiple items totaling $114.46. One of
The items a "Portable 1080P HD Mini Projector" was suppose to be shipping from China. On
The 14th they magically sent me a fedex tracking number for a FedEx Priority Overnight
Envelope and have it showing delivered in my city on the 15th. This item was never delivered
To my address. In fact i have FedEx lnSite setup and this item was never sent to my address
As it would show in my fed ex account. If you look at the detail of the fedex shipment
************** it's a fedex envelope weighting only 8 ounces and it came from Fatco Skin
Care https://www.fatco.com not Wish. A project would not fit in an envelope, nor would it
Weight only 8 ounces. Wish.com is just a scam, they steal tracking numbers for packages
Going to your city. I have reach out to Wish.com multiple times and they refuse to refund me.

Date of experience: October 19, 2021
Wish C. — Wish Rep
over a year old

Hi Seth. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Jersey
1 review
1 helpful vote
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Bought a set of golf clubs that came without shaft labels ( the label that identifies the manufacturer of the clubs).
Contacted what they call "customer support" 5 times and they kept giving me a link that would not come up.
Each time I retried to get a link to up load pictures of the unlabeled clubs they CONTINUED to send me the SAME UNUSABLE link.
In frustration I gave up trying to get the labels but I WILL NEVER BUY FROM WISH AGAIN!
Before you consider buying from them realize they will do EVERY THING NOT TO HELP YOU if you have a problem or complaint.

Date of experience: October 19, 2021
Wish C. — Wish Rep
over a year old

Hi Angelo, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Missouri
1 review
1 helpful vote
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I placed an order on July 6,2021 for $169.00 and I have not received any of the order. I have tried to contact them by phone and e-mail, but that is not possible. All I get is a recording saying they do not take phone calls. I tried all the e-mail addresses only to be transferred to a company called "Just Answer" and they said they were not affiliated with Wish. I have tried for 3 months now to get an answer about my order but nothing has worked. All I can say now is I hope this review is seen by other people so they will not get caught up in this theft ring. This is nothing more than AN ORGANIZED THEFT RING STEALING MONEY FROM INNOCENT PEOPLE. THIS HAS TO STOP!

Date of experience: October 19, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Sharon! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
3 reviews
2 helpful votes
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Deals in trash
October 19, 2021

A lot of what they sell is trash. I'm not ordering from them ever again. I paid good money for a projector light and it was delivered broken and missing pieces. Yet they refused to do anything about it. I've ordered supposedly sterling silver and it broke me out within a couple hours. Buyer beware!

Date of experience: October 19, 2021
Wish C. — Wish Rep
over a year old

Hi Nicole, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
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Scammers
October 18, 2021

They suck, and steel money. Overdrew my bank account $355.00 for an $48.00 items. Could not believe this until I looked up reviews.

Date of experience: October 18, 2021
Wish C. — Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Massachusetts
1 review
1 helpful vote
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Fraud by wish!
October 18, 2021

I have notice wish has stolen my payment info and ordered product without my consent. I have tried to ask them to cancel the order or refund the money since it wasn't me, but was told tooooo bad. Your stuck with it. I will file fraud at the bank next to see if this could be resolved. Don't trust wish... they will STEAL YOUR PAYMEBT INFO!

Date of experience: October 18, 2021
Wish C. — Wish Rep
over a year old

Hi Nilda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
3 reviews
4 helpful votes
Follow Bruce S.
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Scam, Crooks
October 18, 2021

This site is a scam. They are bunch of crooks. The items they send you is such a garbage that our maid would not even take them for free. I have disputed the charges on my American Express. They keep asking me to send them the photo of their own garbage. Not sure why they want me to send them a photo of their piece of $#*! that they have thousands of them in their store. Do not buy from this site.

Date of experience: October 17, 2021
Wish C. — Wish Rep
over a year old

Hi Bruce. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New Jersey
2 reviews
0 helpful votes
Follow Jason G.
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Won't ship
October 17, 2021

I've placed 5 orders now, not a single shipment has gone out. Look at the screenshot. Every time I buy something they eventually admit they don't even have any and issue a refund. It's a waste of time, don't get your hopes up. It makes me wonder what it is they're getting out of this and I don't really even like that they have my card #.

Date of experience: October 17, 2021
Wish C. — Wish Rep
over a year old

We're here to help, Jason! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Louisiana
1 review
1 helpful vote
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Ms. P
October 15, 2021

I made a purchase for a total of $130.00 dollars, never received the items and was only refunded $65.00 dollars back, been trying to reach them but never received the remaining of my money.

Date of experience: October 15, 2021
Wish C. — Wish Rep
over a year old

Hi Leslie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
2 reviews
1 helpful vote
Follow Patricia E.
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I tried to purchase a chuwi tablet. I placed 6 different orders and each one was cancelled within 2 days. The value of the tablets were between $200-$350. No explaination. The transactions appeared on my bank statement as a debit and credit. I contacted customer service and they told me my transaction triggered an alert. Same answer 6 times. SO I ordered a $100 tablet with a memory card.The order was processed. I got a message my order was delivered by USPS. I received a USB memory card. NO TABLET. I contacted customer service and they gave me a refund. I tried 1 more order and it was cancelled. Apparently your credit card gets flagged for unauthorized use because the vendor is in China, not the US. SO only buy something under $100 from them. Buy you computers from a US based company.

Date of experience: October 14, 2021
Wish C. — Wish Rep
over a year old

Hi Patricia. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
1 helpful vote
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Cheap but not value for money
October 14, 2021

Shoddy merchandise, misleading descriptions, bait and switch offers. All the hallmarks of a sleazy operation.

Date of experience: October 14, 2021
Wish C. — Wish Rep
over a year old

Hi Dee. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
1 helpful vote
Follow Sheena B.
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I have use this site throughout a Spand of two or three years. On and off nothing really big the first year, seemed awesome second year I ran into about two problems no refund no exchange. Now here I am once again with my foolish mind and foolish fingers and overcharged credit card, I now have missing packages that they state were delivered. Two items that are of the most crappy as quality, and if I plug them in I might set my house on fire! And to get a response LOL are probably waiting another six more years! This is the worst sight!
And I have ordered from many places online I've even ordered products directly from China. And still received better service oh and by the way I was actually able to speak to a representative. Unlike the wish company. If you are into losing money getting scammed or just receiving his $#*!ty products! Then yes please be my guest order from this site. But if you value the money that you've earned then please stay far away from this website because you will only be sitting up like myself pissed off aggravated, stuck with crappy merchandise that you're unable to use unable to get a refund on and you're missing packages
I wish I could give them a zero

Date of experience: October 14, 2021
Wish C. — Wish Rep
over a year old

Hi Sheena. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Lithuania
1 review
0 helpful votes
Follow Erin K.
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Wish referral program does not work! I invited 4 of my friends, they have successfully used my code. I received notifications that my recommendations were successful and that I will receive Wish cash after 7 days. After 7 days my invited friends list is now empty and I did not receive any Wish cash! Wish referral program is a scam! Dont invite anyone because you will not get anything for that! Save your friends from this scam program!

Date of experience: October 13, 2021
Wish C. — Wish Rep
over a year old

Hi Erin. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Washington
2 reviews
4 helpful votes
Follow Bernard R.
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Sneaky
October 10, 2021

The checkout process: OK, items in your cart. Wanna use a coupon? No coupon. How about this one? Not available. Looks like we've got an old address on file, you wanna update it? Good. We also don't have your current credit card. Re-enter it? Great. Choose a shipping option; "standard" or you can have the items "shipped to store" for half the price--just choose a store below. (Unfamiliar w/ that store. Leave Wish to look it up on Google maps. Huh, no longer in business. Return to Wish>Shopping cart>shipping>choose standard>place order). SCREW YOU! You ran out of time. Pay double for each item!

Date of experience: October 10, 2021
Wish C. — Wish Rep
over a year old

Hi Bernard, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
Follow Scott A.
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Products are definitely fake, wrong products are shipped, then they will not even take them back.

People would be much better to just forget about wish and let it wither away and die!

Date of experience: October 9, 2021
Wish C. — Wish Rep
over a year old

Hi Scott. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
3 helpful votes
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I'm happily surprised
October 10, 2021

I was reluctant to buy from Wish but they had a hard to find replacement for my favorite sunglasses that broke. This was not a discount item. It was sold on wish at full retail price of
$ 99.00 What I paid 5 years ago. I searched hi and low for the sunglasses and wish had them and nobody else to I rolled the dice. The glasses showed up in 4 days after a 1-2 week delivery promise and the glasses were perfect. Ralph Lauren polo with grey lenses not green. Green was readily available from multiple vendors, but not grey. I am more than thrilled. Wish has a shady reputation but this time they delivered what I ordered early and in perfect condition.

Date of experience: October 9, 2021
Massachusetts
1 review
1 helpful vote
Follow Gregory G.
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I bought an XL t-shirt and it fit like a medium. It was obviously mismarked (I only buy XLs so I know what they should fit like). They immediately said please refer to size chart and were asking me to pay for return postage. Forget about getting anybody to listen and try to help you in their so-called "Customer Service". It was clear from two weeks of trying to get them to pay for postage that it was their job to run you around in circles and refuse to give you a postage paid return label. Needless to say I won't be buying from Wish ever again!

Date of experience: October 8, 2021
Wish C. — Wish Rep
over a year old

Hi Gregory. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
1 helpful vote
Follow TERE M.
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Poor quality
October 8, 2021

MY first time ordering from WISH.COM; everything I ordered are poor quality. Don't bother yourself placing an order from them. Did not take pictures I just trashed it. :(

Date of experience: October 8, 2021
Wish C. — Wish Rep
over a year old

Hi Tere. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
1 helpful vote
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Cancert
October 8, 2021

I bought from wish and i developed terminal brain and ball cancer. I do not recommend this website..

Date of experience: October 7, 2021
Wish C. — Wish Rep
over a year old

Hi Grady. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
1 review
1 helpful vote
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Slides shoes
October 9, 2021

It's too small it's not my size It's a kid sizeI man shoes I still want the same shoes and a man shoes

Date of experience: October 7, 2021