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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Items arrived late. Some items have STILL not arrived. Went to the store and picked them up and they would not give them to me. I was refunded and charged a "restocking fee" even though the items were not restocked according to the store. I don't want to refund, I want my items. Have communicated with customer service about six or more times and get the same form letter back every time.

Date of experience: November 11, 2021
Wish C. Wish Rep
over a year old

Hi Rachelle. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

NL
1 review
0 helpful votes
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Nooit aangekomen product
November 9, 2021

Helaas, product nooit aangekomen en alleen robots om mee te praten. 5 maanden onderweg en nu is klachten termijn verstreken. Niet bij kopen.

Date of experience: November 9, 2021
Wish C. Wish Rep
over a year old

Hi Erik, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
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ZERO stars needed!
November 7, 2021

If you really need or want something on this site, don't bother ordering from them. You may or may not get it and you'll get no explanation as to why if you don't. You'll get your money back but it's a TOTAL waste of time!

Date of experience: November 7, 2021
Wish C. Wish Rep
over a year old

Hi Mary. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Alabama
1 review
1 helpful vote
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Thiefs
November 6, 2021

These are the worst never use them. Nasty they sell pictures of items. No kidding now you know that they are rip offs

Date of experience: November 5, 2021
Wish C. Wish Rep
over a year old

Hi Brent. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
2 reviews
0 helpful votes
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Poor service
November 5, 2021

They won't take back items that do t fit despite their policies for returns. They are ridiculous. I ordered an item that never arrived although I got a notification it was delivered. I contacted them and they won't refund but told me to contact USPS. I did. There is no record of the tracking number provided. I shouldn't have to go through this. They won't do anything but say the issue is resolved when it is not. I'm deactivating my account as soon as the one item left to deliver arrives.

Date of experience: November 5, 2021
Wish C. Wish Rep
over a year old

Hi Dean, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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Uninformed site
November 4, 2021

After placing an order that gave me a less than to week delivery date I get a message saying I won't get my item till around dec17 I needed this item before December no I can't cancel it because it's coming from flipping China this was not mentioned buyer beware they get you not telling you where it comes from then tell you it's shipped so you can't cancel your order I will never buy from this ripoff company again

Date of experience: November 4, 2021
Wish C. Wish Rep
over a year old

Hi Arthur. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
2 reviews
0 helpful votes
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I started out buying items for my son's school and scouts projects. I learned really quick to not take the shipping time or the item quality too seriously. In this mindset I was ok knowing 50%of the time I may not even get the item or may get it 30-120 days late lol. The quality is questionable and if the item is "too cheap" there is a reason, it's garbage. I have had so many issues with shipping I chose to ship to a local store for pickup and still cannot get my items shipped in a reasonable time. Because Wish cannot keep a standard for sellers for shipping or delivery at all I was now flagged LMAO. I am buying items, paying $$$ for them and cannot get the seller to send them but I am at fault. WHAT? INSANE! I "Wish" I could give 0 stars like I get the 0 items.

Date of experience: November 2, 2021
Wish C. Wish Rep
over a year old

Hi James, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
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Delivery/Price
November 1, 2021

You don't always get your your items delivered to you and it's hard to keep up with purchases that's coming from China because you may sometimes forget that you placed a order. Then when you inquire about it and they tell you that it has been delivered. You've lost out on money and you don't have the items so what I do is go on wish if I see a item, I put it in my Google search bar and find a better quality item and most of the the a better price at another business.

Date of experience: October 31, 2021
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Connecticut
1 review
0 helpful votes
Follow Karalena F.
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So my question is how are u called wish if u don't have a wishlist if I wanna save something for later I can't I just have to delete the whole thing like WHATT!

Date of experience: October 29, 2021
Florida
1 review
0 helpful votes
Follow John S.
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What they send you is pure junk. My wife and i have ordered from wish and the two orders were not as described. Nothing to do with the picture. We could not get a refund because sending the item back will cost more than twice what was paid for the order

Date of experience: October 29, 2021
Wish C. Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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A few days ago, I looked at two items less than fifty dollars but the shipping charges were too high. I decided not to order. The next day someone tried to charge my card a ridiculous charge of over Eight Hundred Dollars. This happened several times and I had to shut down the card and get a new one. I will never attempt to order from Wish again.

Date of experience: October 28, 2021
Wish C. Wish Rep
over a year old

Hi John. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Con artists
October 28, 2021

My product want as expected. I asked to return but amazingly the order number I was given by them originally doesn't exist they say, so, they won't refund me. Nearly 2 weeks spent back and forth with requests of help but they just kept asking for order number. Con merchants, nothing but disgust for this company! I wish I could give a minus 5 star rating.

Date of experience: October 28, 2021
Wish C. Wish Rep
over a year old

Hi Lisa. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Zealand
1 review
0 helpful votes
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They are very hard to get a proper response from most seem to be automated and if you do they do acknowledge you they hide and say it was what you ordered which was clearly not even by the picture they showed

Date of experience: October 26, 2021
Wish C. Wish Rep
over a year old

Hi Brian. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Zealand
2 reviews
1 helpful vote
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Unsatisfactory Customer Support
October 26, 2021

When advised did not receive item automatic reply was over 30 days so could not receive refund.
As postal services have experienced a lot of delays due to lockdown through Covid outbreak think that Wish could have made allowances for this. One way of losing customers
Advise to think carefully before dealing with this company

Date of experience: October 26, 2021
Wish C. Wish Rep
over a year old

Hi Elizabeth, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
1 helpful vote
Follow Glenis G.
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Wish always asked if you had received your purchased items, not anymore they have changed their format so you can't even inquire about purchases. I have not received my purchases now Wish tell me that I'm not entitled as I waited longer than 30 days, well after years of my custom, not anymore WISH, once bitten, twice shy!

Date of experience: October 26, 2021
Wish C. Wish Rep
over a year old

We're here to help, Glenis! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
Follow Tony P.
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WISH SUCKS DO NOT WASTE YOUR MONEY HERE…
WISH SUCKS DO NOT WASTE YOUR MONEY HERE THE STUFF IS CRAP. Here is a example of XL shirt that clearly is a Small most likely mislabeled and I even ordered a 2XL and that was possibly Large that didn't fit So requested to exchange for a 3XL but here is the response I got. All these positive reviews is crap.

"I understand the issue you experience made you feel upset as this black shirt you received was too small so you would like to exchange or a refund. I know this is an inconvenience and I apologize. At this time, Wish doesn't currently offer phone support, but we'll be happy to assist you here in this support ticket. Please be advised that we don't currently offer replacements or exchanges at this time. After reviewing your order details, I was able to confirm that the store correctly fulfilled your order.

If you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process:

F you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process"

I am not joking this was an actual we know we screwed up but that's your problem for doing business with us. This is not how customer service works. Stick to Amazon or EBay at least you can return the stuff if it's wrong.

Date of experience: October 26, 2021
Wish C. Wish Rep
over a year old

Hi Tony. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Tennessee
1 review
0 helpful votes
Follow Helen C J.
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Scam scam scam
October 26, 2021

Horrible customer service crappy products never got my merchandise this is worst app ever Do Not Order Buyer Beware not a legitimate company

Date of experience: October 25, 2021
Wish C. Wish Rep
over a year old

Hi Helen, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Massachusetts
1 review
0 helpful votes
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Phones are all knockoffs that do not work in the US. I ORDERED 10. The orders were all cancelled. Finally after 10 weeks I received an s21 ultra. NOT A SAMSUNG, LOL. NOTHING IN THE PHONE WAS CLOSE TO WHAT A SAMSUNG S21 HAS IN IT. ITS A JUNK PHONE THAT DOESNT WORK ON THE US NETWORKS.
Ordered some undies and clothes for my girlfriend... sizes are not even close to US sizes... a 3x may be a medium in the US.
One exception are the sex toys... some are as, described and of decent quality... ALTHOUGH,, the $#*! cages seem to run rather small, NO PUN INTENDED, Lol.
I will say that returns were handled well
BTW, wish is a US company based in San Francisco.

Date of experience: October 25, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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Wish online is a SCAM!
October 22, 2021

I have had this happen twice. The shipment arrived at the stated time, but there were 2 problems with this wrist watch. 1. On the watch face it says "automatic" but the movement is quartz, not mechanical. The advertisement for this watch also said that it must be wound up each time before wearing, suggesting it is a mechanical movement, but inside it is electronic and runs by battery. 2. The watch was damaged: the minute hand was loose. As someone here has already stated, even if you get a refund, it does not include the inflated shipping price or tax, so in the end you will have paid for nothing. AVOID THIS SCAM.

Date of experience: October 22, 2021
Wish C. Wish Rep
over a year old

Hi Gary. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
Follow Yen L.
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Wish.com is a scam
October 20, 2021

This is a worse shopping experience with wish. The customer support sucks. I returned the item purchased, it never got refund, after I trying back and forth to the a person or machine - not sure? I have to call my credit company to file a dispute.
I Wish I Never shopping in Wish!

Date of experience: October 20, 2021
Wish C. Wish Rep
over a year old

Hi Yen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.