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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Roger A.
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Micro disk cards?
November 30, 2021

I ordered a special was posted on Wish.com, charge it to my card and waited from 10/9/21 to 10/29/21, I received the card reader, but never received the memory cards, I waited for so long to get them and yet I was told that they have to cancel my order and refund my money.
No wonder their stocks are going down hill for a long time, NOT GOOD AT ALL
Don't order from Wish, they apparently ship regular mail from China. Regular mail from china takes for ever to get here in the states. I am very disappointed with the service and the mailing procedure they have, why can't they have location here in the state to make it easier and faster delivery.
DON'T ORDER FROM THEM UNLESS YOU ARE WILLING TO WAIT AND HAVE YOUR ORDER CANCELLED ON YOU.

Date of experience: November 30, 2021
Wish C. Wish Rep
over a year old

Hi Roger, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
3 reviews
1 helpful vote
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I will be ordering some adorable micro mini skirts from Wish to go with my new backseam pantyhose... the prices are unbeatable and the quality is great... I love my stockings and pantyhose!... John

Date of experience: November 29, 2021
Texas
1 review
0 helpful votes
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BAD VERY BAD company!
November 29, 2021

DO NOT, DO NOT do any business at all with this company. THEY ARE A RIP OFF! Their prices seem low but then when you go to buy the price goes way up. Also if you return just a couple of items they block you from returning any more items at all!-This is illegal because they have a return policy WORST WEBSITE you could possibly BUY FROM the SIZES ARE ALL WRONG, the quality is terrible, stay away from this website stay away! They should be put out of business they are HORRIBLE!

Date of experience: November 29, 2021
Wish C. Wish Rep
over a year old

Hi Candace. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow CATH O.
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I went on Wish to buy 9 small Ganesh statues as gifts to my yoga class. They were priced at £2.85 but with hefty postage it cost me over £58. When I got the confirmation email I saw that I had purchased Buddhas not Ganesh.

Thinking the error mine (it wasn't, it's their rubbish system) I asked for a refund as Wish cash so I could try the purchase again. BIG MISTAKE on my part as Wish cash disappears into an alternate universe where no one can ever reach it again.

When I then realised the item was setup in such a way that to actually buy the Ganesh they were £4.85 each, not the £2.85 advertised, I did not want to buy anything on Wish.

I have been trying to get my money back for weeks now as this was taken from me fraudulently. They keep saying "it is not possible to refund Wish cash" (the alternate universe thing) which is rubbish. I have raised a complaint with an American firm as these people are completely unregulated and this is criminal.
My daughters have since told me that Wish is well known for being Crap and memes are common about them. Pity I didn't know this first!

Avoid like the plague.

Date of experience: November 29, 2021
Wish C. Wish Rep
over a year old

Hi Cath. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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I received my boots and the material, heel wasn't as the website picture, very cheap looking boots, looks like someone tired to copy the picture which is a joke, I have 4 more orders coming and I know they will be crappy items, I just got scam. They sent me a return label, I went to my local post office, when scan you don't get a tracking conformation, and the return label address is unknown per the post office, the website customer service is generic, not a live person, I've sent many issues about the label, they keep telling me to see my transaction for updated info - what a joke, you go to the website and it's the same as before and you can't give comments because that's not an option. SCAMMMMMMMMMMMMMM. First photo is what I received, second photo is on the website, the material and heel isn't the same and the boot is cheap cheap cheap. Be aware!

Date of experience: November 29, 2021
Wish C. Wish Rep
over a year old

Hi Deborah, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
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Please help I have attpted to resolve this ripp off matter, wish will not respond how do I handle this matter?

Date of experience: November 28, 2021
Wish C. Wish Rep
over a year old

Hi Judy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Singapore
1 review
0 helpful votes
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Never received my items I ordered
November 29, 2021

I am a heavily impaired hearing person. Hence I always ordered hearing aids from Wish. Last year I was able to receive my items. But recently this year I never seems to be getting my orders and it took so long yet the items never come to me. They said I abused the orders. But when I order from Lazada or Shoppee they all arrived promptly

Date of experience: November 28, 2021
Wish C. Wish Rep
over a year old

Hi Marc, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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Refunded bull$#*!
November 25, 2021

I tried to get a refund as part of my order was cancelled by Wish yet spent days trying to get refund on other part of order and repeated got the run around. The refund policy is bull$#*!

Date of experience: November 25, 2021
Wish C. Wish Rep
over a year old

Hi Leonard. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Turkiye
1 review
0 helpful votes
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We have shipped products to buyer on time and exactly match with advertisement as a seller. Also we upload to system. Valid tracking id and it proof item has been delivered to buyer.

But, wish refunded buyer which they said us and there is no explanation. Without we take an item. Back they refund money

We are not recommend tonwork with wish as a seller you couldnt take your money from your selling.

WISH IS A UNTRUSTABLE COMPANY FOR SELLER AND DONT DISPATCH ITEM BY TRUSTING THEM.

WE HAVE LIVED TERRIBLE A FEW EXPERIENCE ABOUT IT AND CLOSED ALL PRODUCTS THERE AND NEVER SELL AGAIN IN SUCH A FRAUD MARKETPLACES

Date of experience: November 24, 2021
Wish C. Wish Rep
over a year old

Hi Marta, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Tennessee
2 reviews
0 helpful votes
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Never received order
November 23, 2021

I ordered an electric Bike from Wish.com I never got it I complained to wish.com that I never received the order the subcontractor selling the bike told wish it was put in my mailbox I told wish it was impossible to put a 50 lb package in my mailbox. The shipping company said package weight was 5.9lbs Wish said bike was delivered. Wish doesn't care as long as they get paid! This is my personal opinion!

Date of experience: November 22, 2021
Wish C. Wish Rep
over a year old

Hi Ron. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
3 helpful votes
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Does not process returns or exchanges normally
November 22, 2021

Bought a couple of pairs of pants. Some fit ok, some did not. When I tried to return the ones that didn't fit right (well within the allotted return time frame) I had to send them multiple pics of the clothes and they refused to process the return. On top of that there's absolutely no one to talk to. They deserve no starts but I think I had to put one, to rate them. Play it safe, don't order from them.

Date of experience: November 21, 2021
Wish C. Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Shrek D.
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This website is gayyyyyy
November 19, 2021

Thais website is so bad. I got scammed out of a free iPhone 13 pro max ultra. This is so annoying because i gave them my info so they stole my money

Date of experience: November 19, 2021
Wish C. Wish Rep
over a year old

Hi Shrek. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Tom S.
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This is a bad company. It illustrates one item then send another. When attempting to resolve the issue, the vendor points to the Platform (Wish) and the Platform points to the Vendor. Endlessly, until the time limit is passed. I have experienced this problem twice. But never again for I simply will not deal with these bastards. It is purposeful and fraudulent.

Date of experience: November 19, 2021
Wish C. Wish Rep
over a year old

Hi Tom, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow Abdallah A.
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Never got my item
November 19, 2021

This site is scam They took my money and never received my items Good luck if you ever find someone to complain or talk to I will never recommend it to family or friend they are crooked and scanner alright

Date of experience: November 18, 2021
Wish C. Wish Rep
over a year old

Hi Abdallah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
3 helpful votes
Follow SUSANNE S.
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Do not buy from this company. Received counterfeit Obagi facial products. Initially received refund for 3 items and then they have put a block on me stating that I am an abuser of their refund policy. Therefore, I cannot contact them for the items I received today - again Obagi counterfeit items. This company needs to be exposed selling dangerous counterfeit items. I am seeking over £43 refund for items that I realised are from the same seller and therefore fake. They arrived looking nothing like the listings. Seeking refund through my credit card and reporting to various legal advisors.

Date of experience: November 16, 2021
Wish C. Wish Rep
over a year old

Hi Susanne, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
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This website is pure money sucking tool. They have really poort quality products very different from the images in the app and if you try to refund a few things because of the quality or even it is not working at all Wish blocks you because of overuse of refund policy that seems unfair. I purchased products worth 200$ and now few of them don't even work and wish is not refunding my Money. This website has given we stress like no other ever. This website should be banned from Australi or even Playstore and Applestore. Pure fraud.

PLEASE DON'T WASTE YOUR TIME, ENERGY AND MONEY on this Website. Kmart/ BigW etc have much better quality products.

Date of experience: November 15, 2021
Wish C. Wish Rep
over a year old

We're here to help, Sunny! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
0 helpful votes
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No stars
November 15, 2021

Accepts orders, charges your account, then one by one items ordered disappear but charges remain. Wish has no contact phone and emails are ignored.use a good charge card so you can get a refund. This company should be banned from doing business. Items are never really available just there for show?

Date of experience: November 15, 2021
Wish C. Wish Rep
over a year old

Hi David, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
0 helpful votes
Follow NAGESWARA K.
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Wish.com is a scam.
November 15, 2021

I got a broken item (it was broken in 3 pieces) and when I contact customer service and file a complaint with PayPal and wish customer service gangster asked me to remove the complaint lodged with PayPal so that they will send my money back in 3 business days. That is mistake I made and they never responded later. Every time they took all the information as if it a new complaint and said in 10 days they will resolve the issue. After 90 days, they said they will not entertain any complaints after 90days.

If any attorney firm is interested to file a class action law suit, I am willing to cooperate to the law firm.
Please contact me at *******@HOTMAIL.COM

Date of experience: November 14, 2021
Wish C. Wish Rep
over a year old

Hi Nageswara. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
0 helpful votes
Follow Ray B.
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No customer Service
November 13, 2021

I recently bought a coat from Wish. I asked for an XL, what I received was a coat marked XL but would not fit a child. I tried to go to customer service but it would not let me in. It stated that my password was wrong. Funny that my password worked when I ordered the coat. I tried changing the password but it continue to reject my new password. The company states on its site that you have 30 days to return the item. Don't believe it. I've learned my lesson " don't buy from this company". I will donate this coat to St Vinson DePaul and call it a day

Date of experience: November 13, 2021
Wish C. Wish Rep
over a year old

Hi Ray. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I have a very bad experience with Wish.com as far as I found some items have very cheap material I will never buy them again, prices are not fair even for cheap material. Recently I bought a $500 printer from them after the ink finished they could not supply ink to me. And customer service explained we are not responsible to arrange ink!

Date of experience: November 11, 2021
Wish C. Wish Rep
over a year old

Hi Nick, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.