WishReviews 8,278

I had ordered some items. I just received notifications that they were being refunded in "wish cash" (store credit). They faked a conversation with my account via support, and show me asking for a refund in store credit. When I tried to go through (mobile app) support, it's useless because you have pre-determined options to ask their bot, and when you try to type feedback a keyboard doesn't pop up so you can't actually give negative feedback. NOT ONLY THAT, but they said TO THEMSELVES that the refund window had already closed, when THEY said it closes in February. It had already closed a month from now!? And I don't know how they could possibly deliver overnight from China when it takes a month to arrive. Just read the attachment.

Waste of time and money,

Most sale items will not ship. If an item is on flash sale, they will take your money wait two days, tell you it took too long to process your purchase for the discounted price and then try to get you to accept a store credit saying it will take 14 days for a refund to your CC.

I ordered 16 items to see how the platform performed and of those 16 items Wish canceled 12 with an offer of a refund in 14 days.

I have yet to receive the 4 items they actually did ship, but I don't expect anything more then I have already found on the platform.

Ordered a couple of items, they were too small. The cost to ship was $16.00. To return I would presume would cost the same. The items themselves were 59.00 before shipping. Ordered non-fitting clothes, because I was having so much trouble returning the first items I decided to cancel the order less then 24 hours later - told I couldn't because it had already shipped.
Customer service is non-existent unless you think typing words on a computer is customer service. Would not buy from them again!

Have ordered numerous items and have been pleased, but for the last few months I have been hacked numerous times. I get an email asking if I requested to change my email. I respond no, but they change it anyway. I get locked out of my account. Right before this, I got notifications that i requested refunds for several items. They refund into a special Wish account, then the email is changed. All the refund money is drained by the Russian hacker, plus any money that i have been refunded when buying with other people. I was able to follow the new email to a Russian website. They were even able to change my shipping address at one point so they got what i ordered. Wish did do something the first time i had a problem, but I'm still having trouble.

You will spend most of your time chasing refunds.
Out of 40 orders, over 4 months trying to make the most of the app and seemingly great deals only 4 arrived and not all of my refunds came through.
Now wish support are not helping at all.
This is an app that makes it very very easy to spend money and receive nothing in return.

The whole order experience sucked! I will no longer buy from Wish and as a business owner I will no longer be recommending it to others. I had an issue with my 50% coupon code not working and customer service sucks. You can ONLY chat. My issue had no resolution after days of trying to get them to honor the coupon but apparently the company has no control over their systems as I was unable to cancel or have my discount code honored because they can't do anything once the order is placed! The prices look good but you're really paying the same price as other online stores but with Wish it will mostly go towards postage so you can't really get your money back if you don't like something. Very DISSATISFIED!

Everything is imported from Asia, so don't expect it to arrive in a week, or for it to fit our gigantic N. American butts! Order 2 sizes bigger, and be happy. Great prices, amazing stocking stuffers, kids fun little items, cute clothes and shoes. Give yourself 8 weeks time for it. If it doesn't arrive on time, they'll offer you a shipping refund at first, and then after a few days, a full refund. I ordered 8 items for my niece in Canada, and gave it 2 months. 3 items came in 2 weeks. 2 came 2 weeks late, 1 didn't arrive at all, and they send an item which I didn't order. Full refund on everything that came late. No worries, not earth shattering. They were stocking stuffers. I spend a total of $5 I think and had fun.