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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Baria G.
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Dont do any 1$ purchase, when I saw that they are offering some items for 1$ I thought that this is a great opportunity, but it turned out it's a fraud, because after you make the purchase and pay the shipping fees they will send you an email that they couldn't process your order and they will refund your 1$ but not the shipping fees! I made over 10 purchases. Look how much money they make out of this strategy.

Date of experience: January 3, 2020
Ohio
1 review
5 helpful votes
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Bought four things two different times never receive my items I waited 30 days and finally im able to try for a refund so I go for it and they keep part of my money like 4.00 each item for things I never received this wish app is dangerous don't use a important credit card you will be ripped off. Cant add a photo never received any items...

Date of experience: January 3, 2020
Ohio
1 review
1 helpful vote
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Frustrated
January 2, 2020

I still have not received all my items I ordered almost a month ago this is redicolus and I cancelled an item before it had been processed and never got my money back I will just stick to Amazon from now on this is to unreliable

Date of experience: January 1, 2020
Canada
1 review
6 helpful votes
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Scam retailer
January 1, 2020

Clothes sizes were way off. 2 shirts were supposedly delivered at the same time only 1 was on my porch so it likely wasn't stolen. I also live in a safe neighborhood. Asked for refund and Wish said to wait and see if it would show up although their system said it was delivered. I waited, it never showed up and now they say it's too late! Are you kidding me? I put the request in the day it was supposedly delivered.

Had ordered 3 other shirts XL but the ones delivered were S at best. Wish only refunded 2 of 3 so I guess that's better than nothing. I'll never use this site again. Buyer beware.

Since the shirt never showed up, I had to make my own picture to post.

Date of experience: January 1, 2020
Pennsylvania
2 reviews
0 helpful votes
Follow Marie C.
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This site is a scam. They are nothing else but thieves. I bought hundreds of dollars in merchandise so i could get ready for a trip, after months of waiting for the items, a message came up to my account that I have picked up the items which I never did, tried to contact wish for them to tell me that they are going to refund Wich the only put a little bit of the money on a God damn wish cash, and when I tried to use the money from the wish cash, they didn't use that Cash the used my bank account instead, those people are nothing but thieves and someone should find a way to stop those $#*!ers, they don't even have a valid phone number to conduct customer service. They are just lame all over if I have read those reviews it would have saved me hundreds. DO NOT BUY ANYTHING FROM THOSE $#*!ERS IT'S JUST NOT WORTH THE MENTAL DISTRESS THAT YOU WILL GO THROUGH IF YOU DO.

Date of experience: December 30, 2019
Virginia
1 review
0 helpful votes
Follow Nicole B.
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Someone hacked my account, when I emailed wish (as you cannot call) it took weeks to hear back. Then I was told someone would contact me and it has been over a month with no call. Their lack of customer service and interest in customer security is unacceptable. I cannot log into my account and someone may or may not have my credit card.

Date of experience: December 30, 2019
Colorado
1 review
1 helpful vote
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Horrible communication
December 30, 2019

This site had my account hacked, my personal information compromised and THEN when I tried to communicate to them about it they never replied.

Date of experience: December 30, 2019
GB
2 reviews
1 helpful vote
Follow Martin H.
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Wish sold me a dodgy fake SD card, and eventually gave a credit to my account for this. So, I ordered 2 items over 2 weeks, to use up the credit, and had confirmation of those orders. Then I was notified that I had told them my account was hacked so they closed it. I had not! Furthermore, they had not sent either of the items despite their earlier confirmation. They wanted copies of my passport and bank details before they would reopen my account and release my credit - very disreputable. Eventually PayPal gave me the credit. They should be avoided at all costs.

Date of experience: December 28, 2019
Canada
5 reviews
9 helpful votes
Follow Qamar A.
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I PLACED THE ORDER FOR TWO ITEMS. ONE ITEM WAS AT NORMAL PRICE AS COMPARED TO EBAY WHILE THE OTHER ITEM WAS MUCH CHEAPER. THEY CONFIRMED MY ORDER FOR THE NORMAL PRICE ITEM AND CANCEL THE OTHER ITEM. THIS IS THE WAY THEY ATTRACT THE CUSTOMERS TO PLACE THE ORDER. YOU WILL WAIT FOREVER FOR THE DELIVERY OF YOUR ORDER. I WILL LET YOU KNOW ABOUT THE QUALITY OF THE PRODUCT ONCE I RECEIVE IT. I WOULD SAY YOU CAN FIND THE SAME OR CHEAPER PRICES ON THE OTHER ONLINE BUSINESS WITH SHORTER DELIVERY TIME. I WILL NOT RECOMMEND THIS WEBSITE TO ANY OF MY CONTACTS.

Date of experience: December 23, 2019
Virginia
1 review
1 helpful vote
Follow Lisa s.
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I do not recommend wish. I will definitely not be ordering again. I understand the holidays are busy but this is the second time I've ordered and the same thing happened. The shipping is almost the same price as the item you order

Date of experience: December 22, 2019
Pennsylvania
1 review
1 helpful vote
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Bad experience
December 23, 2019

I have made a purchase of a phone, in the description, they said 128GB, once received it's only 32 GB, and the battery dries quickly, the process of opening a case was easy, they even mark it in the title: Return in Progress, but the problem this $#*!ing wish customer service, keeps telling me, we have sent you a prepaid return label and instructions on how to send the item back to us, which i never received in my email box, even in spam, they didn't send anything to me, I wrote to them more then 5 times, and they keep telling me the same thing, I got in touch with their $#*!ing customer service, same story. So, my advice from my experience. Never deal with this guys, because if there is any issue with your product, just forget it, like mine, is good for garbage. Of course i will never buy from them.

Date of experience: December 22, 2019
Pennsylvania
1 review
2 helpful votes
Follow Jacob B.
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At first glance Wish appears to be the deal of the century, awesome and odd items for cheap! That is until you go to checkout and realize your grand total has doubled due to ridiculous shipping rates. It's an illusion. That tool set you saw for 10 bucks turns out to be a $25 item after shipping, not to mention it'll be a month before you actually receive your order. It appears there is no set of rules regarding shipping costs as they charge what they want regardless of weight, size, etc. They may charge only $2 to ship 2lbs of neodymium magnets while a pack of bumper stickers you could slip in a standard envelope and mail for 50c, may cost you $4 thru Wish. This is where the illusion takes place. They adjust the price of the item to make it look like a good deal, but charge 3x that in shipping fees. You could just as easily find the same item on ebay or Amazon and buy the same item for the same grand total, but receive your item in 3-4 days rather than 3-4 weeks. What costed you $10 to ship from Wish for snail pace delivery, you could get on Amazon for overnight shipping. In the end, for the most part, your paying the same amount you'd pay on Wish as anywhere else. They do deserve some credit however as this is not always the case, and Wish does sell some very cool, oddball items that you usually won't find anywhere else.

Date of experience: December 22, 2019
Arizona
1 review
3 helpful votes
Follow Philip W.
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Be aware of the FREE offers. FAKE merchandise especially on cellphones. If most people are like me and go thru PayPal after signing in with Facebook then why would WISH want to confirm my identity over $1 shipping on a junk watch? WISH wanted me to upload a instant pic from my camera. Ridiculous huh? Had my Gmail pic up on my WISH account. So why another picture when they have way to much already. I suspect that other people back out as soon as ask for a picture then the shipping charge for the FREE item will take up to 14 days to get a refund. Think about it. Use the money to invest for a period of time and make money of a person's refund for the shipping. This is the days of electronic transactions. Should be instant refund. Gonna make sure I do get my $1 then cancelling the account. No more WISH for me!

Date of experience: December 22, 2019
Texas
3 reviews
3 helpful votes
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Don't shop here!
December 22, 2019

This use to be a great place to shop. However, they've changed customer service which is a nightmare and useless. They play a game of pushing your delivery date out before they will provide a refund. The problem with this is your credit card company can't help you recover payment if its past a certain time. I learned this the hard way. If they start pushing the date out go to your credit card company immediately for a refund. Waiting 2 months for merchandise is ridiculous! So, if you want piece of mind don't shop here.

Date of experience: December 22, 2019
Canada
2 reviews
2 helpful votes
Follow Christina T.
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Can I give NO STARS? This is a scam company! I ordered something and paid shipping. It never arrived. I told them it never arrived. Now they are telling me I should have got a refund within 30 days... How can I return something that didn't arrive? They have my money and I have nothing! Shameful! DO NOT BUY FROM THIS COMPANY!

Date of experience: December 21, 2019
Kentucky
1 review
0 helpful votes
Follow Patricia N.
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Over 2 years ago around Christmas I bought 2 Luminess airbrush kits for my sister & myself at approx. $41 dollars a piece. 2 years later a very nasty man from Wish.com called me to say that I owed a total of $675.93 total. This was not true and I told him I only ordered 2 kits at approx $41 a piece! I am on disability and have never ordered something at $652.94 and have had 3 serious major surgeries in 5 years time. I did not make a reoccurring order also as it was a Christmas gift for my sister & myself only. We received one kit apiece at #41 dollars approx. The representative became belligerent and insisted I owed over $675.00. I was in ill and in the hospital most of the time after this conversation. He then reported it to a collection agency called Monterey Collections at
Telephone # *******091. They habeen consistently calling me but I hang up as I am recovering from a broken shoulder & broken forearm, had major surgery with titanium replacing my forearm and 14 screws holding my shoulder & forearm in place. I am also in consistent physical therapy every week and cannot handle this added stress. If Monterey Collections & Wish.com do not wipe this off my credit I will be reporting this scam/ fraud to the Federal Trade Commision.

Date of experience: December 20, 2019
Connecticut
1 review
0 helpful votes
Follow Se z.
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"SCAMS"
December 19, 2019

90% off the people never get the order, sure they need the other 10% happy to keep moving the buying people. Do not take the chance whit a penny

Date of experience: December 18, 2019
Canada
1 review
0 helpful votes
Follow Amir S.
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Be careful
December 19, 2019

Wish is operating with robot. If your order be in regular price as Amazon you will receive it accurately with shipping costs you more than Amazon. Don't trust to cheap price. You pay and never receive items. Just your money will block for 1month to deposit back in your account.
Actually Wish with those buyer's money has melyon melyone Dollars for free during the month. Please be careful and don't let them to abuse you

Date of experience: December 18, 2019
Nevada
1 review
0 helpful votes
Follow Robert L.
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Worst ever
December 18, 2019

1 star is to much. I have ordered items semi regularly since September. Most of the stuff has arrived but... Less than reasonable quality, some of it doesn't work and some never arrives. Getting a refund is next to impossible. The customer support seems to be 99% automated. You will never speak to a person. After 1 1/2 to 2 months you MIGHT see a refund and still won't have the item. Consider... Price plus shipping, is it really a good deal? GOOD LUCK, with whatever you decide.

Date of experience: December 17, 2019
Oregon
1 review
3 helpful votes
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Bull$#*!ters
December 15, 2019

What a pile of crap! Their products look good in the photos, but when you buy one you get a cheap fake version. They tell you that they've refunded you, but you never see your money again. When you email them a question you get a variety of automated replies, none of which have got anything to do with the questions asked. I was warned about them, but I guess I didn't believe the reviews.
WARNING, DON'T GET SCAMMED, STAY AWAY FROM WISH!

Date of experience: December 15, 2019