Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Wish

Wish

1.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Wish?
grey stargrey stargrey stargrey stargrey star

Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow Dominic G.
Unfollow Dominic G.
Share Review
Report Review

WISH IS A RIP OFF
February 9, 2020

You don't get back your money because they put it in the wish cash account. You don't receive it and they tell you to give more time. When it comes it's broken and they don't refund me because it's past the 30 days. SO FU WISH

Date of experience: February 9, 2020
Pennsylvania
1 review
3 helpful votes
Follow Jeremiah S.
Unfollow Jeremiah S.
Share Review
Report Review

Worst ever
February 9, 2020

Ordered six hundred bucks worth of product not once but twice. Money was refunded both times. First time wish said my credit was declined second time which said seller was unable to fill order. Almost 2 months waiting for nothing.The readers just pay up and get that product sooner than later

Date of experience: February 9, 2020
Texas
1 review
1 helpful vote
Follow Robby R.
Unfollow Robby R.
Share Review
Report Review

Deals
February 7, 2020

They give you a good deal then they say that it didn't process in time for you to get it. What is that all about It has happened to me several times,,

Date of experience: February 7, 2020
South Carolina
2 reviews
15 helpful votes
Follow Katt T.
Unfollow Katt T.
Share Review
Report Review

TRYS TO TRICK BUYERS
February 7, 2020

If it's a"flash" sell where you can get items for. 50 or 1.00, don't worry you won't get it, but they will refund. They will say it already sold out. You will never get an item from any of those sales. If you see an item at a regular low price it will be for the smallest size only. Finally you find an average price on an item, don't worry, the shipping cost will be as much as or more than the item itself. Also you will always receive a low quality item. Consumers lose on this site.

Date of experience: February 7, 2020
Canada
1 review
1 helpful vote
Follow J C.
Unfollow J C.
Share Review
Report Review

Wish is cheating
February 7, 2020

Wish App is cheating. I got charged from my account which I didn't order. Their customer service is bad too.

Wish App is cheating. I got charged from my account which I didn't order. Their customer service is bad too.

Date of experience: February 6, 2020
GB
1 review
0 helpful votes
Follow Joilda W.
Unfollow Joilda W.
Share Review
Report Review

Please stay away from wish. I have very bad experience ever. I have brought a few items never arrived.

Date of experience: February 5, 2020
North Carolina
2 reviews
0 helpful votes
Follow keith Y.
Unfollow keith Y.
Share Review
Report Review

It's a scam. You can't buy anything at the price it says originally. Scam, scam, scam, shame on you.

Date of experience: February 5, 2020
Michigan
1 review
3 helpful votes
Follow Scott O.
Unfollow Scott O.
Share Review
Report Review

Its a joke
February 5, 2020

You order a number of items at one price and check out then it says you were to late to get it for that price.
Its a joke dont waist your time.

Date of experience: February 5, 2020
New York
1 review
0 helpful votes
Follow MONICA S.
Unfollow MONICA S.
Share Review
Report Review

Very poor experience. Feels like a scam. I placed an order for two dresses and paid $3 shipping on each to be delivered in a month. The order still shows in transit. When I tried to cancel with their support team they said I cancel an pick up in store item. This wasn't clearly mentioned in their cancellation policies on the app when I ordered. They charged in a shipping fee and now they haven't delivered the item on time and also refuse to cancel the order. Dont have a support number. And their chat support rep keeps copy pasting a canned response. Same response over and again! Is there anyway I can report this website/App?

Date of experience: February 5, 2020
Nebraska
1 review
0 helpful votes
Follow Rick M.
Unfollow Rick M.
Share Review
Report Review

No merchandise over 1 month wait, ill need to cancel charge for return of money
Fraud buyer beware! Never again find else ware my pay little more but ar least receive when promised

Date of experience: February 4, 2020
Illinois
3 reviews
30 helpful votes
Follow Doina I.
Unfollow Doina I.
Share Review
Report Review

Smells like FRAUD
February 4, 2020

I ordered two items at the beginning of December last year, I was supposed to get them by December 23 at the latest. When I asked what happened, they told me to wait for another two weeks... and, then, to wait until the end of January. After that, they changed it to the end of February! I was only reimbursed for the "shipping costs" but the rest of the money they're keeping it until God knows when...! I deleted my account, did the huge mistake to trust this site and I warn you: stay away from them!

Date of experience: February 4, 2020
Canada
1 review
0 helpful votes
Follow mike n.
Unfollow mike n.
Share Review
Report Review

Delivery
February 4, 2020

It took 2 months for a small order.
Delivery never come and there is no explanation
Contact went to automatic questions
This is a hoax

Date of experience: February 4, 2020
Utah
1 review
0 helpful votes
Follow Dave R.
Unfollow Dave R.
Share Review
Report Review

Bad experience
February 3, 2020

Wish charged my credit card for $83.31 after I purchased two other orders each for over $100 the day before. The next day Wish charged my account for another $83.31 in error. I noticed that the items in that order were duplicates of previous items in the two orders the day before, I notified them of the problem. They answered back making no sense. I have now gone back and forth with them over six times and each time I have to ask them if they even read my previous emails as they were just repeating their previous "form" letter replies. It is obvious that I am dealing with foreigners as their English is very poor and they don't seem to grasp that they made a mistake. They say that my account was never charged of which it was. I will not be buying any further items from Wish as that the frustrations is just not worth it and I am now consigned to the fact that I will not be getting my $83.13 back. It has now been over two weeks since I made the original order and I have only received one of many items that I actually did order. Save you money and be aware that you are risking too much for making any kind of order with Wish. The shipping costs on the previous orders were almost as much as the cost of the items themselves making Amazon the much better bet.
Dave Ross, Sandy, Utah

Date of experience: February 3, 2020
Nevada
1 review
0 helpful votes
Follow Albert K.
Unfollow Albert K.
Share Review
Report Review

Bait and swich
February 2, 2020

I have ordered 21 Items they refunded 14 items and they jack up price from 50 cents to up to 50 dollars

Also, one Item that was delivered the shoe was the wrong color, they are really a ripoff and on their website, they do not let us rate them, all fraudulent. Add a photo do not work

Date of experience: February 2, 2020
Florida
1 review
2 helpful votes
Follow Yvonne P.
Unfollow Yvonne P.
Share Review
Report Review

I have sent six notes tell him I want to return my order which was not as pictured, my order did not make it to my order history and all five times they keep telling me to go to my order history to return it appears that they do not understand or speak English and just want to get it off their desk instead of standard reply if it doesn't resolve the issue

Date of experience: February 2, 2020
California
1 review
0 helpful votes
Follow L J.
Unfollow L J.
Share Review
Report Review

Not worth the money
February 2, 2020

The shipping come out more then the items an some of these items is not worth the price. When you think you getting it cheap ur not shipping makes up for it. Just order one thing you will see. It less sale it at a price an have free shipping when you by over 50 bucks that's fare.

Date of experience: February 1, 2020
Texas
1 review
0 helpful votes
Follow ERIK H.
Unfollow ERIK H.
Share Review
Report Review

Wish needs to change in delivery policy to make sure the sellers use only e packet delivery or else they will send it shipped by small pockets and it is going to take longer now i have to wait longer.

Date of experience: February 1, 2020
Canada
10 reviews
32 helpful votes
Follow Chris P.
Unfollow Chris P.
Share Review
Report Review

wish.com is probably to most DISHONEST company there is out there. This company is basically bunch of very dishonest, corrupt LAIRS bunched together. EVERYTHING about them is FAKE. Their: advertised prices" sent in email are ABSOLUTE JOKE, 100% FAKE! Is there anybody that stupid to believe, for instance, that "original price" for their 3 in 1 wireless charger is $ 1,319? And even if they "give you" 90% off - it is still 8- 10 times MORE EXPENSIVE then pretty much anywhere else. What a criminals, what an INCOMPETENT crooks. Web site is MESS. You can not do search there as search results, for most part, have little to do with what you searched for. Further:"tactics": They lure you advertising "free item" but charge very high shipping, so basically shipping covers the actual cost of item + shipping... Then they advertise "limited quantity deal" at $1 - but of course this is JOKE as you NEVER can get it.

They are SCAM ARTISTS - BEWARE - STAY AWAY!

NOTE: Photo of their current email advertising ("up to 90 % off") - posted below. Screenshots taken are self explanatory

Date of experience: February 1, 2020
Tennessee
1 review
0 helpful votes
Follow Jay D.
Unfollow Jay D.
Share Review
Report Review

My order originally was supposed to arrive on the 24th then they switched the date to the 31st. I still do not have my package. Now they are stating I can't be refunded until another $#*!ing month! You have got to be $#*!ing kidding me! Wish is a $#*!ing scam! Give me my $#*!ing money you greedysm pigs. You could sure take my money Omar checkout but can't seem to give it back when yal $#*!ed up! Horrible customer service!

Date of experience: January 31, 2020
Iowa
1 review
3 helpful votes
Follow Don J.
Unfollow Don J.
Share Review
Report Review

Cheap... Yes that's right Cheap prices. NOT inexpensive... Lets take on SHIPPING 1st. Most, if not all goods are coming from China directly, and that is ok... Most of the time, it tells you so in the items's/shipping description. Your failure to read is NO ONE ELSE's FAULT. Many of the complaints here are for people waiting for items for 2 weeks then Freaking Out... Since your order is shipping from China, they are NOT shipping your one little good by itself - expect to wait 6 to 8 weeks and then you will be pleasantly surprised when it gets there in 3 to 4 weeks (sometimes).
The products. Generally lower quality items mostly a good value depending on your use case. For clothing - if you don't expect it to last but use a couple of times you wont be disappointed. Tools/ electronics - If purchase is for a infrequent use/lighter duty case and really nice to have around then you'll probably be content. If purchase is for your trade... Look else where. Don't be an idiot. If you don't THAT's ON YOU!
If you get caught up in the 80% to 90% off and realize you could have the same item for slightly less and much quicker... THATS ON YOU! If you get caught up in the 97% to 99% SOLD as a pressure "buy it now" tactic. THAT'S ON YOU!
As the title says Wish is Exactly what you should think it would be... Ordered about a dozen orders through WISH and I got what I paid for...

Date of experience: January 31, 2020