On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Wish Reviews Summary
The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I placed an order in December and it still hasn't come, the status says it still in China. They'll happily charge your card and then never send you the product.
I have been scammed by them multiple times. I will not be giving them any more chances.
They kept pushing back my contacts until they were out of the refund window and say they cant do anything as a result. What!
They were the ones that told me to wait patiently!
Most recently my item was said to be delivered in record time. Except it wasn't! Now they are screwing me over by saying to wait, but i cant even cancel the order because it claims it's already arrived! I cant even get a refund and nobody will talk to me, just a bot.
Hi Zayid. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Two separate orders placed and never received my paid for items. Contacted customer support and no action. Do not trust them they are a scam.
Hi Robert. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered 2 cell phone cases from the same company post that listed 3 color options. My order was then processed separately. One item was finally processed and will arrive mid April, then the other wasn't set to process until mid to late March. I contacted them several times in regards to this issue and inconvenience and they keep auto generating responses, none of which have answered my question as to why 1 order was being processed separately. You don't go to dinner with your family, place the table order and have each persons food come out ten minutes apart from each other. You make it at the same time, you deliver at the same time. If I placed them as separate orders that would be understandable, but I did 1. Not only that, but they said I couldn't cancel my order because they weren't able to process them at this time, HOWEVER I only have 30 day to do so! So... They are telling me I'm stuck? Waiting 4 months to receive both my items? Already have to wait 2 months from order date to get 1 of my 2 items. I really complain, then I get a new email stating the second item processed and is to arrive the same day as the other. I think they got it resolved finally. But a few hours after that customer service emails and talks about my cancellation still. What is going on over there? They are extremely disorganised.
Hi Heather. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I paid for three items but got only one. They promised a refund but I was shocked at the amount credited into their own record because they said I must use it to buy things from them. They have no customer service or contact system as their programmed customer service system could not handle a lot of issues
We're here to help, Peter! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
WISH.COM has a non working support line. THIS IS A SCAM. You will get robbed. There is no hit and miss. This is a scam. Of the worst kind. It is set up rob people. There is no customer support. It is a foreign company that can evade US laws and ripped people off.
Hi Alberto, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
When I first discoverd the site it was too good to be true, I was right. Some things were very cheap on first order annd they did arrive, weeeeeks later! Then as I kept shopping they were not sending the items I orderded but switching to whatever they wanted to send me and I can't use! Then when I complained that it was wrong they said " you have to pay to ship it back " so in other words, it's my fault they sent the wrong crap and I have to pay for their stupid mistake! Idiots! And it's also impossible to connect with them one on one and they have all pre recorded responses that most times does not apply to what your issue is! I am sending all their emails to Spam from now on and blocking all their incoming CRAP emails! Don't shop there, it's devious selling!
Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Worst company I have ever ordered from... keep delaying shipping which is against their own Delivery Policy... bs when it comes to actually talking with someone... take your money elsewhere..
Ordered batteries on 1/24/2020 and they changed the delivery date 2 time and still never received them. Cant reach anyone just automation. It will be 2 months to get my money back through paypal. Never by from them
I recently purchased a kerosene lighter, From you. A lighter is so small. I can't believe how long it's taking. I really appreciate the value on items you present on your site. You disappointed me. ( you know how ridiculous long time it's taking.) If you don't care, it will take a while for me order anything from you.
Back in December I placed in order the money was widraw but here's mid February and I have not received anything I tried to comunicate with wish customer service but nowhere to find someone I'm so disappointed
Price advertised changes on placing an order. It is done so cleverly, the advert tells you a bargain price but on placing an order the price shoots up when choosing the colour. Just be vigilant on buying, that the purchase price is still at your acceptable range
I decided to give wish a try so I ordered four items. Three of them where never delivered. Contacted customer service they said to contact the shipping company because their records show they where delivered. I checked my Ring on the delivery date. No deliveries.
They have froze my account for no reason been trying to contact customer service for the past month and they haven't responded worst customer service ever
I never got a chance to receive an order. Both times I placed an order and paid for it via credit card (payment cleared right away on my end), it was refunded because "your last transaction may have triggered an alert for possible unauthorized use." I got this terrifically unhelpful canned message twice, the second time--in response to my request to explain what exactly went wrong. Deactivating my account because this company is plain useless.
Most of my orders have been pretty legit, the only complaint is how darned expensive the shipping fee is, and maybe I've been spoiled by amazon prime but why should it take 2 months for me to get a pair of earbuds? I've had some orders straight up never get delivered, but at least the micro SD card I bought works.
SCAM! Guys, DO NOT buy from this company. They manipulate orders, the price displayed and the price in the cart are different for the exact same item. Also, many of the orders are not delivered and lastly, when you ask for a refund, they will come up with excuses that you are not eligible. I've just lost around $400 to this trash company. Don't be the next victim.
Ordered a month ago. Three small things shipping was way off the charts, more expensive than items themselves. All being shipped separately. According to their own site, the items are still sitting in China. Tried to cancel order, told it was already paid for and being processed to ship. Lies, still in China. Site says they'll be here by March 22 and later. What a crock! Going to delete the app after this and close out my credit card I used to be safe. I'll stick to Amazon.
Everything I have ordered has not even come close to the picture on web page. Items are cheap crap DO NOT WASTE YOUR TIME OR MONEY. I do WISH I never heard of the company.
Bought a ding dong door camera. From wish waited weeks. Arrived well packed but has not got charging point or memory slot. Put batteries in lasted two days thought i had it made so if it seems to good to true?
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We're here to help, Chelsea! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.