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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Idiotic reply
March 16, 2020

100 times i have complained to them on email that there is only credit card payment option is available. But they are idiots they giving only one information again n again. Such a idiots. On wish.com i unable to mk payment. I gave them screenshot aa well. But they dont understand.

Date of experience: March 16, 2020
Wish C. — Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

RU
2 reviews
7 helpful votes
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Nasty and cheap
March 12, 2020

No wonder why there are so many bad reviews. I bought a rug from them and it was nothing like its picture on the website. Contacted their customer service and it was absolutely useless. Neither fish nor fowl.
Just disappointed to realize I spent my money for nothing and couldn't get a refund...

Date of experience: March 12, 2020
Wish C. — Wish Rep
over a year old

Hi Lilia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
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Has to be a scam
March 11, 2020

I was purchasing toys for a grandchild and the site calculated the sales tax before I noted where I lived.

Date of experience: March 11, 2020
Wish C. — Wish Rep
over a year old

Hi Clinton. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
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Unsatisfied
March 10, 2020

Shopping dates change multiple times, prices sometimes change multiple times it's really a untrustworthy site to be honest

Date of experience: March 10, 2020
Wish C. — Wish Rep
over a year old

Hi. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
15 helpful votes
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Scam
March 10, 2020

Don't use the wish site I needed a refund because my former friend ordered something from wish with my debit card and they told me no refund because they shipped it out already they should call or text or email the confirmation before shipping but they didn't

Date of experience: March 9, 2020
California
1 review
35 helpful votes
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DONT BUY THEIR STUFF!
There stuff is very cheap. And sometimes you actually get good stuff for your money.
But its like a slot machine or lottory ticket... more bad money after good.
Customer support in Non Existant or they give you the runaround until your so frustrated you just give up.
1st hat never lit up. 2nd hat band ripped 1st week, 3rd pic No charger, 4th pic wheel cover ripped several times during install.

Date of experience: March 7, 2020
Wish C. — Wish Rep
over a year old

Hi Steve. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Switzerland
1 review
4 helpful votes
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THIEVES
March 7, 2020

We have an online store, they will just take decisions of penalizing you without consulting what happened.
Shipping carrier lost a few packages, since they don't let you communicate with customers, they just take decisions based on whatever they think. They will just steal your money without giving a chance of clarifying things up.

Date of experience: March 6, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Leo! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
6 helpful votes
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These jokers kept sending my mother-in-law things she didn't order, and charging her account. When she called to rectify, hackers took over her computer and siphoned off a lot of money. 3rd world scam artists.

Date of experience: March 6, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Louisiana
3 reviews
0 helpful votes
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Cheats and liars
March 7, 2020

I ordered many things from this website recently and I have not received many of what was ordered. I was given the run around and promised my money refunded and that did not happen either. BUYER BEWARE DON'T EXPECT TO GET WHAT YOU PAID FOR HERE ON WISH

Date of experience: March 6, 2020
Wish C. — Wish Rep
over a year old

Hi Maria. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
4 reviews
13 helpful votes
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I shopped for three items: iPhone screen protector, weightlifting gloves and a baseball hat. After I selected the items and put them in the shopping cart, the prices on all three items were increased from what was shown in the browsing section, and then the prices on some items increased again when I put my credit card information in. In the U.S., this is unlawful; it is called "bait and switch." They wasted my time and lost a customer for good. If this is how they want to do business, they will fail. They are a very far cry from Amazon.

Date of experience: March 6, 2020
Wish C. — Wish Rep
over a year old

Hi Isaac. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

India
1 review
1 helpful vote
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Is this site a scam
March 5, 2020

I ordered a watch when it arrived it wasnt working, i cant find the page i have to fill in to get a refund. Also had ordered another watch, one only i got billed for two watches i have tried to contact wish to tell them but again when i try to contact the sales i get put through to the products page nowhere can i find the page to get an amended order, i ordered this product overtwo months ago it still hasnt arrived, so i am not holding my breath i will never order from this site againw

Date of experience: March 5, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Arthur! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Spain
1 review
0 helpful votes
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Scammers!
March 4, 2020

None existent customer service, inquiries answered by bots. Spend your money with reputable sites abound, not them! Beware.

Date of experience: March 4, 2020
Wish C. — Wish Rep
over a year old

Hi Rick, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Don't even bother with there customer service and there are loads of hidden charges. And most of there stuff is knock off stuff from china

Date of experience: March 4, 2020
Wish C. — Wish Rep
over a year old

Hi Ross. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
2 reviews
4 helpful votes
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Scam
March 3, 2020

Scam no product no money

Mar 3,09:08 PST

Its all scam my order wasn't ship and stop laying there is no within the estimated shipping window. I place the order on Jan 29th receiving day was 5 days now its 35 days. The firs email I receive was 5days to cancel the order now its 8 hours can you make up your mind. Its been over month I don't want your order and do not lay that order has been ship. You are a scam and I will do my best to expose you.
I INSIST CANCEL THE ORDER AND RETURN MONEY.
The other issue I have the product made and send from China so to epidemic coronavirus you should cancel the order and stop spreading virus. I don't want any product from China due to epidemic.

Date of experience: March 3, 2020
Wish C. — Wish Rep
over a year old

Hi Julia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
1 review
1 helpful vote
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I wish i can give you negative stars but this site is not allowing me to. Wish is a Fraud and it compromises your personal details including your bank details (that you never even saved in your wish account.) Somebody placed orders worth $50 and i didn't even know that. This is the security they provide with the account. I tried reaching out to customer care but it sucks, it's their mistake and they are not giving my hard earned money. I would suggest people to not even set up your account or buy anything from wish. Ohh and they do not have any phone where you can talk to them directly. They have fixed answers an they won't even listen to you.

Date of experience: March 3, 2020
Wish C. — Wish Rep
over a year old

Hi Poornima. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Florida
2 reviews
10 helpful votes
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Many changelanges.
March 3, 2020

Many complaints. Don't try to return anything, they wipe out your purchases so YOU DIDN'T BUY IT. Bought a $100 watch that in 3 weeks it shorted while on my wrist and slightly burned my skin, but my record shows I didn't purchase it. The $50 leather jacket I bought that was 2 sizes too small doesn't show I bought it. Also wrong items received, just reordered it but didn't receive.? Don't know how many items I didn't receive because there is no record of my purchases. Oh, free just pay the shipping, sure, won't happen. The "machine" won't talk to you if there is no record. Well at least I got 1 photo posted.

Date of experience: March 2, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Walter! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Texas
2 reviews
6 helpful votes
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Pathetic
March 2, 2020

I was enticed by the low prices and reasonable delivery dates. How wrong could I be. Despite places 4 or 7 orders, NONE ever arrived on time, all were late by as much as 30 days! One order was absolutely totally wrong, I ordered a religious cross and after SIX week, not the two as promised, I received two items, one was a brooch, so ugly, I would not have given to the devil, the other was a cheap & cheerful neck chain, again nothing I wanted, but I expected this for Christmas, it finally arrived Jan. 29. I was seething with anger as it was expected by December 21 or 22. I got a returns not and printed the address, posted it and it came back 'address unknown'! Seriously, do not waste you time or money, the products are all from China and many of them are of an extremely poor standard. Also, when yo try to claim your money back you don't get the tax back, something worth remembering!

Date of experience: March 2, 2020
Wish C. — Wish Rep
over a year old

Hi Alan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
2 helpful votes
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Beware of Wish.com!
March 1, 2020

I have has a sprinkling of cheap orders on wish over the last few years, not a regular customer. My last order was over a year ago. While I was sitting in a lecture I got a notification that of an order of $61, then it was almost immediately canceled and converted into wish.com credits. I have never made an order that high with wish, it's always been low amounts. I was confused because the app is not on my phone and I was touching no electronic device whatsoever at the time this transaction happened. Later when I was home, I changed my log in password and I contacted wish just to get the run around. First their automated system, then I was able to to email back and forth with an agent. All denials and trying to claim that maybe I placed an order by mistake. When I rebutted all of this, even suggesting they trace the IP of where the order was made, I was told it was going to be escalated to another department, which I feel is a way for them to ghost me.
I have been told this is a way for wish to profit off you forcing you to spend you money with them since they stated what wish.com credits are non refundable.
I have since filed with my card company a fraudulent charges, my card canceled and a new one is being sent out and as soon as this is settled I will canceling my wish account for good. Horrible site, products and customer service!

Date of experience: March 1, 2020
Wish C. — Wish Rep
over a year old

Hi Tammy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
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Scam
February 29, 2020

Thieves, emptied my bank account by making bogus orders on my account. Stole my money and customer service is non existent.

Date of experience: February 29, 2020
Wish C. — Wish Rep
over a year old

Hi Julia. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

California
1 review
5 helpful votes
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Lying cheating scammers
February 29, 2020

After reading thousands of negative reviews why would anyone buy anything from them. I did not, but someone stole my Venmo card number and used it on Wish. Wish emailed me garbage and won't return the money.

Date of experience: February 28, 2020
Wish C. — Wish Rep
over a year old

Hi Caly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!