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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Michigan
2 reviews
4 helpful votes
Follow Mark R.
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They took my money. It showed in their website for a month as pending, then said shipped. I never received it. When I checked back, the items disappeared from my "previous orders" list. DO NOT USE THIS SITE!

Date of experience: April 7, 2020
Wish C. — Wish Rep
over a year old

Hi Mark, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Missouri
1 review
1 helpful vote
Follow Bradly H.
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Dont bother with this place. Order on day, they take my credit card information, then next day I am told my order cant be filled. Then they want me to take there company credit. Are you $#*!ting me? You did not fill my first order. What makes you think I would ever order from you again. Then telling me it takes 14 business days to get my money back? It took you 10 seconds to take it and it should take 10 seconds to put it back. There lucky there not used for false advertisement and computer fraud. I will make a complaint to the federal folks to have them investigated for internet fraud. I sick of being lied to from the president of the United states and internet company.

Date of experience: April 5, 2020
Wish C. — Wish Rep
over a year old

Hi Bradly. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Malaysia
1 review
2 helpful votes
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Been waiting from march till now. Keep on delayed. Dont have refundable option. I just wanted to try this app out, been curious about wish.

Date of experience: April 5, 2020
Wish C. — Wish Rep
over a year old

Hi Carmen. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
6 helpful votes
Follow Keri W.
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Beyond appalling. DO NOT PURCHASE ANYTHING FROM THIS COMPANY and most definitely DO NOT leave credit card details on your account. $102 gone on a purchase I DID NOT MAKE. Have emailed several times, contacted via Facebook messenger - IGNORED. This company should be shut down for its fraudulent, thieving activities! And this is a common issue going by the many complaints online. I have had to cancel my credit card so these lowlife scumbags cannot get their hands on any more of my hard earned money! Avoid at all costs and if you've purchased before, REMOVE CREDIT CARD DETAILS.

Date of experience: April 4, 2020
Wish C. — Wish Rep
over a year old

Hi Keri. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
7 reviews
5 helpful votes
Follow Jessica C.
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I joined wish and they gave me a free gift. I thought no way is this going to come, however within 2 weeks I received my free gift (a shaving gown). So I thought I betters write a reviewswish.com because they delivered on what they said. I will use them again in the future.

Date of experience: April 1, 2020
Canada
1 review
2 helpful votes
Follow Sarah G.
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Scam! Scam! Scam!
March 31, 2020

Not worth even a star. All good reviews are totally fake. Don't waste your time and money.
Scam! Sacm! Scam!

Date of experience: March 30, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Sarah! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

NL
1 review
4 helpful votes
Follow Msi M.
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Bait and Switch scam
March 28, 2020

After going thru the entire payment process, Wish.com said the price had changed and wanted 5 Euro more for the same thing. NO!

Date of experience: March 28, 2020
Wish C. — Wish Rep
over a year old

Hi Msi, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
1 helpful vote
Follow Al F.
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SLOW BOAT FROM CHINA
March 28, 2020

I sure most have heard the saying, on a slow boat from China! Well this seems to be the way they ship your order. I ordered a couple of small items (would fit in an envelop) after submitting the order on March 10th, I was given an arrival date of May 7th. Unfortunately, I will not be gone by that date not returning for 5 months, so don't know what to do. I contacted them to expedite the order or changing the shipping address and was informed they couldn't change anything. So BEWARE, if you are ordering anything from "Wish" and need it in a reasonable amount of time... You NOT going to receive it!

Date of experience: March 28, 2020
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
2 helpful votes
Follow Charles F.
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I have payed for many items that did not arrive! After the shipping date was changed more than 5 times the automated service finally allowed me to request a refund! The item price was all thst was refunded! Since wish charges considerably more for shipping than product I received only about 20% of the price I payed! When trying to contact them on this issue there auto response customer dis service put me in a loop that would not let me voice my disapproval of the partial refund! Since I never received the products I should not have to pay for the shipping! They have stolen from me and now fein customer support! DO NOT MAKE A PURCHASE FROM THIS COMPANY! I am out hundreds of dollars and countless hours of anguish trying to rectify the issue! DONT BE THE NEXT VICTIM! Go to Ebay snd save money! You wont have the prices change after putting them in your cart! Try to buy some sneakers on wish. The price snd shipping cost will end upp at least double but usually triple the price shown to sucker you in! Wh as t a scam!

Date of experience: March 28, 2020
Wish C. — Wish Rep
over a year old

Hi Charles. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
Follow Dagi M.
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I ordered a pillow from that site. I paid. It has been almost 2 months, I didnt get my order. I wrote that I would like to get my money back. No response. Never more shopping there. Absolutely do not recommend!

Date of experience: March 28, 2020
Wish C. — Wish Rep
over a year old

Hi Dagi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Illinois
3 reviews
143 helpful votes
Follow Sarah G.
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This company does not disclose that items are coming internationally. They also provide a ship date but only AFTER your credit card is processed. Then when the date passes, I look on my account to see what happened and the ship date is pushed out another month. No notification and no way to speak with a customer service person. All done online and they will not cancel an order. Terrible. I will never use this site again.

Date of experience: March 25, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Sarah! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

North Carolina
1 review
2 helpful votes
Follow k H.
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TRYING TO FIGURE OUT WHY A COMPANY WOULD CONTINUE HAVING ORDERS THAT ARE SOLD IN CHINA AND SUPPOSEDLY COMING TO USA... NO WAY TO TALK TO ANYONE ON THIS SITE VIA EMAIL OR PHONE... WILL NEVER ORDER AGAIN

Date of experience: March 23, 2020
Wish C. — Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Virginia
1 review
2 helpful votes
Follow W W.
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Switch & Bait
March 22, 2020

The company will switch / raise price as you hit submit button.
You get run around by support. BBB has an open file. Beware of credit card information

Date of experience: March 22, 2020
Wish C. — Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Georgia
1 review
2 helpful votes
Follow M H.
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Great App, you can find great items for a low cost! Get up to 50% off your first purchase/order using promo code: c b r r v r t r

Date of experience: March 20, 2020
Canada
1 review
13 helpful votes
Follow Roger C.
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Someone has hacked my account and changed my name and address to theirs and I am unable to correct some of it. In addition, today I was welcomed back after not having used the app in awhile with a request to confirm my identity by sending along a photo of a recent bank statement showing a recent Wish purchase. This was all on my Android 9 phone.

Date of experience: March 20, 2020
Wish C. — Wish Rep
over a year old

Hi Roger. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
4 helpful votes
Follow vinnay v.
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Computer came without instruction info and guarantee info. They acknowledge it has a 1 year guarantee but no info how to or who to contact. Not a good site to buy because you are stuck after 30 days, all communications are closed. Unfriendly web site.

Date of experience: March 19, 2020
Wish C. — Wish Rep
over a year old

Hi Vinnay. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
3 reviews
5 helpful votes
Follow Debbie G.
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The prices look great until you enter a colour or size. Then they skyrocket compared to what was advertised. Shipping prices are terrible. I realize that these items are coming from China, but seriously. The shipping is more expensive than the item.

Date of experience: March 18, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Debbie! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
14 helpful votes
Follow John M.
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Took My Money
March 17, 2020

So it was early December 2019. I thought I was in good hands with WISH. I had ordered before and received my orders with in 1 month. I was garentede my orders before Christmas. Long story Short. Here it is March 2020. Never received anything, though I did receive partial refund on some of my orders, I'm still out of pocket for more than 90 dollars. There reason for all my misery is you did not respond for a refund within the 30 day time... Shop at your own risk!

Date of experience: March 17, 2020
Wish C. — Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Canada
1 review
6 helpful votes
Follow Robert G.
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NOT AS ADVERTISED. USB POWER ONLY. INSTRUCTION ONLY IN CHINESE. WANT REFUND FROM YOU OR BANK!. ALSO DO YOU WANT A BAD REVIEW? THIS IS SECOND TIME THIS HAPPENED. CRAP SERVICE FROM CRAP COMPANIES. SCAM! SWITCH AND BAIT SCAM. SHUT THEM DOWN NOW...

Date of experience: March 16, 2020
Wish C. — Wish Rep
over a year old

Hi Robert. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow mike T.
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VERY dishonest and rude people. Still working on a refund over 5 months now, after being asked to take a picture of my bank statement and fraudulently charging my account... I cant believe they haven't been closed, outright pirates and Iiars. DO NOT USE THIS SERVICE,,,

Date of experience: March 16, 2020
Wish C. — Wish Rep
over a year old

Hi Mike. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.