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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Bad company wish
April 26, 2020

I am very un happy i saw this bedding i like alot no one to talk to customer service they probably dont have any one there they just collect our money and dont get refund when we dont get it ugh i am never ordering from them it takes about a month imnot sure if this is a legit company

Date of experience: April 25, 2020
Wish C. Wish Rep
over a year old

Hi Patricia, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Indiana
3 reviews
0 helpful votes
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Please view the attached picture of 12 roll package that holds only 2 American rolls. Hilarious doll house rolls of tissue

Date of experience: April 25, 2020
Wish C. Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
2 helpful votes
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Majorly disappointed
April 25, 2020

I am a first time customer of Wish.com and I WISH I had never made the purchase. I bought the items in late March/early April and am now finding out that I have to wait until late May/early June to get them. I know now, it's because they are coming from China, but I didn't want to have to wait this long. I won't be ordering anything else from this website! Unhappy Consumer

Date of experience: April 25, 2020
Wish C. Wish Rep
over a year old

Hi Kathy. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Oregon
1 review
0 helpful votes
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Bad led grow lights
April 24, 2020

Beware of their so-called 1000 W LED grow lights I bought a dozen of them I managed to keep for working by robbing parts from the other eight they refunded on four of them total and when I complained about the rest they arrest him from my Account history so I couldn't complain anymore or ask for a refund as they broke none of them lasted more than a couple of weeks except for two And they only lasted a few months and I had to start putting Parts in them also none of them were 1000 Watt they were 300 watt I grow mine in big potbelly drums one plant to a drum one light and that's the only way they work there really junk

Date of experience: April 24, 2020
Wish C. Wish Rep
over a year old

Hi Herbert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Missouri
1 review
41 helpful votes
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Bad service
April 24, 2020

Ordered some essentials for my daughter since she is a traveling nurse. They did not come in on scheduled date and they refuse to cancel, change shipping address or work with me. The products are coming in a month to two month after I ordered it. They even refuse a refund. Now they are be in ng delivered to god only knows who because my daughter is going to another hospital away from the one she was at. Bad customer service.

Date of experience: April 24, 2020
Wish C. Wish Rep
over a year old

We're here to help, Karen! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
2 reviews
4 helpful votes
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Items still not received yet. I work in the shipping industry and visit these crap Chinese companies all the time. Wish doesn't even have a customer service number for you to call. Trash business, you've been warned.

Date of experience: April 23, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Maine
1 review
4 helpful votes
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THIEVES DO NOT ORDER
April 24, 2020

This is a terrible company they get tou to buy cheap items and do not tell you... Anywhere about the fine print until you order. They tell you to pay so much and then tell you that it not the only price only after the deduct your credit card! THIEVES

Date of experience: April 23, 2020
Wish C. Wish Rep
over a year old

Hi Kyle. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Zealand
1 review
3 helpful votes
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I received a package that have been waiting for it was ment to be a co2 powered pistol and got a peace of vynil with a picture on it of a pistol what a joke $28 for this people around the would coming out of covid 10 lost their jobs and family this is a scam and you keep doingit to people over priced scam don't buy off this company things are not what you think they are don't turn up and is really just a joke I have had problems in past facke rings SD cards overall just crap time wasters

Date of experience: April 22, 2020
Wish C. Wish Rep
over a year old

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
11 helpful votes
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Horrible in every way
April 22, 2020

Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.

Date of experience: April 22, 2020
Wish C. Wish Rep
over a year old

We're here to help, Davis! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
72 helpful votes
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Item description was 50 pcs of face mask and I bought 2. After almost 2 months, they sent me 2 single mask instead of 100 pcs. Can you imagine how much those low quality mask cost me? Costumer service also doesn't do anything and mostly is just an automated answers from the system.
Stay away from this trap Wish.com

Date of experience: April 21, 2020
Wish C. Wish Rep
over a year old

Hi Majid, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Alabama
11 reviews
9 helpful votes
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Overall ok
April 22, 2020

Wish is a fun site but you have to be careful. Sometimes it's amazing deals and sometimes TGTBT. It really is hit or miss.

Date of experience: April 21, 2020
GB
1 review
4 helpful votes
Follow Loc K.
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Do not order any item from this website.
It is absolutely scam and no protection for your purchase. If you receive a wrong item you have to pay post for return. It's ridiculous.
You can rather to go on eBay. A better customer protection.
I am not afraid to give order number.

Not recommend for every consumer.

Customer service is also scamming

Date of experience: April 21, 2020
Wish C. Wish Rep
over a year old

Hi Loc. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Spain
1 review
12 helpful votes
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Beware of this SCUM!, I wrote a review some days ago, advising about this site bad practices. I didn't use wish since a year ago, some weeks ago they started to make orders under my account using my Credit Card without my permission, if you read carefully this post or in (reviews dot io), there are many people with this problem. I canceled my Credit Card due to this SCAM site a week ago. Today i logged in to see the account, and they are still trying to charge orders under my cancelled Credit Card. Don't use this site if you don't want to get cheated. King Regards!.

Date of experience: April 21, 2020
Wish C. Wish Rep
over a year old

Hi Antonio. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Croatia
1 review
16 helpful votes
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Stay safe, if you ever used it block your card and delete account. I used it in 2018 to buy 3 things aand deleted the app, 10. 4. 2020. Some russian Sergei from Krasnodar is ordering with my card. They save your card number and cvc somehow, maybe even sell it to these third parties. Support is useless, they keep sending automatic answer over and over again, I have contacted them on wish.com and also on email *******@wish.com. I told them to cancel the order, even if they can't return my money, but the package is still on it's way. Feel free to contact me for more information at *******@gmail.com

Date of experience: April 20, 2020
Wish C. Wish Rep
over a year old

Hi Emil. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
49 helpful votes
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STOLEN PRODUCT IMAGES
April 21, 2020

0 stars, really. On top of shoddy customer service, and questionable manufacturing practices, they have blatantly stolen images from several creators, spanning from nail art creators to garment makers. Do not support this kind of wickedness!

Date of experience: April 20, 2020
Wish C. Wish Rep
over a year old

We're here to help, Anne! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

New York
2 reviews
10 helpful votes
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Found Lysol Disinfectant Wipes on Wish.com on 4/1I3. Too good to be true! Ordered them immediately as I'm trying to protect my frail 85 yr. Old mom (and her caregiver) against this deadly virus. Shipment was supposed to go out the following week. Was feeling relieved that I could help her. Decided to check order today. Found out the they canceled the order on 4/15 without letting me know! When searching their product inventory again, only saw Asian sanitizing products that I don't trust. I'm not looking for a designer bag "knock-off" - I'm looking for potential survival during these times...

Date of experience: April 20, 2020
Wish C. Wish Rep
over a year old

Hi Lisa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
5 helpful votes
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Absolute Cheats
April 20, 2020

Don't deal with them - I ordered a pair of "top quality headphones" greatly reduced to £22.00! I was charged £10 postage and assured I would have priority delivery. Almost a month later a pair of low quality headphones arrived, they are £21 on EBay with free delivery. It's not worth the hassle of returning them as knowing this company I wouldn't get my money back. Lesson learned don't get caught like I did!

Date of experience: April 20, 2020
Wish C. Wish Rep
over a year old

Hi Martyn. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Minnesota
2 reviews
4 helpful votes
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Both good and bad
April 20, 2020

You'll find a fair amount of counterfeit brands and bait and switch type deals where they might show pictures of, say a 512gb memory card, but you get shipped a 512mb card. They offer a refund or'wish credit' my guess is that's a cash generating scheme for the site. Just like those screaming deals for like $. 80 that you never win, but paid for, and you get the same refund offer. Just figure how much cash they can generate with, say, 1M people sending in $. 80 cents? Even if half ask for a true refund they've still generated nearly half a million.

Date of experience: April 19, 2020
Wish C. Wish Rep
over a year old

Hi Gregory. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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POS chinese website, asked why package has been sitting at "airport" for 4 weeks "it takes a long time to ship from China" Oh really i just got an exhaust manifold from ALIEXPRESS in days, i just got some shoes from DHGATE in 9 days, BUT THE FKTARDS who helped CREATE the KUNG FLU at WISH.COM know better?!?

Date of experience: April 18, 2020
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Singapore
1 review
32 helpful votes
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Please do not buy from wish, I had 6 fraudulent charges on my credit card from wish! And the item was ship to weird Russia addresses that do not even exist! How did the seller even manage to ship the item out?! Scammers! One of the order was the best, it was marked delivered to Russia' in a day! From China!

Date of experience: April 17, 2020
Wish C. Wish Rep
over a year old

Hi Germaine, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.