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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Maria S.
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Wish is a lying, deceiving, poor excuse for online shopping. Please so yourself a favor and never order anything from this garbage site.

Date of experience: April 30, 2020
Wish C. Wish Rep
over a year old

We're here to help, Maria! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Singapore
1 review
0 helpful votes
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Refund problem
April 30, 2020

1month already I didn't receive refund... Poor agent service... No one solve my problem... Please all user dont use this app... Very noob app.

+8
Date of experience: April 30, 2020
Wish C. Wish Rep
over a year old

Hi Ling, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
9 helpful votes
Follow Roger W.
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Their a Chinese company from China which effected the world with the Corona Virus do want to keep supporting china. I don't
They post false reviews fast shipping I ordered face masks April 15 I found out they won't here till June 24 74 days. Tired to cancel the order they said I can't becauce it already been shipped. Total scam. Stay away.

Date of experience: April 29, 2020
Wish C. Wish Rep
over a year old

Hi Roger. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
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Nail glue
April 29, 2020

Brought glue for acrylic nails, my god do not buy. Dangerous stuff. More like lethel super glue. I put a small drop on a piece of cloth it gave off a little bit smoke, and burnt through to leave a hole. Disgusting never using site ever again. I had to throw it in bin. So didt think to keep it. To show pics. I wouldt waste my time putting review on. If it wast true.

Date of experience: April 29, 2020
Wish C. Wish Rep
over a year old

Hi Jay. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Pennsylvania
1 review
1 helpful vote
Follow Ryan S.
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Horrible
April 29, 2020

All the stuff they have is Chinese knockoff bull$#*! and you pay over 10$ for shipping and have to wait months to get your product. Now there are some good items if you know what your looking for as long as you don't mind waiting. They are suppose to refund your shipping if you don't get it in there window but lately they just extend it months and give you nothing. I'm very disappointed in there service

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

Hi Ryan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
4 helpful votes
Follow Jen D.
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SCAM!
April 28, 2020

First time on Wish and I was trying to order super cheap stuff priced at $2 each! Well, I don't know what happened but I was charged $154 Canadian on my credit card and it looks like I am getting boots for $42 and a sweater for $19 and bathing suit cover up for 23! Plus shipping! WTH! I never agreed to that! NEVER AGAIN. Stay away from Wish and their deceptive selling!

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

Hi Jen, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Alabama
2 reviews
1 helpful vote
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No record of my order
April 28, 2020

I ordered over priced mask. That after order was placed delivery date was 90 days. The money was taken out of my bank immediately. I called customer service but they had no record of order funny they got there money. Didn't seem to care guess i got scammed.

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

Hi Curtis. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Arizona
1 review
1 helpful vote
Follow Poli N.
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They use a bot to communicate and if the item has been shipped they won't cancel the order. Don't buy from them. There is no customer service since it is all automated. Nearly a month and not yet received. From their tracker it looks like it went back to the original destination. I WISH I hadn't purchased from them.

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

Hi Poli. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow T Q.
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I have vey bad experience when it comes to resolve issue on items which would be a bit expensive,
Very disappointed and waited so long and gave up just waisted my time and my money.

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
1 helpful vote
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Takes forever
April 28, 2020

Ordered with a good arrival date. Then it changed to weeks later. Deceptive. Do not order from here.

Date of experience: April 28, 2020
Wish C. Wish Rep
over a year old

We're here to help, there! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Germany
1 review
1 helpful vote
Follow Lisa E.
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SCAM ALERT
April 28, 2020

Prices advertised double once you try to place an order. Or, they charge your card, hold your money for a day or two, then say SORRY that promotional price is no longer available. Don't waste your time.

Date of experience: April 27, 2020
Wish C. Wish Rep
over a year old

Hi Lisa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Oregon
2 reviews
2 helpful votes
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Buyer Beware!
April 27, 2020

Old Saying... You get what you pay for! Right! Products are long in delivery, some haven't come at all. Not always as pictured, difficult to post a review on their website (wonder why!). Some earrings come without backings; backings I ordered separately wouldn't work, (holes too tiny). Many items poor quality. They offer daily specials at ridiculously tempting low prices, but not once, have any of them really been available. (They say, instead, we can return your money or credit your account.) I've finally had it, will never again buy anything from them. Reading other reviews, its worse than I thought. As I said, Buyer Beware!

Date of experience: April 27, 2020
Wish C. Wish Rep
over a year old

Hi Stephanie. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Utah
1 review
2 helpful votes
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Impossible Returns
April 27, 2020

I ordered one pair of shoes and was shipped and charged for 3. I tried to get in touch with them on their website and it would NOT connect. I emailed them several times. First, I had to send photos, then I had to give a better description, then they told me that it had to be returned through the website that doesn't connect. Oh, and by the way, my time was up and it couldn't be returned. Total scam and hard to work with. Photos of things are good but items are cheap and cheesy! If it sounds too good to be true, it is!

Date of experience: April 27, 2020
Wish C. Wish Rep
over a year old

Hi Marlynne. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Singapore
1 review
0 helpful votes
Follow TAN E.
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I saw on Wish.com that 50 pcs of surgical face masks cost $5, good deal right, especially in the current situation, So naturally I placed an order (Luckily I only place 1 order). I placed my order somewhere in Feb 2020, till now I have yet to receive my item. But guess what, when I go back to check my order, I clicked back the item that I ordered, the posting immediately change 1 pc of surgical mask instead,, Lucky for me, I took a screenshot of MY ORDER and sent it to their Customer support but to date, they only "manage" to investigate and tell me that my order was for 1 pc. HELLO... DID YOU NOT SEE THE SCREENSHOT I SENT?! To make things easier for you, I even circled the original posting so that you no need to search for the information. I ask for refund but NO NEWS as usual

I also ordered a mobile phone supposed to arrived on 27 Apr (ordered in Feb as well), waited for almost 2 months. When the item did not arrived as per scheduled, the customer support can only gave me standard replies asking me to wait till 10 Jun. Even if I want to ask for refund, THEY TOTALLY IGNORED ME!

WISH.com is becoming from BAD TO WORST! It is really disgusting the way they do business now. I used to frequently buy things via WISH.com but NOT ANYMORE,,

Date of experience: April 27, 2020
Wish C. Wish Rep
over a year old

Hi Tan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Virginia
1 review
0 helpful votes
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Scam!
April 26, 2020

They delete your order history once it goes past it's delivery date. Customer service might as well be nonexistent.

Date of experience: April 26, 2020
Wish C. Wish Rep
over a year old

We're here to help, Josh! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Switzerland
1 review
1 helpful vote
Follow Oliver M.
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On website it says 3 days delivery. In confirmation email after ordder it says 8-10 days delivery. In fact it is more than 60 days delivery. Very bad experience. Not recommended unless you can wait for a few months for your articles

Date of experience: April 26, 2020
Wish C. Wish Rep
over a year old

Hi Oliver, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow A H.
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Beware of Wish
April 26, 2020

Did not gave the right thing, and don't want to pay return, so if its cost me the return i don't wanna loose more money because i don't trust them any more

Date of experience: April 26, 2020
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
6 helpful votes
Follow Mark G.
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I place an order for some 'Spring Fuel clips' for a car; Quantity x 1, Price stated £1.92 and a delivery of charge of £1.20. Didn't think anything more of it and awaited delivery to a collection point. I received the notification to collect and price confirmed; Quantity still 1, Price paid £36.22, Delivery charge £32.94 a total cost of £67.35!

The worst of it is even though I have a copy of the order which confirms everything I have stated here, Wish.com still argue that they 'have the right to change the price at any time' - they actually wrote that down in an email to me! Amazing that and I wonder how that gets around the 'Sale Of Goods Act'. Then they tried a new approach and said I ordered 9, I didn't; the order page says 'Quantity 1'. Even if I did order 9 (which I didn't), that is 9 x £1.92 = £17.20. The delivery cost increase, I am sure they will try and justify that one.

You can't just change the price of items as and when you want otherwise society would breakdown. Imagine all companies saying they can change the price whenever they feel like it. It would make a fantastic business model, advertise a car, sell and take the money and then when they come to collect add £20k onto the order - can't wait, I'll be rich in no time.

Date of experience: April 26, 2020
Wish C. Wish Rep
over a year old

Hi Mark. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

RU
1 review
0 helpful votes
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Scam behavior
April 26, 2020

Waited for my order since feb 3rd. Termed delivery time has been busted more than a week ago. Tracking shows my parcel remains unshipped (still in China). Wish refuses to refund the whole amount. $#*!suckers

Date of experience: April 26, 2020
Wish C. Wish Rep
over a year old

Hi Maxim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
23 helpful votes
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Hi I used wish and my item arrived all good 4 months later the card I used got hacked by wish, on the weekend at about midnight 17 wish transactions went through random amounts climbing each time they got $856 dollars from me luckily I got it quick and cancelled my card. Now weird parcels are arriving from wish clothing no tags, no letters random stuff. I think they have stolen my identity. They attempted to hack my account by putting PayPal amounts of $0 a few days before and even tried to take $250 out under a paypal transaction

Date of experience: April 25, 2020
Wish C. Wish Rep
over a year old

We're here to help, July! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.