WishReviews 8,278

I have ordered 4 items on WISH and never received one - these were regular priced items that were supposed to arrive, not "limited supply." The first was a tablet, which they said was out of stock from the store but they were looking for it from another store. It was ordered on April 11 and supposed to arrive April 25. They are supposedly still looking for it. The second was another, higher priced tablet, which they claim was sent to the wrong address and refunded, but I have doubts that what arrived in Hershey, PA instead of Valley City, ND was really a tablet; it could have been an empty box sent to get a tracking number from USPS. They refunded it without asking if I would accept a refund (I would have chosen another tablet), and they still have this item for sale at higher prices than I paid. I also ordered My COVID face mask and a string of solar lights, but would be very surprised indeed if I ever receive either one.

They never deliver merchandise. No telephone to contact. They do not respond to email, and their chat is a robot set up to respond to FAQ. Promised an item by April 23, then May 1st, then May 2nd, now June 21st. The tracking numbers do not work and only show that the merchandise is still at warehouse in China. When I asked for my money back, they responded with denied, item already shipped. It was not. Went back the second day and suddenly my email account name and password are not good.

Do Not and I repeat, DO NOT purchase anything from this scam site out of Asia. They still your money. I have lost so much money on this site and they say they are refunding me and never do. When you try to reach "customer support" it's just an automated service that throws out generic answers to your concerns. I finally withdrew my account when I repeatedly reached out to let them know that some of my items weren't delivered. Generic response after a generic response. I got fed up and demanded someone call me. Of course, they couldn't because they are a scam. They don't have any real, human customer support. They kept telling me that my iten was delivered and I kept responding that it hadn't been delivered. Two of the items, I did the "pay half, pay later" and told them I wanted a refund for the first half and by aby means, do not charge my card for the other half when it's due. I deleted ny CC info off the account but had a feeling that wouldn't be enough, I was sure they had it recorded. So I cancelled the card I was using on the site. It'a good thing because sure enough, they still tried to charge my card on that date. Not only have I lost money from this site on fake delivered merchandise but they tried to get even more.

Honestly I would give them a zero or even negative stars if that were an option. I placed an order on March 8,2020, and still have not received it. After ordering the item my estimated shipping window was April 5 - April 29. Still ridiculous, but I thought maybe COVID-19 was impacting their shipments. With that being said after not receiving my package my April 29th I sent an email to customer service. I received a very basic message back stating that I was still in the shipping window (which I wasn't) and that I should be receiving it by May 6th. Yesterday, on May 7th I still had not received my package and sent another email. Once again I received an email back stating that I was still in the shipping window. After that I got pretty heated because 1. I believe I am talking to a bot and their customer service is made up and 2. I am far from the shipping window. It should not take 2 months to receive a package. I asked for a refund, and they will not give me one. WISH IS A SCAM! DO NOT WASTE YOUR MONEY OR TIME!

I placed an order more than a month ago and did not receive any updates from them. When I tried to check the order status, I could not see any orders placed. When I messaged customer service (*******), they responded saying that my payment was not processed as my identity has to be verified after I send a photo ID. This is never a practice with any online purchase and I do not see why Wish requires photo verification. I checked my credit card statement and I was charged for my order. I messaged customer support once again, attaching a screenshot of my credit card billing and lo and behold, I have not heard from them. This is all too shady and I have been charged 120 dollars for nothing.

We ordered a wood puzzle kit. They shipped the wrong one. Arrived weeks late. When I protested, the insisted I keep sending more and more photos. I had to send three shipments. 15 photos later, the denied all responsibility. I sent a screen save showing the misleading confirmation. They ignored it. Finally, they offered a refund, provided I ship the item back, which would more than the value of the item. Rather than do the right thing on a $23 purchase, they cheated a trusting customer. THE LESSON: DO NOT BUY FROM WAVES!

I realize that it takes longer for everything now a days, but wish is crappy all around. Things that I ordered are going to take 2 or 3 months to get to me and they're coming from china and I wouldn't have ordered the items if I knew that at the start. Don't buy from them.

I've ordered from some other places and they truthfully tell you that they don't have the items in stock give you good info on turnaround time and get it too you as quick as possible.