WishReviews 8,278

They stole my money and no way to recover it
I ordered 4 things from Wish. Three did arrive. The smallest and least expensive by far. The larger and very expensive item showed as shipped the returned to their warehouse. Now they will not refund my money, siting it shipped and keep extending the wait time. Their automated Customer Service is on no help so basically they have stolen my money. DO not make the same mistake I made. Please do not deal with this rip off company under any circumstances. If you read this and do then you deserve what you get.

Mar 27,2020
Returned from EPC warehouse
China
Mar 27,2020
Arrive at EPC warehouse
China
Mar 26,2020
Delivered to EPC warehouse, CHN
China
Mar 26,2020
From the beginning of the sorting center, Yiwu, CHN
China

I ordered two outdoor bar stools from wish.com. It emailed me claimed that the products were delivered. I never received them. I live in California, its tracking info showed they were delivered to Wisconsin. Despite repeated email exchanges, it simply insisted that the products were delivered even after i showed the order confirmation from them which clearly showed my California address. It wanted me to contact the carrier by myself to have the products re-routed. Unlike most of other online orders i had, the carrier never appeared in the process. The tracking info and delivery message were all generated by wish.com. It simply collected the money and fabricated shipping and delivery information. I then found out that the company has an F rating at BBB site, other buyers had the same complaints like mine. Don't understand why the government allows such an operation to exist.

I used to love this app. I always received my items and the few times I didn't, I was instantly refunded. If I received something that wasn't great, I also got my money back AND keep the item! But now I haven't been receiving anything. It really makes me sad to say that I am not going to be using them unless they figure out their shipping problems. It's not cus of Covid either. Deliveries were fine until about a week and a half ago.

WISH claims I received an order that was never delivered. After 2 weeks they asked me to look around my surroundings to see if it was left. We are in a pandemic and everyone is home and I have a deadbolt lock on my gate. UPS notifies me when I'm expecting a delivery and again after it's delivered. I never got any notification from UPS either way. WISH is uncooperative and it appears me not getting my package is not their concern just my loss. Terrible customer service and you can't talk to anyone.

I would not order. I have ordered from them never rec the items I ordered and csn not get anyone to contact me about it abd therefor they dtill kerp my money.
Contacted BBB and looking to grt my money bavk plus interest on the money since they kept it sbd are getting interest on it shike it its in their bank.
Having been trying to contactbor get someone yo contact me back the pastb2 weeks at least i havr as much chance of labding on the mokn than get a response back from Wish.
Com to think of it, its a great name for their company because you have to wish thatbyou actually get your items. I would putba photo but kind of hardvwhen you recieve nothing.

The customer support is a bad joke. My item ($35) shows delivered since April 14th and when I look for support it has only an electronic support with generic responses (worse than siri) saying that I need to wait a little more since it can be stuck in customs. If don't receive it in some days to contact them again... but contact whom if this is the same electronic response... they just don't have any human support.
It is a paradise of scams.

I bought a motorized walking treadmill for $327 from Wish. They sent it through UPS and claimed it was left at my garage. I was home that day, when I received the delivery alert, I went outside to look for the package, but it was nowhere in sight. I live in a cul de sac, I have never lost a package before. So when I looked at the delivery details, the package was 4.1lb, highly suspicious. How is it possible a piece of equipment like that weight 4.1lb? I contacted Wish for about 7 times and escalated to their official complaint portal, then they told me to go back to the Order page to talk to the Customer Services there. If the package was lost, all I wanted is to file a Lost Claim through UPS, but UPS needs the sender info, which I requested and explained numerous times to their CS, but all I have received so far is they can't process refund because the package was delivered. Wish is not willing to help any further and ignored my complaint as this product is highly suspicious as scam. I used to buy smaller products from Wish, but after this experience, it shows they really do not care about customer complaints. I would never buy from them again. If you are considering buying anything from them, buyers beware.

First time order from this site totally a "BAD EXPERIENCE". Bought a 4ply 50pcs mask in early Feb and was provided a ship date in late Mar. Since then they keep postpone the shipment date. When write to enquire reply was shipment close to delivery not able to refund. Processing date again change to Apr then to May. Ok fine I wait. But today is already coming to mid May I recheck status it indicate item you ordered is out of stock. Would you like a similar, "UPGRADED" item at no additional cost? Ok fine I accept that too. When I ask to choose from the list of items given. Either indicate routed not allow or expect to chose something at lower end. How could this possibly call a upgrade. It cheating. Why indicate a processing date when you cannot even ship. Why give a upgrade when you cannot even match the item I buy. I know the item it cheap but that doesn't mean you can scam buyer $$$ like that. Total disappointment.

I purchased an item from Wish which worked on day one, but not on day 2. I wanted to ask them a simple question of whether I could return without original packaging, as I'd thrown it away when the item was working at the start.

Impossible first to find an easy place to ask the question. They have a bot which only gives you certain options, but not to actually ask a question. Their email, which I eventually got hold of, kept going back and forth (once a day) without answering my question, until they eventually told me to go back to the bot.

Infuriating. I'm not someone who gets easily agitated, but when questions as simple as this don't get replied to, and you get sent on a wild goose chase, it gets incredibly frustrating.