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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
Follow Antonia S.
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I placed an order on 16 th of November. The irems started to come after 2 months. Some came after 4 months, one item never came. I tried to contact them but there is no e0mail, only automatic support that can never answer your question. I am writing this review on May, 18th, 2020. See the stupid answer I get when trying to review this item!

Date of experience: May 18, 2020
Wish C. Wish Rep
over a year old

We're here to help, Antonia! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Mexico
1 review
0 helpful votes
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Pedí dos cosas en enero y según llegaban en marzo y nunca llegaron y me lleve una gran desilucion necesito una devolución

Date of experience: May 18, 2020
Georgia
1 review
1 helpful vote
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Never even got to the purchase option. The item I was looking for was priced at $5 and some change. By the time shipping and taxes added to made the price closer to $10. Too many negative comments about this company. Go to someone you trust.

Date of experience: May 17, 2020
Wish C. Wish Rep
over a year old

Hi Larry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Washington
1 review
0 helpful votes
Follow Dj S.
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The delivery date when I shopped says in less than a week but once I ordered, it is showing me more than 2 months. I don't even get any update on some of my orders. I wanted to talk to customer care but they don't provide a clear contact address. It is a disaster but I will still wait fir my items to arrive and update you guys with a final review.

Date of experience: May 17, 2020
Wish C. Wish Rep
over a year old

Hi Dj. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Kelly H.
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This is the worst business I've ever had to deal with. I ordered over $600 worth of items one item alone being $500 and they took my money and made me wait two to three weeks before they informed me that the item that they took my money for was out of stock. They refunded my money, thank God, but there is no live person that you can talk to, you have to talk to an automated machine through text. Is the absolute worst and an absolute scam. Is stay away! Stick with the original, Amazon!

Date of experience: May 17, 2020
Wish C. Wish Rep
over a year old

Hi Kelly. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
0 helpful votes
Follow Michael B.
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My three products were suppose to turn up 12th april but didnt then the date changed to 29th april and didnt turn up, then the date changed again to the 24th may and guess what, didnt show up, now its saying 30th may. All i keep getting are emails saying im still in the delivery window so cannot have a refund. Fourth delivery window and will lilely keep changing while they keep my money. No way to speak to anyone apart from automated emails. Will never use this company again.

Date of experience: May 17, 2020
Wish C. Wish Rep
over a year old

We're here to help, Michael! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
0 helpful votes
Follow Silva C.
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Respeito nenhum!
May 17, 2020

Fiz um pedido de um produto que ia chegar no dia 15 e agora passou para o dia 30 de maio. Falta de respeito

Date of experience: May 16, 2020
Wish C. Wish Rep
over a year old

Hi Silva, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

North Carolina
1 review
0 helpful votes
Follow SERGEY N.
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Just Robbdt Me
May 16, 2020

Item never received, refuses refund money, advertising lies. Wish is worst on the market. DO NOT USE WISH!

Date of experience: May 16, 2020
Wish C. Wish Rep
over a year old

Hi Sergey. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
4 reviews
2 helpful votes
Follow Hollie R.
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I have ordered so many things from wish I have not received, I am not a happy customer!
However the Jewelry (free - pay shipping) is made of high quality delivered in decent time, and most of it is from China.
The rest I have nothing good to say about. It's absolutely a horrible company to deal with!
Been waiting 3 months for my deliveries & still not received the items I paid for and I ordered them the first of march.
No help from customer services!
Might as well have given a few thousand to a good charity!
I would have felt better about it...

Date of experience: May 16, 2020
Wish C. Wish Rep
over a year old

Hi Hollie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Singapore
1 review
2 helpful votes
Follow Monika Y.
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On 05th March I purchased masks 100 pcs from wish. Price $22 plus the delivery fee of $13 but never arrive till today. I contacted the support service but the system said I need to wait till 20th of May. On 16th of May I cancelled the deal but the system said "the unfortunately, the refund window for this item closed on 15 May 2020". Wish is just a scam company. I regretted buying from Wish

Date of experience: May 16, 2020
Wish C. Wish Rep
over a year old

Hi Monika. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow Fred D.
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They were promising quick deliveries "15"ish days even with the covid situation. The date arrived, then changed. I waited. The new date arrived... Then changed again. I asked for a refund and the website does not let me ask or talk to a human.

I have to go on twitter... They tell me to wait until May 14 to be eligible... I ask on the 15th... Now they tell me to wait until May 26.

At this point, it is a scam. More than happy to wait more, but not to be led around and lied to

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

We're here to help, Fred! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Australia
1 review
1 helpful vote
Follow john s.
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SCAMMERS
May 16, 2020

Multiple thefts from my credit card using my Wish account. Wish "customer service" just gives me the run around and pretends not to understand what I am complaining about even after I have listed all the fraudulent transactions.
They are a bunch of scamming thieves.

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
1 review
0 helpful votes
Follow Kavii K.
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My account was hacked and some one order with my wish money to their address. When I called going auto voice or auto chat bot. Sent email but They are not cared about it. Very worst site.

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

Hi Kavii. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Hani B.
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Scame
May 15, 2020

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Hani Bakhoum
US
For companies
Review of Wish
Hani Bakhoum
1 review
1 star: Bad
Just now
Wish. Com seems to be a scame
Wish. Com seems to be a scame, I ordered 5 things 2 month ago and I paid for it. 2 month later i received non of it, when I tried to reach customer service it seemed like mo one cared, even when they refund me for 1 item out of the 5 that I ordered they refunded partially refund did not have the desansy to refund my whole amount after waiting for 2 month o did not receive my items or my money. I will keep writing bad reviews about them.

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Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

Hi Hani. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
5 helpful votes
Follow Thae W.
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Ordered not arrived over a month, Wish support is not helpful, cannot withdraw my money neither, UNHAPPY at all.

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

Hi Thae. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Virginia
1 review
0 helpful votes
Follow Bebo R.
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Horrible shipping times. They constantly change the date in the app now too so I cannot even mark item as not arriving.

Date of experience: May 15, 2020
Wish C. Wish Rep
over a year old

We're here to help, Bebo! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Connecticut
1 review
19 helpful votes
Follow Julie D.
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Terrible Company
May 15, 2020

The shipping with this company is just plain awful. I never received a product that I ordered and have tried e-mailing them with no response since you can't call them right now. It is VERY frustrating when you can not talk to a person!. I have many orders that I put in weeks and weeks ago. I'm done with this company after these orders hopefully get here. In the meantime, I better get refunded for an item that never got delivered. Just terrible!

Date of experience: May 14, 2020
Wish C. Wish Rep
over a year old

Hi Julie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Guillermo G.
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Not happy
May 14, 2020

I ordered a Bose bluetooth head phones, first when I see it says £16 when I clicked to buy says £22 and when I finally clicked to slide to final pay says £32 total, £10 delivery, that is double the price that I have been told, anyway I still bought them, the parcel arrived 5 days later and the driver lefted the parcel outside my door never even ring the bell to let me know, after I opened it was a long ladys hair atached to the headphones, It was disgusting, and it looks fake, I will never ever order again from here, I am not happy with this company.

Date of experience: May 14, 2020
Wish C. Wish Rep
over a year old

Hi Guillermo. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Virginia
1 review
0 helpful votes
Follow Michael H.
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Prices changed between me adding the item to my cart and checking out. Shipping costs are high. Customer service is extremely lacking. I have been trying to get a refund for an order cancelled 2 minutes after it was placed because the prices changed. They continued to process the order and shipped the item several days after placing and then immediately canceling the order.

Date of experience: May 14, 2020
Wish C. Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

GB
1 review
1 helpful vote
Follow Lorna W.
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$#*!ty company
May 14, 2020

Ordered nearly a month ago. Recieved one item out of 5. Postage paid on each individual item. Then had the nerve to charge for customs for over £11. Cheap imported crap from China. If I'd known it was a Chinese company wouldn't of bothered as boycott that horrible country and have done for years due to animal rights and lack of humanity

Date of experience: May 14, 2020
Wish C. Wish Rep
over a year old

Hi Lorna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!