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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Sally W.
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WISH is a SCAM!
May 23, 2020

They illegally use your credit card to make other purchases for you without your consent. NEVER use this company and if you have, keep an eye on your credit card charges! Don't bother contacting Wish. They don't even have a phone number. Report it to your credit card company. THESE PEOPLE ARE THIEVES!

Date of experience: May 23, 2020
Wish C. Wish Rep
over a year old

Hi Sally. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

New Jersey
2 reviews
0 helpful votes
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Horrible
May 23, 2020

No compren por esta página porque esa gente tardan más de 3 meses en enviarte la compra y no se puede cancelar al menos que pagues por paypal y hables para que puedan cancelar pero es horrible esa página de Wish

Date of experience: May 23, 2020
Wish C. Wish Rep
over a year old

We're here to help, Alex! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Illinois
1 review
0 helpful votes
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Bad company
May 23, 2020

Horrible place to do business with. Product ordered early May. Still not received May 22. If I could give zero stars I would

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Ohio
1 review
1 helpful vote
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$#*! wish!
May 23, 2020

I've been waiting 3 weeks for an item. If I would have known before ordering it would be that long I wouldn't have ordered. When I ordered it said 5 days for shipping. After that it finally gave me a time frame for delivery. 3 weeks! But after supposedly being shipped no refunds! $#*! you wish!

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
Follow Gene D.
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This is the third time I have used wish and the second time I have been scammed. The first time i purchased a fishing pole and it did come and it was exactly as described. So I thought wow this is great, I can get some good items at a great price. That is called the lure. They give you one good deal and then lure you in to rape your wallet. I have ordered and paid for two more items, a projector and a knife and neither of them have arrived. They provided fake tracking numbers so that Paypal will not refund me the money. But even the tracking number and the phone number for the delivery company are fake. Don't waste you time or money on this website. For every good deal, there are 30 rip offs. This last order they said it was delivered from Hong Kong to Cincinnati Ohio in 2 DAYS! The tracking number says that I ordered it on April 29,2020 and it was delivered to Cincinnati Ohio on May 1,2020 and and then on the next day May 2,2020 it was delivered to my home in Charlotte North Carolina. That is impossible, not only because no delivery service can cirumvent U.S. Customs and get that package into the country in 1 day, but I dont live in Charlotte North Carolina where it says the package was delivered. I live in Tampa Florida and that is where the package was supposed to be delivered to, not Charlotte N. C. So how can they say it was delivered if it never reached my address? Look at the photo below and see for yourself. Scam Scam Scam. And dont think for a second that Wish.com is not in on it. They know exactly what is going on and they are getting a cut from the scammers.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi Gene. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

West Virginia
1 review
1 helpful vote
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Not worth the wait
May 22, 2020

Do NOT order from wish. It's been almost 3 months & all my stuff still isn't here. & they keep pushing back the date that's it's supposed to get here. I got 1 item last week and it was broke. & they take forever to email back.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
Follow William A.
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Paid for 7 items and was then advised that delivery times would range from 1 to 8 weeks. I've now received 2 items of poor quality and cannot make any contact with customer service. A total turn-off. STEER CLEAR.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Georgia
1 review
0 helpful votes
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First they canceled an order, then emailed me saying item was delivered (it was not), then got these PLASTIC $1100 headphones that are a piece of crap and you can only type messages.
BEWARE OF THIS CON ARTIST COMPANY.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

We're here to help, Robert! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Michigan
1 review
0 helpful votes
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The gamble
May 22, 2020

You get what you pay for most of the stuff they sell is junk. About 10% chance of not getting anything. About 30% chance of getting something different then what you ordered

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi Gerard, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Branded ClothIng is fake and poor quality. Also comes up very small. I ordered. Puma jacket and an Ellesse jacket. Both poor quality

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi Eddie. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
2 reviews
5 helpful votes
Follow Alyssa D.
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I am relativity new to wish but what I experienced was not good. I tried it in the very begging of April and I have only received one item which was a key chain that broke in 2 days. For the rest of my orders their arrival date keeps getting pushed back and when I tried to contact customer service it was a computer generated response that said I can talk to a real person if I paid one dollar! My are my concerns being charged? I shouldn't have to pay for help. Overall not happy.

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Alyssa. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Colorado
3 reviews
10 helpful votes
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Mask scams
May 21, 2020

I have ordered masks 4 times from WISH.com. My first order of 40 masks was perfect. It met expectations and I was so pleased I ordered 3 more times. I had a long history of pretty good experiences and rated Wish as almost as good as Amazon. My last three mask orders were disasters. I have been waiting for an April 3rd order that never came. Another order for 100 masks showed a picture of masks abd gave a description of masks. After over a month, I received a pack of mask filters. The picture on my order on their site was changed to show filters, not masks. The fabric masks I ordered came. They are very thin. I will need to sew a filter pocket in them. At least I can find a use for this bag of filters. I am going to make my own masks, Meanwhile, I had promised to give masks to family and friends who did not have them. I hate to judge WISH by a few bad vendors, but this is too much.

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Carolyn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Mexico
1 review
0 helpful votes
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QUE BARBAROS tengo 4meses de estar esperando mi articulo y jamas llego.
Ahora resulta que ni la guía aparece y ni siquiera contestan los mensajes.
A ver ahora. Como voy a recuperar mi dinero. Aunque no es mucho. Y lo bueno que no seguí en cargando mas artículos porque se ve que es una empresa irresponsable...

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

We're here to help, Auro! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

South Africa
1 review
0 helpful votes
Follow Magwayi K.
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My orders never delivered &i was blocked from claiming back my money, my order history &customer support not operating so i am unable to claim my money, I emailed them with the proof of purchase but they failed to assist me

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Magwayi, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
1 helpful vote
Follow MIGUEL F.
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I did buy on occasion lured by the attractive photos and super low prices. However, soon I learned the truth of an old saying: "cheapness cost a lot more at the end". I traded quality, delivery, and the feeling of being robbed for low prices of merchandise that never arrives. Right now, I've been waiting for over TWO MONTHS for gloves and masks to deal with this pandemic and still nothing! Of course, they give you a tracking number that doesn't work in USPS (bogus?). I've been asking for my money back (as they claim they do) to no avail. They keep postponing the delivery date and ask you to wait a little bit more. Ex: original del. Date: Before May 1st, then it was the 12th and now up to June 13th. I wonder what the chinese version of Santa Claus is, for me to write to him/her and ask for my ordered merchandise or my money back.

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Miguel. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
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Not so good rating
May 22, 2020

I mean yes, i like wish i do enjoy their items, but what i don't like is this. I don't like that the items i purchase is cheap but when it comes to when i add them to the cart, they become expensive. I don't like that i have to pay tons of money for shipping, it honestly made me stop shopping there. Its honestly disappointing because some of the items their i can't find anywhere else, and you would think that since this pandemic took away everything from us seniors, and damaged a lot of lives that they would have free shipping, but their not so. All the other stores i love to shop at are giving away free things, they have free shipping, and are having many sales. I rest my case not saying that this comment is going to change anything but at least i got this off of my chest, Thank you..

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Debra. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Louisiana
1 review
0 helpful votes
Follow Silton F.
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Ordered Leupold VX3i scope. Saw fraud alert by Leupold and called in serial #. They said it is a fake from China. Same serial # reported multiple times

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

We're here to help, Silton! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

GB
1 review
0 helpful votes
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Not good
May 21, 2020

I have about 20 items on order 2 turn up on time 5 were late and 15 have not turned up yet and thay are over 20 days late on the delivery time wish

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Raymond, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Washington
1 review
5 helpful votes
Follow Audra B.
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I ordered insoles. They never came. I waited a while because things were taking MONTHS to get to me. When I realized the insoles were never coming, I tried to get a refund. Wish wants you to use their "customer service" bot, which told me I was too late for a refund. So, you have to wait months for stuff to come, and when it doesn't, you're screwed. Then I emailed them. That was like banging my head on the wall. Waste of money. Waste of time. Waste of energy. Stay away.

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Audra. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Texas
1 review
1 helpful vote
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I ordered 1/4" elastic in both black and white because I was making cloth face masks and needed it for the ear loops. All of the local stores were completely out of elastic of any kind. I placed my order on 4/16 and the Wish site said it would arrive on 4/23 which, I thought, was a very speedy turn-around time. This was my first time dealing with this site and I should have done a little research on them before placing the order. As the expected date came and went, I checked the app for updates only to find that they kept revising the expected delivery time. In addition, communication with them is almost non-existent. It is comprised of a series of contrived responses such as ""Since your order has already shipped ad you're still within the estimated delivery window, I'm unable to offer a refund at this time." They recently posted the expected delivery time as June 1,2020. My original delivery date was 4/23! I already received an order of 1/4" elastic from another source and I don't need it anymore. I contacted my credit card to dispute the charge. Stay away from this site. They do not conduct their business in good faith.

Date of experience: May 21, 2020
Wish C. Wish Rep
over a year old

Hi Sue. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.