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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Audrey B.
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Delivery Dates
June 2, 2020

My Order of a thermometer was alledgedly dispatched May 4.The delivery date given as May 17 subsequently changed to June 1 now aain changed to June 17. Wont use this company again.

Date of experience: June 2, 2020
Wish C. — Wish Rep
over a year old

Hi Audrey. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

India
1 review
0 helpful votes
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Never experienced such a f**king irresponsible and customer befooling online shopping site ever. They just make fool of customers. Be aware and never ever do the mistake to order something from wish. Actually my rating should be zero but as there is no option for zero i had to give 1. Hate the website and its team

Date of experience: June 1, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Jayati! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Georgia
1 review
0 helpful votes
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Wish scam
June 1, 2020

I received a email thanking me for my wish order. I DID NOT ORDER ANYTHING FROM WISH! I sent several emails to them stating this. It is scary that they can just take money from my account. I have ordered from them in the past, well over a year ago maybe more. I immediately went into the app ( I had actually deleted it) and removed my bank information. I finally got a response that I had been given a refund. I kept looking for it in my bank account. Well I wasn't given a refund only wish credit. I thought well people if you are going to do me that way I am going to use the credit. So I ordered enough to use my credit. I have been waiting for my order to arrive. The day has passed so I went to the app and looked it up. Now the arrival date has been changed for another month! One item has just now been shipped. I doubt I will EVER get these products! They are a scam! Blatant liers! I absolutely do not trust this site. Do not order from them. Do not give them your bank information! I earn you now!

Date of experience: June 1, 2020
Wish C. — Wish Rep
over a year old

Hi Jena, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Germany
1 review
0 helpful votes
Follow Jeff E.
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Placed a dozen orders as I am a trusting person. 1 delivered after 2 months and no refund or info on the balance of my orders.

Sadly I was a fool please avoid

Date of experience: June 1, 2020
Wish C. — Wish Rep
over a year old

Hi Jeff. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Tennessee
1 review
0 helpful votes
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Where are my items
June 1, 2020

I ordered various items on wish on 4/21/20 and as of today 6/1/20 haven't recieved any of them yet. When I tracked them the items location hasn't been updated since 5/6/20! This is just plain BS! At least update each week where these item are... Ordered before and hasn't taken near this long! 40 days is just too long. I can understand 21 but 40? I won't order from wish ever again! I paid for those items same day I ordered should have them by now! Wish is a rip-off

Date of experience: June 1, 2020
Wish C. — Wish Rep
over a year old

Hi Bennie. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
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Mislead consumers
June 1, 2020

Lie about prices. Lie about delivery dates. Items stuck at borders for months. Quality not always so good. Sizes are always off and very disappointed

Date of experience: June 1, 2020
Wish C. — Wish Rep
over a year old

Hi Laura. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

California
1 review
0 helpful votes
Follow Raja M.
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Ordered 4 items at different times. It is now more than 45 days since the first order. Nothing has arrived.
The items are inexpensive, but shipping is a rip off.
There is no customer service, except a computer bot that is stupid and just repeats that you'll get your item since it has been shipped.
And I cannot cancel the order... There is no provision to do so... So it is a mess!

Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Raja! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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They will not reset my password they gave me an email to contact their department I sent email this is over a month ago no response to reset my password

Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

California
2 reviews
1 helpful vote
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Terrible
June 1, 2020

Terrible. They took my money and never sent me the sunglasses. A complete scam. Never buy from them.

Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

Hi James. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Israel
1 review
0 helpful votes
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Crime site beware!
May 31, 2020

When you buy something you accept to get it
But with wish i had to pay 100 dollar tent and when i got the delivery nomber i went to the post office and they said there is no such thing
More than a month I've been trying to get refund but in the end no one answered
Shame and crime

+3
Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

Hi Menachem. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Alabama
1 review
0 helpful votes
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Wish was offering free items. After I finished claiming the item it seems the total amount for shipping was more if I had paid for the item. I immediately canceled the order was told that my credit card would be refunded within 14 days. Next morning checking my e mail message from wish said your items has been shipped. After chatting with someone I was told no refund items was shipped already it had not been 24 hours that I was told the order was canceled. Beware of this company

Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

Hi Sherrill. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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I placed an order on 29th April 2020, yet still have not received any item, every time i check the proposed delivery date it keeps on being extended by weeks
Very poor customer services

Date of experience: May 31, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Kevin! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
0 helpful votes
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Rip-off
May 31, 2020

4 months ago I ordered Seresto dog and cat flea collars. When they finally arrived they had a horrific odor. Real Seresto collars do not have a bad odor. The collars did not have the authentic Bayer emblem either. They were fakes. I sent an email to Wish with photos. They promised to investigate. They didn't do anything. I sent a second and third email. No response or refund. They kept my money and sent me counterfeit collars. I don't know about other products but they ripped me off on the flea collars and I will never order from them again. Beware!

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Nancy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
Follow Cal R.
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4 months and no items. The "arrival date" always seems to be whatever the current date is. Stay away from these scammers.

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Cal. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New Hampshire
1 review
1 helpful vote
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Orders
May 31, 2020

Nothing so far in my Orders have panned out to what the product looks like and the Day the product is supposed to arrive the Date changes i have been waiting 3months or more for my products and clothes come smaller than what i ordered. I will NEVER ORDER FROM WISH AGAIN NEVER! PLEASE BEWARE

Date of experience: May 30, 2020
Virginia
2 reviews
3 helpful votes
Follow Wei Z.
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I ordered something on May 4th. Since May 17th, the tracking information is shown as "May 17,2020
Arrived at customs of destination country, USA ShangHaiShi SHANGHAI, ShangHaiShi SHANGHAI, USA"

I contacted the customer service to report this is fraud because there is no USA custom facility in "ShangHaiShi SHANGHAI, USA". So it is fraud.

The customer service told me that it is still on the way to deliver to me.

Where is this city "ShangHaiShi SHANGHAI, USA"?

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Wei. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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Awful customer service have waited over a month for item. Now wish says 2 weeks more. I want a refund. They lie about shipping times. Who can wait 3 months? Will never our buy from Wish again. BEWARE AWFUL... PAY ALITTLE MORE AND BUY FROM USA

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Bea! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

NL
1 review
0 helpful votes
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I have placed 3 orders, of which only one arrived after about 6 weeks. The other two have not arrived and were resend according to Wish. Six weeks later and they still have not arrived. Only upside is that Wish paid back without any further questions, but is does mean that I have been waiting for three months without getting my order. I won't order there again.

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Evert, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Michigan
1 review
0 helpful votes
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I ordered an iphone from wish.com. After about a week of the processing date getting pushed back i tracked my order and it said that the item was no longer in stock. There was no option to get refunded. I emailed with the wish costemar support but after over a week of emails i got no where.

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Moriah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Portugal
1 review
5 helpful votes
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As other users here said... they just keep changing delivery dates forever without giving you a chance to request a refund... THIS IS FRAUD!... You can't rip off people's money like this. You need to stick with the first delivery date and if it doesn't arrive or the product is returned to the sender (as it was mine when i did the international tracking of the product), YOU HAVE TO GIVE THE MONEY BACK!

Date of experience: May 30, 2020
Wish C. — Wish Rep
over a year old

Hi Luise. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!