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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I will never purchase anything from wish.com. It has been 45 days since I ordered a handbag they didn't ship my item yet. This is absurd. No way to contact.
I would never recommend wish. I wish I could rate 'zero'.
Not honest, use very low price to get u involve in buying process, than give you refund on lowest price item.
Hi Rita. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I purchase a date was given and the date keep going further and further until it reaches a month and a half waiting waiting no apology from the company but they charge you they getting pay and you still waiting and finally when you received what you order the quality is like run run run I'll never waste my hard cash money with this company.
We're here to help, Divas! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
My bad, I didn't check the reviews before I ordered! Everything I've read here is what I'm going through since I made my order in mid May. The order was supposed to be here between May 20th and June 1st. On June 1st they bumped it up to June 17th. Now after reading everything here, I have no faith in getting my item before midsummer. It's too bad that sites like this are allowed to continue their bad service. Once I get this settled, I will delete their app and never order from them again! I'll stick to Amazon and eBay, everything I've ordered from them has come before the date they quoted when I ordered the item.
Hi Bert, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Tried to cancel purchase after they canceled the main items I wanted and they refused cancellation after 12 hours of order! They say the items have been processed but waiting over 2 months for shipment? And no the items were in processing for days. BUYER BEWARE!
Hi Wendy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I waited 30 days for my package. And then on the day it was supposed to arrive I checked and The date was pushed out another 15 days! I am so mad. Terrible service. If they tell you something is supposed to be there than it should be there. Never ordering again.
Hi Elijah. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Any time I sign in to Wish to check status on an order, it is searching my hard drive. As soon as I exit, the hard drive activity ceases.
Hi Robert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
Never received item... got requests for wierd info... not secure online... I can't take a picture of nothing
We're here to help, Chris! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
They were sure quick to take my money but now the expected delivery date has been changed and moved out 4 different times
Tried to reach the company everything is automated no place you can actually type in a complaint or speak to somebody I finally contacted the Better Business Bureau They have an F rating
Complaint was not satisfied I asked for was a refund or at least my product which I don't ever expect to get
Hi Maureen, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I've ordered my only and last thing from this place almost 6 months no product I've recently given up any hope of receiving anything
Hi Robert. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
This site will steal your money and never deliver. I ordered 2 months ago and never received. Customer service is a robot only. No live person option to speak to. I had to dispute the charges through my credit card company which was the only way I could get my money back. It worked.
Hi Kelli. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I have placed two orders on this site. Like many of the reviews here, I didn't receive my ordered items. I am not sure it's because of the COVID situation or not.
But to be fair about this Wish site, the reimbursement is like what they promised but you may encounter some sporadic/inconsistent situations. Here are two situations I ran into:
(1) The "Contact Support" link sometimes may not appear. But by back and forth closing/opening new tab, it eventually appeared.
(2) Sometimes it will not leave you enough time to type in your problem. In this case, pre-write your problem on a word document, copy and paste to Wish can resolve this problem.
Initially, I was about to write an unfavorable review at one point, but during my last try it went through and got my refund immediately. I got to say one good thing about this site is that it processes refunds with lightening speed. The customer support function design may not be perfect, but I truly believe this site is not trying to scam like I previously suspected. It just needs to streamline its software ("Contact support " part).
We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I placed an order. Money was deducted from my account immediately. Orer was suppose to ship by a certain date. Still has not been shipped. Called "CUSTOMER SERVICE" only to get a recording telling you you can not speak to anyone. The recording said to contact them via email. Then the email says it will take 2 to 3 days for them to respond! DO NOT WASTE YOUR TIME OR MONEY!
Hi Tina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Today is June 2nd I placed 10 Orders in April And I did not get non of them yet. Latest up date on tracing was may 4th. There costumer support is disaster. I will never try to order anything from Wish not I will recommend then to any body. WORST ON LINE STORE.
Hi Veselin. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Wish.com is horrible. I ordered something 2 months ago and I still do not have the item and I am getting a run around by the company. Their online customer service is a BS loop and they do not have phone customer service. I am going to write a bad review about my experience everyday until I get a refund. They can find the items in transit.
Hi Linda. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Yep! Aside from the misleading way they advertise the products being sold vs. what you are really buying issues. I have been waiting 21 days as of today for my order of 500 Surgical Face masks I planned to donate to my 1st responders and various workers having to go without due cheap employers.
I got bam-boozled on my 1st order thinking I was order an claimed to be shipping today only to find out it was suddenly back-ordered 1 hrs after paying for it. Ever try getting $$$ refunded to a Vanilla VISA gift Card?
Hi Steve. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
This is a scam company. I got a notification on two items and after two months they keep moving the processing day one day ahead. Their computer is in tune with their scam. They should be shut down for false advertising and more. DO Not Do Business with these crooks! They have my money immediately and I have nothing. It's very disheartening that they are allowed to exist, They hook you in on a cheap price and then if you add a size or color the price jumps up. A real cheap shot from a real cheap outfit.
We're here to help, Charles! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I am very very mad with wish because I paid for stuff for. 50 cent and then they let the time run out and then I have to pay regular price for the same price that I have to pay regular price for it when it was. 50 cent i think y'all a scan
Hi Mona, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Will never shop here again because they take to long for delivery they change
Delivery dates on me..
Hi David. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
This company is a joke. After 4 weeks from my order date and the day after it was to be delivered the date was pushed back 16 more days. It is still in China I did not know it was coming from China. Today is June 2nd the last I had any updates was May 22. Don't even try there live chat there is nobody to chat with just computer generated messages.
I do not recommend this company to anyone. I doubt that I will even get my order. This was the first and last time I purchase from Wish.
Hi Chris. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Shahjadi. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.