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Wish

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

GB
1 review
2 helpful votes
Follow Naji O.
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I downloaded wish and i bought several items, they all arrived on time and the quality was perfect! Use promo code ckcdkywx on your first order to get up to 50% off!

Date of experience: June 10, 2020
Texas
2 reviews
3 helpful votes
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AVOID AT ALL COSTS
June 10, 2020

Ordered some replacement parts for a vacuum cleaner. Status page says "anticipating shipping this between April 24-27!" It's now mid-June. Thankfully, didn't spend a lot of money for this order, so it's almost funny how terrible their customer service is. But don't order from them.

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Thomas, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
2 helpful votes
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Items not shipped
June 10, 2020

I ordered 3 items from Wish on May 10,2020, it is now June 10,2020, I've contacted customer support and they asked me for the order information but unfortunately, I do not see it on the Wish order details or in my e-mails, I will just take the L suffer the loss of my $5 hard-earned dollars and move on =/

For comparison, I ordered an item on eBay ALSO FROM CHINA on May 19,2020, and the order arrived June 6,2020 that's when I knew that I lost my money on Wish

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Anne. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
1 helpful vote
Follow Angela D.
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Wrong item delivered. So they "sent refund" on 5th may contacted them repeatedly they still havnt paid refund. F*****g sick and tired of it now... in hands of lawyer.

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Angela. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Arizona
5 reviews
0 helpful votes
Follow Kaye W.
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This company has no phone contact and has taken my money, delivering no merchandise for nearly 4 months. Their automated system does not really allow customers to get information and is beyond time consuming without results. They informed me I would received a refund that was never received. They don't contact you, or have any way you can contact them and get your problem resolved... then tell you you've exceeded the time limit on the order they were supposed to deliver. If there was ever an exploitative company... this is it! There is an office based in America that won't take phone calls. I lost nearly $75.00 in orders that were never received and paid for!

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Kaye. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Kentucky
1 review
0 helpful votes
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I have ordered a product over their website which was promised to be delivered to me by the 23rd of may now it is 10th of June and I have not received my product that I paid good money for. Without notifying me this company has pushed back the two days on the 6th of June and I still have not received they did not inform me didn't tell me. And they expect me to wait another 10 years. This company is a thief and one of the worst companies ever to exist who cannot promise people what they say.

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Andy! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Indiana
1 review
2 helpful votes
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I foolishly placed over a dozen orders on Wish in April 2020. Not one single order arrived within 45 days. Most have still have not arrived after 60 days. There is absolutely no way to contact anyone there. They have no customer support. They give "expected" delivery dates but keep moving those dates back endlessly. The name says it all. You Wish your order would arrive. You Wish they had customer support. You will eventually Wish you had never ordered anything there and, finally, you Wish you could get your money back that you lost there!

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Pete, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
Follow Daniela S.
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THE WORST EVER!
June 10, 2020

They stole my money. I never received my item
Shame on you wish.
NEVER AGAIN.
Please people watch out!

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Daniela. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Italy
1 review
0 helpful votes
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50%code
June 10, 2020

N w t g p b b
Una dritta: io ho sempre acquistato cianfrusaglie, guardate sempre le foto delle recensioni prodotto
Se non sono presenti, guardate lo stesso prodotto da un altro venditore

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
Follow Ron H.
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This is bull they change the arrive date on my items 3 time and things are still not here after two months.
They not refund the money the it's were for a gift and I had to buy something else for the gift.
Their support is is tarable if you want to call it support. They don't support you in any way even if you email them.

I would recommend that everyone stays clear of the clear of this site and does not support this business in any way shape or form.

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Ron, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

Australia
3 reviews
11 helpful votes
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They take your money, promise a deliver date and FAIL, the inability of the customer service staff to effectively communicate is a joke, if you get an answer is a scripted spin without a direct answer.
Delivery 13 May, plenty of time before I am traveling intrastate on 1 June, 13 May delivery date passed after I questioned the deliver the order status was just changed to 28 May and again this dates passed without any updates.

I can get deliveries from the USA in under a week and at a cheaper delivery rate.

Date of experience: June 10, 2020
Wish C. — Wish Rep
over a year old

Hi Greg. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
3 helpful votes
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Wish
June 10, 2020

I ordered 5 items at beginning of may and to date not received any of them. I have sent numerous emails but dont get a proper answer as to when they are likely to be delivered. I'm afraid I wont be ordering anymore from them.

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
Follow Kim H.
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Deplorable
June 10, 2020

Placed order in April still haven't received it, it actually hasn't left china I requested a refund and they demanded me to wait, well I guess if I'm not getting a refund I'll have to wait. This was my first and last time ordering from this scam if a company.

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Kim. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
0 helpful votes
Follow Michelle C.
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Wish is a scam...
June 9, 2020

Do not use these guys... I will never see these things I am convinced of that so beware that these guys are just taken you for your money and you will not get any of the things you buy really pisses me off so thanks wish for taken me and others... such bull... DO NOT GIVE CHINA YOUR MONEY... I WANT MY MONEY BACK BUT NO ONE TO CALL AND IT TAKE 3 DAY FOR THEM TO ANSWER YOUR EMAIL SO THEY SAY BUT I AM NOT WAITING I AM NOT EVEN GOING TO LOOK FOR ANYTHING IN THE MAIL FROM THESE CLOWNS SO DON'T WASTE YOUR MONEY FOR SOMETHING THAT WILL NEVER COME... SCAM SCSM SCAM SCAM SCSM

+38
Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Michelle. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Wisconsin
1 review
0 helpful votes
Follow Tony C.
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Dissatified
June 9, 2020

I ordered a t shirt on April 20th and still have not received it. Every time I email Wish they keep extending the delivery date. I think if the plane from China or wherever it's coming from could have circled the globe twice and I would have received it by now. I guess I might as well figure I will never see it.So I will warn everyone to not even consider ordering anything from. WISH!

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

We're here to help, Tony! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.

Germany
1 review
0 helpful votes
Follow Lavenigus S.
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So far from what I'm seeing this is not a honest company.so in a hurry to get your payment you have no idea what you may be getting.or when you will receive the merchandise you ordered bad business. This will be my last time ordering from wish miss stewart.

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Lavenigus, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Roy G.
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Wish what a joke
June 9, 2020

Still waiting for goods I ordered in march wish are a pile of acammers! Take your money and cant get an explanation why you have not recieves anything I ordered stuff in march

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Roy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Delivery
June 9, 2020

This company are awful. I ordered an item from them over a month ago and still have not received my parcel. Each time you try and contact them they have automated messages which help you with nothing. I managed to get in contact with customer service who told me I can request a refund if my item does not arrive within the estimated arrival date. So I waited and as expected it did not arrive. Instead I found that my estimated arrival date was further pushed back for another 2 weeks which means I cannot request a refund.
The company are refusing to give me a refund and have no idea when my items will be with me. DO NOT ORDER FROM THIS SITE.

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Fran. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
2 reviews
6 helpful votes
Follow Susie G.
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Ordered over 250.00 in items still waiting after 2 months finally got "partial refund THAT HASN'T EVEN BEEN REFUNDED YET" can't get a person on the phone to get FULL refund for items i never got don't waste time & money on wish

Date of experience: June 9, 2020
Wish C. — Wish Rep
over a year old

Hi Susie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
0 helpful votes
Follow J R.
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Terrible
June 9, 2020

I have waited over a month I spent two hundred dollars wit no items and I can't get a refund. I will never order from them again and no one else should either!

Date of experience: June 8, 2020
Wish C. — Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.