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The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.
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I downloaded wish and i bought several items, they all arrived on time and the quality was perfect! Use promo code ckcdkywx on your first order to get up to 50% off!
Ordered some replacement parts for a vacuum cleaner. Status page says "anticipating shipping this between April 24-27!" It's now mid-June. Thankfully, didn't spend a lot of money for this order, so it's almost funny how terrible their customer service is. But don't order from them.
I ordered 3 items from Wish on May 10,2020, it is now June 10,2020, I've contacted customer support and they asked me for the order information but unfortunately, I do not see it on the Wish order details or in my e-mails, I will just take the L suffer the loss of my $5 hard-earned dollars and move on =/
For comparison, I ordered an item on eBay ALSO FROM CHINA on May 19,2020, and the order arrived June 6,2020 that's when I knew that I lost my money on Wish
Hi Anne. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Wrong item delivered. So they "sent refund" on 5th may contacted them repeatedly they still havnt paid refund. F*****g sick and tired of it now... in hands of lawyer.
Hi Angela. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
This company has no phone contact and has taken my money, delivering no merchandise for nearly 4 months. Their automated system does not really allow customers to get information and is beyond time consuming without results. They informed me I would received a refund that was never received. They don't contact you, or have any way you can contact them and get your problem resolved... then tell you you've exceeded the time limit on the order they were supposed to deliver. If there was ever an exploitative company... this is it! There is an office based in America that won't take phone calls. I lost nearly $75.00 in orders that were never received and paid for!
Hi Kaye. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I have ordered a product over their website which was promised to be delivered to me by the 23rd of may now it is 10th of June and I have not received my product that I paid good money for. Without notifying me this company has pushed back the two days on the 6th of June and I still have not received they did not inform me didn't tell me. And they expect me to wait another 10 years. This company is a thief and one of the worst companies ever to exist who cannot promise people what they say.
We're here to help, Andy! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
I foolishly placed over a dozen orders on Wish in April 2020. Not one single order arrived within 45 days. Most have still have not arrived after 60 days. There is absolutely no way to contact anyone there. They have no customer support. They give "expected" delivery dates but keep moving those dates back endlessly. The name says it all. You Wish your order would arrive. You Wish they had customer support. You will eventually Wish you had never ordered anything there and, finally, you Wish you could get your money back that you lost there!
Hi Pete, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
They stole my money. I never received my item
Shame on you wish.
NEVER AGAIN.
Please people watch out!
Hi Daniela. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
N w t g p b b
Una dritta: io ho sempre acquistato cianfrusaglie, guardate sempre le foto delle recensioni prodotto
Se non sono presenti, guardate lo stesso prodotto da un altro venditore
This is bull they change the arrive date on my items 3 time and things are still not here after two months.
They not refund the money the it's were for a gift and I had to buy something else for the gift.
Their support is is tarable if you want to call it support. They don't support you in any way even if you email them.
I would recommend that everyone stays clear of the clear of this site and does not support this business in any way shape or form.
Hi Ron, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
They take your money, promise a deliver date and FAIL, the inability of the customer service staff to effectively communicate is a joke, if you get an answer is a scripted spin without a direct answer.
Delivery 13 May, plenty of time before I am traveling intrastate on 1 June, 13 May delivery date passed after I questioned the deliver the order status was just changed to 28 May and again this dates passed without any updates.
I can get deliveries from the USA in under a week and at a cheaper delivery rate.
Hi Greg. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
I ordered 5 items at beginning of may and to date not received any of them. I have sent numerous emails but dont get a proper answer as to when they are likely to be delivered. I'm afraid I wont be ordering anymore from them.
Placed order in April still haven't received it, it actually hasn't left china I requested a refund and they demanded me to wait, well I guess if I'm not getting a refund I'll have to wait. This was my first and last time ordering from this scam if a company.
Hi Kim. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Do not use these guys... I will never see these things I am convinced of that so beware that these guys are just taken you for your money and you will not get any of the things you buy really pisses me off so thanks wish for taken me and others... such bull... DO NOT GIVE CHINA YOUR MONEY... I WANT MY MONEY BACK BUT NO ONE TO CALL AND IT TAKE 3 DAY FOR THEM TO ANSWER YOUR EMAIL SO THEY SAY BUT I AM NOT WAITING I AM NOT EVEN GOING TO LOOK FOR ANYTHING IN THE MAIL FROM THESE CLOWNS SO DON'T WASTE YOUR MONEY FOR SOMETHING THAT WILL NEVER COME... SCAM SCSM SCAM SCAM SCSM
Hi Michelle. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I ordered a t shirt on April 20th and still have not received it. Every time I email Wish they keep extending the delivery date. I think if the plane from China or wherever it's coming from could have circled the globe twice and I would have received it by now. I guess I might as well figure I will never see it.So I will warn everyone to not even consider ordering anything from. WISH!
We're here to help, Tony! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
So far from what I'm seeing this is not a honest company.so in a hurry to get your payment you have no idea what you may be getting.or when you will receive the merchandise you ordered bad business. This will be my last time ordering from wish miss stewart.
Hi Lavenigus, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
Still waiting for goods I ordered in march wish are a pile of acammers! Take your money and cant get an explanation why you have not recieves anything I ordered stuff in march
Hi Roy. We want to learn more and to provide you with a permanent solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line.
This company are awful. I ordered an item from them over a month ago and still have not received my parcel. Each time you try and contact them they have automated messages which help you with nothing. I managed to get in contact with customer service who told me I can request a refund if my item does not arrive within the estimated arrival date. So I waited and as expected it did not arrive. Instead I found that my estimated arrival date was further pushed back for another 2 weeks which means I cannot request a refund.
The company are refusing to give me a refund and have no idea when my items will be with me. DO NOT ORDER FROM THIS SITE.
Hi Fran. This is far from the experience that we strive to provide and want to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered over 250.00 in items still waiting after 2 months finally got "partial refund THAT HASN'T EVEN BEEN REFUNDED YET" can't get a person on the phone to get FULL refund for items i never got don't waste time & money on wish
Hi Susie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to [email protected] with "Sitejabber Review" in the subject line. Thank you!
I have waited over a month I spent two hundred dollars wit no items and I can't get a refund. I will never order from them again and no one else should either!
We're here to help! So we can learn more, please send an email to [email protected] with "Sitejabber Review" in the subject line. We look forward to your response.
Answer: Wish your company charged my checking account $114.75, I have been trying to contact your company several times and get no respond form you by email, tried that fake phone number that's a joke... Where is my orders or my refund for 114.75 your company charged out of my checking account. I am going to have my Bank and credit card company look into this matter... PLEASE RESPOND.(shame on your poor services) I have ordered hundreds of dollars form WISH I can't say it enough how disappointed I am in wish, I ordered several items that was not right I got in touch with wish company about the the mistake right away I was told it was to late to do any thing about the items. I ordered two black king size comforter you sent me two black satin king size sheet set, I ordered black satin two piece medium size sleep ware you sent me a size small, I ordered a medium black suit jacket, you sent me a size small. I have ordered to much form your company for you all to treat me this way..
Answer: Yes, delete the app from your device. They will send you stuff you looked at! Bought a $7 item, was charged $97. Turns out everything I looked at, they billed me for and shipped. I only got $70 back.
Answer: They can't be trusted at all.
Answer: Honestly it depends on what u order. I found most of the stuff is ok quality. Not wonderful but not poor quality. Everything is always smaller then what it says so keep that in mind. My biggest issue with them is the customer support sucks. No way to contact them other then email, and the issue never gets resolved. Shipping is horrible. Plan for about 2 months after ordering. They give u estimated shopping time then add 2 wks. So answer to your question items are not the best but not the worst of quality either.
Answer: Very cheap knock off merchandise. I placed an order for about 70 items on a single order, out of those 70 I have received 9 items. *3* where broken, *4* was the wrong item and *2* were such poor quality it was unusable. And yes it has been about 7 wks. Since I placed my order. The tracking numbers DO NOT work in the USA. And if you go through their site it's all in Chinese. I found all of the same items on EBay from same companies and tried them out and guess, I got a USA tracking number, and my item arrived in 2 wks.! So unless you just want to waist your money DO NOT ORDER FROM WISH.COM!
Answer: I found more bad seller's than good. Was also told a item had been delivered to my address. The item did arrive 3 weeks later. Another seller told me item had been dispatched then told me it was out of stock on each occasion customer service was really bad if you like a gamble this is the site
Answer: Everything typically takes forever to get to buyer if it gets to you at all, then Wish says 5 more days, 5 more days all the while they have your money, if you do get your order and it isn't right or defective they expect you to return the item on your dime regardless that it was their mistake which is illegal. There is no customer service, you have to email then eventually call your bank or file a complaint with the District attorney about Wish which I had to do in order to get my refund. I have not ordered anything else from Wish and warn people about them. So in my opinion beware order from someone else
Answer: They are, just some do take a little more work to come over if you put more coats on to make darker
Answer: I have answered this many times and my answer is always the same. Read the reviews! Some items are junk, and if so, people will comment. The clothes are sized for the Asian market and therefore are many sizes smaller. I wear a medium and ordered the one article of clothing I have ordered in an xxl and it just fit. Clothing tends to be on cheap side, too. Watches and jewelry tend to be a good deal and I have ordered many watches as gifts ans have averaged $3-$5. They look expensive and some even say CK on them. I ordered a $70 purse that I didn't use for several months and when I did, the zipper broke. I took a picture of it, sent it to customer service and received a refund within an hour. Didn't even have to send the item back. Items can take up to a month and if you complain, they usually offer a refund, but even with the refund, I have received the item every time. Have patience and read the reviews and you will be good to go!
Answer: Well if you bought it and try returning it I think it'll be a waste because of shipping, but usually you would get the money back. Oh and just so you know when they say that shipping is $1 sometime it's really not. I ordered something and shipping was way more then expected.
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Hi Thomas, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to [email protected] with "Sitejabber Review" in the subject line.