WishReviews 8,278

Having purchased a Laptop 16/12/19, I contacted Customer Support on 14/1/20 to report my dissatisfaction with the product ( No GBP symbol, the@ symbol in wrong keyboard position, and 'lazy' response to touch-pad). I was advised to return the product, using the Return Labels supplied. I re-packaged securely, using the same packaging that the product arrived in, and handed in to UPS collection point on 16/1/20. The package was tracked as far as Germany, and then disappeared. I am still waiting for the Refund. UPS tell me that it is Wish that must raise the Claim. I have repeatedly passed on this information to Wish, but I am being ignored. The result is, Wish have had my money, UPS have received the package for return shipment, and i, HAVE NOTHING. Until Wish honour their Refund promise to me, I will never place another Order with them, and will warn others in any way I can... Facebook etc, not to risk any dealings with such a dis-honourable Company

They're crooks. Was suppose to get my item by May 22. The tracking number showed it china, then finally in the US and now back in china. They wouldn't let me cancel my order or refund my money. They keep pushing the delivery date further and further away. If I ever get it, it probably won't work. Terrible company

If I could give negative stars, I would give a million negative stars. I didn't receive most of my products and the one, single order I received did not fit and did not match the sizing chart and the seller will not honor the product and just keeps offering 10% refund! Seriously, 10%?! Seller is refusing to give me the address to return the item and refusing to give me a full refund. TOTAL RIP OFF! DO NOT ORDER NO MATTER HOW TEMPTED YOU ARE BY THE SEEMINGLY AMAZING PRICES! THESE ARE NOT REPUTABLE COMPANIES!

I will not be ordering nor looking at anything else on Wish site anymore. It has been going on 3 months and I haven't heard a word from you nor received a tracking number. I have ordered from you before and you delivered in about a month back then but now you are ignoring me and have taken my money that I wish to have back asap. I will not advise or recommend anyone to order anything from this site ever again because you all take people money and send no items. So please either send me what I ordered or send me my refund back. This is very bad business and has left a very bad taste about your company with me. Also why do I need to show proof of purchase. Every time I try to pull it up, it want let me so you already know what I have ordered. Now you want let me submit my complaint either.

Wish.com provides terrible service. I ordered a simple skirt on 5/5/20 and was informed at the time the order was placed that I would arrive by 5/9/20. It hasn't come yet, though it supposedly shipped. I have checked the delivery status and it always pushed the delivery date back another week or more. When I checked again today 6/11/10, the new delivery date was pushed back again to 6/23/20. There is not a live person so speak with to resolve the problem. The customer support phone number tells you they don't take phone calls, the automated customer service assistant just reiterates the new shipping date and is totally non-interactive or intelligent and emails to customer service go unanswered. A total rip off! There is no way to recoup your payment or effectively cancel the order once it "ships". I will have to go through my credit card company and dispute the problem. Don't use this vendor!

When I ordered my stuff from wish.com it said I would have my product by June 16 now it's saying July second. People if your in a hurry for your products do not order from wish. Hopefully wish isn't a scam. If I knew it was going to take a month to get my product I would not have gone through wish.com. Tried to save 5.00 dollars going with wish. Not worth the wait. And yes they are coming from freaking China where this corona virus started from. Never again ordering through wish.com again.

I was completely excited about ordering a pair of shoes that I've wanted since I was a child. Of course they weren't the real pair but definitely a great knockoff version. I was given a delivery date which was almost a month. So I was counting down the days to which I was to receive my shoes when I got sent a new delivery date, 2 days after it was suppose to be delivered. So I contacted wish and they reassured me that the package coming. I waited 2 more weeks and the same thing happened except this time they changed the delivery date the same day it was suppose to be delivered. I contacted wish again asking for a refund and was given a bull$#*! excuse that it was in its delivery allotted time so I was forced to wait again. So this happened 2 more times pushing my order out to 60 days now and counting with no shoes and no promise of when I will receive my order. I am completely disappointed with everything this company stands for. Just refund people instead of making excuses. I will not order from here again unless they fix my problem.!

I'm only giving one star because I have to, in order to write a review. I placed several orders totaling around $50.00 over two months ago. I ordered dog clothing and still have not received it. The date keeps changing and the package is still in China. I have sent 4 emails through customer support and have never gotten a return response. They claim they will contact you within three days LIARS! Cannot get a phone number for them either. They do this in order to avoid giving refunds. Horrible customer service experience I have ever had. I will absolutely NEVER order from them again. Two week delivery hmmm not on mine. If you need anything for a special occasion do not order through wish!

I have been trying to contact customer service for the last week now and it is impossible to get in contact with anyone. I always have to chat with a fake agent that is not answering my question as I am trying to get a refund from an order I purchased over a month ago. I finally have received the order a month later but it does not fit so now I want to return the order as I am being charged a $23 shipping fee which is ridiculous as I paid $8 for the shipping fee and $20 for the item I purchased. So now I am trying to contact customer service in regards to the shipping cost and I am unable to contact anyone but left with a service agent that is not giving me the answers that I need and it is very difficult to speak with someone about the order that I purchased. I received a statement from chat services stating that I will receive a response within 2-3 days from now which is to long to wait for a response there should be someone that can answer my question right away Instead of having to wait days. I have problems with receiving my orders, shipping takes too long or the item never arrives. So as for now I will be deactivating my wish account and never purchasing from wish again. Hopefully they will get better Services soon.

I ordered some clothing items on April 20,2020. I didn't realize they were all being shipped from China, which apparently has a broken shipping system. It is June 10,2020, still no items, still promises of arrival dates (different for each item) from three days ago, to two days from now, while the product is allegedly still in China. I used their "customer service" on their website, ended up with them saying they were giving me a partial refund, on three of seven items, without my asking for a refund. Hush money Here? I found some interesting info on the BBB. Here is part of Wish.com's refund policy:
"Once a consumer has reached a 40% refund rate we do block them from requesting a refund for all future orders until their refund rate has dropped to below 40%. They are notified of this and we do not hide the fact that they cannot request a refund due to excessive high refund rate currently. We have just reviewed the current flow and we now are more proactive and notify the customer when they hit 20%, 30% and 40% refund rate so they fully understand how close they are to reaching the threshold. Also part of the new process is that once a consumer reaches this threshold they can request an appeals review in app from their account answer 5 questions and we will review their appeal and in many cases we have rescinded the refund block on their accounts. This is a brand new process we have rolled out so we are constantly looking at ways to improve the customer experience."
I wish I had never ordered from Wish.com. I never will again.