WishReviews 8,278

I have two major complaints about wish.
1. It never delivers items on time. NEVER! It does not get delayed by few days... but it delays the item delivery by months. And it happened with me that I never got certain items I order. This is so frustrating.
2. If you happen to order items on promotional price then few days later that order will definitely get cancelled for the same pathetic reason like "Unfortunately, the purchase was not processed on time, and therefore you cannot receive this product at such a price. We returned your payment. A refund will appear in your account after a few days." This will always happen with you even if you got the chance to place an order on-time. This happened with me multiple times now. So I kind of learnt their non professional strategy.
Sorry for my language but I am so frustrated at WISH right now. I will never ever going to waste my money on the pathetic website like WISH.

Ordered a pair of tennis shoes and a T Shirt May 7 2020. Today is June 16th. Tracking my order is showing my items won't be here till after July 4th. Never will order thru wish again. I wish they had better service.

If they can't realistically estimate delivery dates, and state that your order has been delivered when it hasn't, have no way to contact them except by a sham of a internet contact and will not respond to a request for a refund for an item not received, then they should be shut down for business in the US. This has been an awful experience for my sons' first purchase online for items to start a new hobby. Basically, Wish has robbed my sons' of their hard earned money. Be a part of the solution and don't buy anything from them, so they are forced to go out of business. Their products are all poor-quality, cheap junk anyway, save yourselves the grief and shop elsewhere or gamble with losing your money and receiving nothing but a message saying your order has been delivered. Disappointment and regret that's what to expect from Wish.

WE WERE TOLD TO CLOSE THE CARD AS THE ORDERS WERE NOT PLACED BUT WANTED $. LOOKED ON SITE, NO ORDERS. TOOK $$$ OUT OF A PERSON WHO JUST HAD THEM MARKED BUT NOT PAID FOR... SHE IS NEW TO SMART PHONES & COMPUTERS SO THOUGHT ON FACE BOOK IT WAS OKAY... IT WAS NOT! SHE IS ON SSD & HAS LITTLE AFTER BILLS TO SURVIVE & THIS IS A BIG BLOW FOR HER. SHE FOUND IT ON THE BANK STATEMENT FOR LAST MONTH THAT CAME LATER THIS MONTH. IF PAID 5/7 & NOW 6/14 WHERE IS ANYTHING?! 0 RECEIVED! TOTAL RIP OFF. TOTAL SCAM. HOPEFULLY WENT THROUGH VISA PART & SHE CAN GET IT BACK THAT WAY. NEVER USE THEM. I WISH SHE HAD PAY PAL AS THEY WOULD HAVE STOPPED IT BUT SHE NEVER GOT A CARD & i SIGNED HER UP FOR IT... HAD MINE 15+ YEARS.
DO NOT DO BUSINESS. WITH THESE PEOPLE!
THEY BLAME COVID-19 FOR NO PHONE SUPPORT... EVERYONE HAS PHONE SUPPORT! NO PHONE SUPPORT, NO EMAILS RETURNED THUS SHE CHANGED HER CARD OVER A MONTH AGO AS BANK SAID BUT THEY GOT HER (DON'T KNOW HOW YET) & GOT HER GOOD! I RARELY SEE HER CRY BUT THAT WAS GAS/TRAVEL MONEY TO SEE FAMILY 1000 MILES AWAY! SHE CAN'T LOOK AT FACEBOOK AS THEY ARE MAKING PLANS FOR HER!
I'M CALLING THE ATTORNEY GENERAL ON THIS ONE IF NO REFUND! STAY AWAY FROM THESE CROOKS.
THEIR TOTAL 3,4 & 5 STARS PUT TOGETHER ARE LESS THAN THE 1 STAR! REALLY, STAY AWAY. AMAZON OR EBAY... FAR BETTER CHANCES ESP. WITH PAY PAL ON EBAY. AS A SELLER ON EBAY I HAVE BEEN BURNED BY A DISHONEST BUYER BUT OVERALL THEY ARE DECENT. KNOCK ON WOOD IT STAYS THAT WAY! STOP TRADING WITH TRAITORS! I SPIT IN THEIR FACE!
SPEAKING OF FACE, SHAME ON FACEBOOK & GOOGLE AS YOU CAN SIGN IN THAT WAY! INVOLVED WITH CROOKED BUSINESS AS IF THEY DON'T MAKE ENOUGH $$$$$$$$$$$$$$$$$$$$$$$$$$$!

On May 22,2020, I ordered $40 worth of face masks. My credit card was immediately charged and I could see the order in my trans at history. I was told an approximate delivery date several weeks hence. After several weeks, I contacted wish.com and they keep saying the same thing: perhaps I had multiple accounts or email addresses. I have NO confirmation number and my transaction history is blank. I am getting no place with customer service emails. Sometimes they "respond" with a blank email. This is very frustrating. I have contacted my credit card company to alert them that I am trying to get satisfaction. I am running out of patience, however. I needed the masks for a business trip which is now over. I am so disappointed. My bottom line advice is to keep your money out of the hands of wish.com.

It appears that possibly robots are used by wish.com to answer valid customer questions. Said questions entered via email to wish.com and asked of a "customer service " (person?") at wish.com. The questions are genuine.
BUT the answers are irrelevant.
While the question gets a prompt response - the "answer" has NO connection to the question asked.; it is frustrating as so often the "robot?" customer service representative at Wish chooses to deliberately mis-interpret the question.
So basically a question goes unanswered, yes, sure you get an online response but the response is in 99% of the time a "nothing"
Although Chinese sellers dominated originally there are now 2 sellers in Ukraine who utterly dominate the listings, - I found they would take an order and then cancel it 24 hours later. Perhaps they over-sell and then realize they do not have the product. It has happened 6 times with the Ukraine sellers.
I found the Chinese sellers more reliable than the Ukraine sellers