WiselyReviews 275

I was forced to use Wisely through my work and I am very unhappy with them! I had numerous unauthorized purchases on my account and after reporting them, paying extra to have a card shipped immediately, and then after many follow-up phone calls, I received a letter stating that they were not going to reimburse me a dime. I don't use the card for very many things so they are obviously not my doing so now I have to dispute it and hopefully get my money back. They weren't doing their job and now I am forced to do it for them. Stay away from Wisely!

This is thee worst bank possible to try and get a refund from. It's my money I worked for it. Give me my money back. It taking more than 2 weeks for a dispute to process? I've never heard of that! And I've never had a problem with Wells Fargo.

Unprofessional workers. Even supavicer doesn't help. More than nine months can't resolve the issue. Simple thing can't do. My name is Anoj Indrajith Fernando.

This card company will decline almost all purchases. Then they blame the vendors or apps. They never take the blame when it's on their side. You can never talk to anyone in English. (DO NOT TRUST) this card company. I will never refer this company to anyone ever.

I called into wisely this morning. I was calm but i told hom i was really frustrated. He kept talking over me. I asked him if he can hold on one second, he told me they have other people waiting to talk so to call back after i make a list of my transaction history. He never held on! I asked him to hold on about 5 different times. This feels like being raped 💯 literally i say hold on and then not even a whole second later he'll be like "okay well you cant find it so lets move on" like yooo who tf is this dude? Sooo rude! He was even trying to argue with me anout my transaction history. I told him that i was charged by apple cash twice, he said "no you did not. That other payment processed on the 12th." like im okay thanks? He was so rude, definitely hurt my feelings bc ive been highly involved in customer service for so long and im super young, i dont come across many rude $#*! people like him. Please yall, put your money somewhere else bc idek how much money i'm missing!

I was getting repeated charges for $10 in a row just kept going so I lock the card and called them still getting notifications that im being denied because the card is locked for multiple $10 charges all to the same place got a new card started a dispute got a letter in the mail saying they started working on my claim the next day got a letter say I was denied I've never been mailed the letters so quickly they didn't do $#*! but mail the letters I was getting the charges while on the phone with the guy I will never ever use this again and its part of fith third bank so never use them either

I tried to get my taxes deposited on my card. I was notified of the deposit on the 8th and on the 9th I received an email saying that I need to upgrade my card to receive my deposit. I upgraded my card and was told that it did not work and I would be mailed a check. On the 13th I get an email saying that the deposit has been returned to sender. I had to give them my i.d. picture and social security card picture. Not a good company.

I want the world to know that Wisely steals money from their customers by placing charges on their costumer's accounts using transactions with businesses they normally use. On February 1 my account was charged with 2 duplicate charges from Uber and I hadn't used their services since December 23,2023. I contacted Uber to demand documentation for those transactions and they revealed that they had no record of the transactions.

Wisely refunded 3 of the transactions and claims it's going to take up to March 1 to resolve the final transaction. I called to have this resolved and the first costumer service agent hung up in my face. The second one provided the details of their investigation claiming the last duplicate is gong to take more time to resolve.

DON'T DO BUSINESS WITH WISELY! THEY'RE VERY UNPROFESSIONAL IN HOW THEY ADDRESS THEIR CUSTOMERS AND CRIMINAL IN HOW THEY MANAGE YOUR MONEY!

They blocked my account for no reason and every time when I call to support they ask wait 1-2 business days for check my documents. But I already got salary on this card why they didn't check everything before I got money. Looks unprofessional!

If ordering a new card they will cancel current card. If Temporary card is activated new card IS VOID

Claim they sent card. Never got it. They said they sent another one, over nighted it. Got it a month later!

I had fraud on my Wisely card and I cannot get a form emailed to me. I was told I had to have it mailed. This is such an inconvenience when someone has stolen your money and you have to wait for snail mail to get a form. Other institutions will email you this info. So 2 weeks late - NO FORM. Called again and was told to check back in a few days to see if it can be approved to email. What the hell is going on?
WORST SERVICE EVER! As soon as I get my funds back (if I ever do, I have no faith in this company) I will close this card and never deal with this mess again. DO NOT GET THIS CARD -

I'm so tired of America out sourcing work. When you have to discuss your account information over the phone with people that are not from this country. I don't even like doing with people in this country over the phone. I rather go in person but that's what I get for banking online with this company that is not a real bank they have to use a real bank to keep our money in. That real bank can't discuss anything with you because of these online banking third part situations. They are just holding your money. I'm so done with this kind of banking also because of language barriers. I'm sick of other people coming to this country like the border issue. They get free housing for two years and we have homeless veteran who went to war for our country. Then our tax payer money has to pay for this. I'm going back to local banking. It enough that local banking have your information I no longer want people that do not live in this country having my information. America you suck for this, give our jobs back to Americans and if you are allowing people to come from across the border at our expense. Help our homeless and Veteran that want help give them free rent for two years.

They sent a new card to an 2 year old address and was never activated. I started a new job and choose them and they put my pay on the card I never received. Then to get a new card I had to share my identification to get them the authenticate who I was and confirm my new address. One week later they still haven't authorized to send me a new card. They keep telling me to call back to check. DO NOT choose this company for a pay card.

I have not been able to access my account online since receiving and called wisely support multiple times throughout the month to alleviate this issue with zero success. I have had to interview the customer support agents and use my own analytical and critical thinking skills to figure out the appropriate questions about their procedures to gather information from them to find my own solution. This should be the opposite way around. I will be so happy when AI finally replaces these useless jobs.

I haven't used the card since 2021 for payroll deposits and the last deposit of any$ was my 2022 tax refund. Since then I have sporadically withdrawn funds. Today I visited their webpage and after imputing login info I was asked to confirm via email or text. This was impossible as both my phone # and email has been changed.
As well as the window for choosing which verification option would not scroll leaving a cancel button covering the option buttons...thus, the only option I had was to cancel.
Called customer service and was asked date of last transaction...told the guy that it was months ago, and as they don't issue paper account statements as well as my inability to access my account on line I had no idea of the exact date! So I was told I would have to send them.a photo of my photo I.D. to confirm identity.
I suggest they do like my bank and ask security questions I.e. " name of my first pet" etc. as this would simplify this process...but to no avail. So it's "aloha o'e " wisely. C.B.3

Money has been debit from my account in several instances when I asked to speak with supervisor, manger, etc, They ask why-o, again, refusing to transfer the call. Money debit from account twice after verified to recipenyt on bill was paid and received the first time. Told my account has a locked and transactions were not clearing. WHen That is not true, because checked after each transaction. Because of the issues with near $10,000 im concerned! FDIC Complaint

I've been with wisely for almost 4 years and never had a problem with them. I set up a new deposit and some how my account number is now completely different then what it was last week. I've been fighting to get my deposit all day and all I'm getting is instructions on how I can fix their mistake. Absolutely ridiculous!

These stupid $#*!s robbed me for my money. Put a despute and still nothing happened. Scammers $#*!es

Exceptional service from Brendan Downer at No. Andover Burtons. Food was amazing as well. Friendly service