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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow Saurabh r.
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It's nice and amazing site to celebrate our occasions where our own is far away. From us, thanks Vishal

Date of experience: June 22, 2021
India
1 review
0 helpful votes
Follow Jasmita K.
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It's good to buy cake from here for your bday party rather than any shop in this pendamic. Download this app & enjoy

Date of experience: June 16, 2021
India
1 review
0 helpful votes
Follow Raj k.
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Best flavored cake available here... Delivered on time... best service I recommend this app. Very good app. I had ordered a cake for my friend and I got it at correct time. Thanks

Date of experience: June 13, 2021
India
1 review
0 helpful votes
Follow Periyar s.
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Great app. Thanks winni for help in this lockdown to get online cake. My friend suggest me this app one year later & I am fully satisfied with the service they are providing.

Date of experience: June 8, 2021
India
1 review
0 helpful votes
Follow Madhana g.
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Fabulous job done by winni.in. I received the order as per my expectations. Thanks to vishal to her proper guidance

Date of experience: June 7, 2021
India
1 review
0 helpful votes
Follow vijay d.
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Good service during this covid time. Delivery person also on time delivery kind person.! Thank vishal

Date of experience: May 28, 2021
Canada
1 review
0 helpful votes
Follow Mit P.
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This is a scam. Not recommended at all.
May 26, 2021

Hers is an example of what you pay for and what you get. They will send your order to the cheapest bakery in your area. Don't risk your life due to food poisoning. The fruits they used were rotten and the cream tastes sour.

Date of experience: May 26, 2021
Texas
20 reviews
19 helpful votes
Follow Joshua T.
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Soft and the toppings were well placed, delivery people are also taking good care and the packing is also well articulated, I'm totally satisfied with the service they provided, It was super tasty. Really good quality

Date of experience: May 24, 2021
Canada
1 review
0 helpful votes
Follow Bee P.
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Will not use Winni again
May 24, 2021

I ordered white lilies worth 3,000 rupees as condolence for death. Winni told me they would send pink roses and a cake instead. When I said no, I need white flowers and no cake (to mark a death) they said they would send gerberas. When I asked how many, I got no response. Their ph no was always busy. Online chat had no response. Email no response. Text no response. Instead they sent a sorry looking small bouquet of white gerberas and pink flowers. Not what I paid for. Not the way we wanted to mark our friend's loss in their time of grief. Poor customer service. Will not be using them again.

Date of experience: May 24, 2021
Saudi Arabia
1 review
1 helpful vote
Follow syed q.
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Worst experience with winni cakes
May 24, 2021

Order number **************,

It was one of my worst experience ever.

I will not recommend it to anyone.

It was a third class cheap quality cake delivered for 1099 rupees.
They should be booked on fraud and cheating charges.

Date of experience: May 24, 2021
India
1 review
0 helpful votes
Follow Sarika S.
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Messed cake. Local bakery much better. Charges 2149 too expensive. Charged for heart shape extra n deliver round shape. Bought B'day banner which didn't deliver charged 149.

Date of experience: May 19, 2021
India
1 review
0 helpful votes
Follow Sree R.
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Irresponsible management and customer care
May 18, 2021

Irresponsible management and customer care

Order id: **************

've been calling the customer care and trying to chat in the website from 4 PM and after such a struggle, I came to know from the customer care representative that MY ORDER WAS DAMAGED DURING TRANSPORTATION
(for doubts/suspicion, please try to check my conversation with your representative, that would be recorded in your database). This happened around 7:15. I requested that representative to cancel the order and send me a confirmation, which he accepted.

Then, after quite some time, I received a Call from a guy saying that the cake is on its way and it will be delivered around 8 PM. I replied that I've cancelled since the expected time of delivery was 6 PM(which was the slot I booked in your website!).

I called customer care again to ask about the status and I was shocked to hear that, the order has been returned since I REFUSED TO ACCEPT!

More shocking is that I received an email and text msg stating that the order has been delivered to me!

No response/refund/cake yet!

Date of experience: May 17, 2021
India
1 review
0 helpful votes
Follow Meghna S.
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They are just a fraud, and never deliver your item they just take money and never come back.
I request google to delete there websites because of them poor people will have to suffer in future. They don't even deserve a single star. Pathetic! Fraud people! I will give 0 to them

Date of experience: May 11, 2021
India
1 review
0 helpful votes
Follow K S.
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If u cant fulfill orders. Y ur taking delivery. U guys have pathetic customer service numbers.
Will never order from winni

Date of experience: May 10, 2021
Germany
1 review
0 helpful votes
Follow Sumanth H.
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Hello,

I ordered cake for today(may 9), my order id is **************, they charged 400 rs delivery charge to deliver to HASSAN, karnataka.

We prepared everything for celebration and we are waiting for the cake, we waited whole day. They didn't deliver the cake. All members of family disappointed.

No response by costumer care, auto chat support is worst. Still the status of my order is processing.

I request you all, please don't order in this site.
Very worst experience in my life. Don't feel the same after ordering in this site.

Date of experience: May 9, 2021
India
1 review
0 helpful votes
Follow Vijay S.
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Pathetic services
May 9, 2021

I jad ordered a mothers day cake for mom. Suddenly after 4 hours they realized that they cant deliver and ruined my day. Also they charge delivery charges additionally.
Imaginr. 0 star rating

Date of experience: May 9, 2021
India
1 review
0 helpful votes
Follow K P.
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Fraud website
May 9, 2021

Cod not available it's fraud website not received call ND not call back don't trust it's fraud customer service number always not reachable

Date of experience: May 8, 2021
India
1 review
0 helpful votes
Follow Ujjal N.
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Big online fraud refund not giving since last 20 days I am following up, every day 1 or 2 days and it never ends

Date of experience: May 7, 2021
AE
1 review
0 helpful votes
Follow Nigar N.
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Worst service ever
May 4, 2021

If there was minus marking For the star I would have given that. I placed an order on 2nd may 2021 for a midnight delivery on 4th may 2021. While placing the order I checked with the team for the midnight delivery and they never said that due to covid they are not doing and also charged me for the midnight delivery. But to my surprise The order was delivered at 2:30 pm On 4th may 2021, without informing me. Also the cake that was sent was fat very different from what was shown on the website. They completely ruined my surprise and occasion. Worst service will never recommend to any one. The order id was **************. The first pucture attached is what i received and the second is what i had ordered

Date of experience: May 4, 2021
India
1 review
0 helpful votes
Follow Hamsa S.
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Worst service ever not providing a detailed information no proper delivery I would never recommed to choose winni this is really disappointing never know vaule of birthday never please go for this website for cakes especially for midnight $#*!... Worst staffs too not disappointing one nothing like complementary tooo if mistake is from their end...

Date of experience: April 30, 2021