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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Fast & Helpful
December 18, 2018

I was chatting with Sakshi. She's fast at work and helped me when i went wrong. This is the first time i'm using this site and found it well maintained.

Date of experience: December 17, 2018
Hong Kong
1 review
0 helpful votes
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Super fantabulous
December 19, 2018

Very good service. I would recommend to my friends and family members. Customer service is very prompt and ready to assist without excuses. Thanks a lot for making someone's bday special

Date of experience: December 17, 2018
India
1 review
0 helpful votes
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Nice service
December 17, 2018

Great food and service, would highly recommend... Went there on mothering Sunday... Everything perfect. Such friendly staff

Date of experience: December 17, 2018
Massachusetts
1 review
0 helpful votes
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At Winni they guide you at every step of ordering process. I was guided by Sakshi she helped me at every stage. Awesome service! Hope they deliver the promise!

Date of experience: December 16, 2018
India
1 review
0 helpful votes
Follow Nidhi C.
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I especially liked the way of your service to customers. The response is very quick. And yes, Sakshi, she helped me with lots of queries. Special thanks to her.

Date of experience: December 16, 2018
India
1 review
0 helpful votes
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Fantastic
December 17, 2018

Customer support was very fast I really appreciate "Sakshi" very proactive resolved my issue. Yet to delivery the surprise cake tonight to my loved sister Hope all set to go. Thanks Winni

Date of experience: December 16, 2018
India
1 review
0 helpful votes
Follow Ramesh s.
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Thanku niharika mam
December 16, 2018

I orderd from winni. They deliver my order on time iamvery hapy with winni service. I always use winni and I suggest myfrends to use winni... keep it up Niharika kapoor

Date of experience: December 16, 2018
AE
1 review
0 helpful votes
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I wanted to drop you a note and thank you 'Niharika' for the wonderful quick replay.

Thanks...

Date of experience: December 16, 2018
India
1 review
0 helpful votes
Follow Rakesh R.
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Worst Service
December 16, 2018

Worst service i will suggest you not to order anything!
Worst service even after taking customized order details.

Date of experience: December 16, 2018
India
1 review
0 helpful votes
Follow Pooja s.
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Mona is really helpful
December 16, 2018

Winni provide really great service and all team is very helpful and polite. They made my day special and rememberable as well as provide fresh cake and flowers.

Date of experience: December 15, 2018
India
1 review
0 helpful votes
Follow Prabha L.
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Worst experience ever!
December 15, 2018

This was my worst experience ever with any online delivery service. I ordered three items and wanted them to be delivered on the same day but the next slot was of next day so I kinda dropped off from this site and then one guy calls me from this number: *******070 and asks me to pay the amount and give the orderID and promised me that he will get it delivered on the same day which btw never happened. And I was not able to connect to this number after then.

Then next day, I got a call from winni and they say that the flowers that you ordered cant be delivered cause we don't have it right now, you can order cake instead and they just had one option in that. Till now I haven't received the order.
I was so frustrated with the kind of service i got from this site. It was my parents's anniversary and these guys totally ruined my gesture.

So guys order at your risk. This is not reliable at all.

Date of experience: December 15, 2018
GB
1 review
0 helpful votes
Follow R N.
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Great Service!
December 15, 2018

Ordered a cake from Winni and made the mistake of adding an extra item. The online chat service (Chatted with Sakshi) is awesome. They resolved my issue in minutes. Sakshi was great in handling my concern. Thanks

Date of experience: December 14, 2018
India
1 review
0 helpful votes
Follow Surendra N.
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Nice service... and its awesome to get services like this.

Your services from end to end to making me feel proud of my ordeing in future which maing easier to serve purpose.

Date of experience: December 14, 2018
India
1 review
0 helpful votes
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Chat Review
December 14, 2018

I got excellent chat assistance from Nandita. I greatly appreciate the able support and quick assistance.

Date of experience: December 14, 2018
India
1 review
0 helpful votes
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Good Assistance by Nanditha. My Query got immediately resolved by nanditha. I loved the customer service.

Date of experience: December 14, 2018
India
1 review
0 helpful votes
Follow Sridhar R.
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Ms. Sakshi fixed my problem without any delay. Thank you winni.in for your services even in remote areas.

Date of experience: December 14, 2018
NL
1 review
0 helpful votes
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Good service
December 14, 2018

I orderd from winni. They deliver my order on time iamvery hapy with winni service. I always use winni and I suggest myfrends to use winni... keep it up guys

Date of experience: December 14, 2018
India
1 review
0 helpful votes
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Wonderful Experience
December 14, 2018

Hi this is the first time that i am ordering online from WINNI
I wanted to deliver a butterscotch cake and i wanted to get it delivered on the same day
I somehow got into a chat with Sakshi (one of the employees) and this lady helped me a lot in providing with quick and relevant information due to which i placed my order successfully
Kudos to her and all the best to her

Date of experience: December 14, 2018
India
1 review
1 helpful vote
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Chat Review
December 14, 2018

Very Good assistance from... sakshi

My query was resolved immediately by Sakshi. It was a good experience.

Date of experience: December 14, 2018
India
1 review
0 helpful votes
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Chat Rating
December 14, 2018

I had few queries and Sakshi was very responsive and helpful on the chat support, overall very good customer experience.

Date of experience: December 13, 2018