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Winni Reviews Summary
The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
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Chat support by Sakshi was excellent and helped me make my choice now waiting for the cake delivery on time and to taste it.
Great assistance by Sakshi. Happy with the assistance. Very helpful and understanding.
Hopefully the cake will be tasty
My query was resolved immediately by Sakshi. I loved the customer care experience. Order is awited for the special occasion
Tel: *******6520 thats my order number and Sakshi. The online cutsomer support rep was amazing!
Very supportive!
Worst service i will suggest you not to order anything! They might be 2-3 guys running the company who dont even know how to talk to their customers! I ordered a cale n want it to deliver in midnight as they didnt and deliverd it next day in evening when i asked them to refund my money they said we have a legal team and will not refund my money, a girl named sneha was so rude to me and threatening me not to refund and said i can take legal action as they have legal team too!
My number is *******928 (ashish)
Today i placed an order nut the receiver was not in station. So i requested to change delivery date.
Ms. Sakshi was very helpful. She promptly got it changed which was a great relief for me.
Thanks a lot.
Warm regards
Great assistance by Sakshi. Happy with the assistance. Very helpful and understanding. Thanks to Sakshi for the help while modifying my order. Hopefully the cake will be tasty
Live chat assistance was really good and provided all the information needed. Thanks to Sakshi for the help while placing my order.
Chat experience is very good and all the required information is provided in very less time.
Very helpful and understanding.
I'm very grateful to miss sakshi. Cake is very good and customer service is very nice. And I like to cake Degines.and chocolate is also good.
She helped a lot. And she giving reply quickly.un fortunately i mentioned wrong date in my order. My order was confirmed. Bt she solved that issue. And she changed correct date. Tanqmam. She clarified my doubts easily. She is excellent assistance. Tanq u mam.
Nandita. U r doing ur job above all. All of my problems are sorted out by ur assistance. She was giving the answers within the seconds. No waiting at all.
The cake was yummy and the delivery was on time. Thanks, Winni for making our day special. The customer service is also awesome. They helped me a lot.
Had a word with Sakshi about my order confirmation issue. And she helped a lot and clarified the doubts nicely. Now waiting for the delivery:-)
Sakshi was of great assistance to me in search my queries and desired cake and flowers customisations.
I had a chat with Miss Nandita and placed order. She helped a lot to place it. Thank you Sakshi for helping. Good job and well done. Keep it up. Looking forward to order again. Thnku so much winnie.
Customer support chat was active even early in the morning. Executive was very co operative and helpful. I have ordered online cakes many times, but this was the smoothest experience.
Sakshi responded quickly for my queries which helped me to order my product easily. Thank you team!
I booked all item for anniversary and they deliver all item for birthday, all item third class. Dont book any thing for this online site...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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