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The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.
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I already sent you mail regarding feedback... and call too. Bt nobody is response me yet.
As per my ordered you didn't send me heart shape cake and deducted 100-150/- for heart shape... you just send round one... so i am very disappointed you have to fulfilled customers requirement as we pay for it... bouquet was not so standard.it looks like homemade... you have charge me 350 for that... in future i am not going to order from winni...
Late delivery. I ordered it to be delivered between 10 AM- 9PM and it was delivered after 10 PM. Moreover, the contacts provided on the website didn't respond when I explained them the issue. Poor service and customer relations.
I made mistake in buying from this place
I have never see such a bad deal. They must introspect if they intend to remain in this business.
I ordered the cake mid of the day, it was a birthday cake. After four hours the cake was delivered. The delivery was very fast. Thank you very much.
Cake was nice, quality good. But the design we select was not same as shown during booking the order. The message we wrote during booking do not reach the recipient this is a great mistake on you're part. This was the first time i have booked order from you otherwise most from ferns and petals they take care of each and everything. I hope and improvement next time.
Excellent service. My order deliverd timely. Thanks manveer for solv my queries shortly. Cake ND chocolate was owsome
Good service, On time delivery, good staff nice behaviour, doing good business by spreading love and joy in people.
More valuable when you connect two people by emotions, this is the great thing.
Neither the cake nor the delivery was good. Fruit cake just had grapes on it and there was not even a happy bday message on the cake, it was just blank. Very very disappointed. Not at all worth the money
Sakshi, you are amazing. Appreciate your support and patience in answering all my queries. Thanks for your time.
Its a very good service by you thank you so much, its deliver before the giving time.
Thanks,
With warm regards
Kushal Sharma
Delivery service good but 500 gm ke order pr aap 250 gm ka cake delivered krte ho, isliye next time aapko order nhi denge
Sakshi is really good in handling customer's queries and request. I asked to preponed delivery which she immediately forwarded to concerned delivery team. I hope it is delivered on time. Good support!
It was really nice chatting with Sakshi, who made my day in understanding what is my requirement and did all that she can do. Great work and lovely customer experience
Tnx to winni for providing this facility by staying far we make our near and dear one special and make them feel grt... thank you
I have ordered for Death by chocolate Cake they have given some ordinary cake... And when I told them to return my money... They are giving another cake in midnight after the Birthday celebration is over... Really your cheating customer
Order will be delivered at right time.
Excellent service.
I'm loving it.
Hoping that my next order also will be also be delivered at correct time slot.
Gonna share with my friends about this.
The presentation was extremely important for us, and we chose the cake based on the image. But the cake delivered to us looked completely different and very very basic. We added our own cake topper and kitkat bars on the cake to make it look ok. The deceiving image deserves 1 star, but the cake was tasty so giving 3 stars for that.
Sakshi was very helpful and patient in assisting me with the cake customization process.
Great support person and asset to your team
Answer: They don't complete fraud. Never order from winnys
Answer: I thinks chocolate cake is very good with red velvet.
Answer: Yes, Winni delivered the same day as per the as a user. I Am grateful for winni.
Answer: After 4 hours
Answer: Hello Do i have sameday delivery in Madanapalle? What time before I need to order? Pin code: 517325
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