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Winni

2.4

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Winni Reviews Summary

The overall reputation of the company is significantly marred by consistent customer dissatisfaction, primarily stemming from poor product quality and unreliable service. Customers frequently report receiving damaged or incorrect items, with many expressing frustration over unresponsive and unhelpful customer service. Common complaints include delivery delays and misleading order statuses, leading to a perception of fraudulent practices. While some customers acknowledge the variety of products offered, the overwhelming sentiment reflects a lack of trust and a recommendation to avoid the service due to repeated negative experiences. This highlights a critical need for the company to enhance its customer support and product reliability.

This summary is generated by AI, based on text from customer reviews

service
202
value
200
shipping
193
returns
168
quality
191

We monitor reviews for authenticity

India
1 review
1 helpful vote
Follow shital K.
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Disappointed...
January 12, 2019

I already sent you mail regarding feedback... and call too. Bt nobody is response me yet.
As per my ordered you didn't send me heart shape cake and deducted 100-150/- for heart shape... you just send round one... so i am very disappointed you have to fulfilled customers requirement as we pay for it... bouquet was not so standard.it looks like homemade... you have charge me 350 for that... in future i am not going to order from winni...

Date of experience: January 12, 2019
India
1 review
0 helpful votes
Follow Surbhi J.
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Poor service
January 12, 2019

Late delivery. I ordered it to be delivered between 10 AM- 9PM and it was delivered after 10 PM. Moreover, the contacts provided on the website didn't respond when I explained them the issue. Poor service and customer relations.

Date of experience: January 12, 2019
India
1 review
0 helpful votes
Follow R c.
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I made mistake in buying from this place
I have never see such a bad deal. They must introspect if they intend to remain in this business.

Date of experience: January 12, 2019
Norway
1 review
0 helpful votes
Follow Amarjit K.
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Birthday cake
January 12, 2019

I ordered the cake mid of the day, it was a birthday cake. After four hours the cake was delivered. The delivery was very fast. Thank you very much.

Date of experience: January 11, 2019
India
1 review
0 helpful votes
Follow Lokesh P.
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Good needs improvement.
January 12, 2019

Cake was nice, quality good. But the design we select was not same as shown during booking the order. The message we wrote during booking do not reach the recipient this is a great mistake on you're part. This was the first time i have booked order from you otherwise most from ferns and petals they take care of each and everything. I hope and improvement next time.

Date of experience: January 11, 2019
India
1 review
0 helpful votes
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Thanks manveer
January 12, 2019

Excellent service. My order deliverd timely. Thanks manveer for solv my queries shortly. Cake ND chocolate was owsome

Date of experience: January 11, 2019
India
1 review
0 helpful votes
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Very nice initiative
January 12, 2019

Good service, On time delivery, good staff nice behaviour, doing good business by spreading love and joy in people.
More valuable when you connect two people by emotions, this is the great thing.

Date of experience: January 11, 2019
India
1 review
0 helpful votes
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Not satisfied
January 11, 2019

Neither the cake nor the delivery was good. Fruit cake just had grapes on it and there was not even a happy bday message on the cake, it was just blank. Very very disappointed. Not at all worth the money

Date of experience: January 10, 2019
Maryland
1 review
0 helpful votes
Follow Rajesh S.
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Fantastic Chat Support
January 12, 2019

Sakshi, you are amazing. Appreciate your support and patience in answering all my queries. Thanks for your time.

Date of experience: January 10, 2019
India
1 review
0 helpful votes
Follow Kushal S.
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Birthday wishes
January 10, 2019

Its a very good service by you thank you so much, its deliver before the giving time.
Thanks,
With warm regards
Kushal Sharma

Date of experience: January 10, 2019
India
1 review
0 helpful votes
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Bad experience
January 9, 2019

Delivery service good but 500 gm ke order pr aap 250 gm ka cake delivered krte ho, isliye next time aapko order nhi denge

Date of experience: January 9, 2019
India
1 review
0 helpful votes
Follow Vikash C.
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Sakshi is really good in handling customer's queries and request. I asked to preponed delivery which she immediately forwarded to concerned delivery team. I hope it is delivered on time. Good support!

Date of experience: January 8, 2019
India
1 review
0 helpful votes
Follow JAGADESAN S.
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It was really nice chatting with Sakshi, who made my day in understanding what is my requirement and did all that she can do. Great work and lovely customer experience

Date of experience: January 8, 2019
India
1 review
0 helpful votes
Follow Prema A.
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Tnx to winni for providing this facility by staying far we make our near and dear one special and make them feel grt... thank you

Date of experience: January 8, 2019
India
1 review
0 helpful votes
Follow pavan k.
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I have ordered for Death by chocolate Cake they have given some ordinary cake... And when I told them to return my money... They are giving another cake in midnight after the Birthday celebration is over... Really your cheating customer

Date of experience: January 8, 2019
India
1 review
0 helpful votes
Follow Hema L.
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Order will be delivered at right time.

Excellent service.
I'm loving it.
Hoping that my next order also will be also be delivered at correct time slot.

Gonna share with my friends about this.

Date of experience: January 8, 2019
India
1 review
0 helpful votes
Follow Avval G.
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The presentation was extremely important for us, and we chose the cake based on the image. But the cake delivered to us looked completely different and very very basic. We added our own cake topper and kitkat bars on the cake to make it look ok. The deceiving image deserves 1 star, but the cake was tasty so giving 3 stars for that.

Date of experience: January 8, 2019
Israel
1 review
0 helpful votes
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Sakshi
January 9, 2019

Very very helpful and polite. She knows how to handle customers who aren't in good mood. Reaaly Really nice.

Date of experience: January 8, 2019
India
1 review
0 helpful votes
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Support
January 8, 2019

Quickest & Nice support... sakshi...
Keep up the good work... I will definitely suggest other to use the service

Date of experience: January 7, 2019
California
1 review
0 helpful votes
Follow Rajesh R.
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Sakshi was very helpful and patient in assisting me with the cake customization process.
Great support person and asset to your team

Date of experience: January 7, 2019