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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 117 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Volk H.
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Great selections
July 9, 2020

Great price with an awesome selection. Shipping was packed well and also extremely fast even during the pandemic

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Volk,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
3 reviews
1 helpful vote
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I have dealt with Wineinsiders for many years, probably over 50 case orders. I have never been disappointed with the wine I have received or their service. I recommend Wineinsiders without reservation.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Ralph,
Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Missouri
1 review
0 helpful votes
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Wine First Take
July 9, 2020

My first time ordering from Wine Insiders-Placed order-communication very good during this covid period-and the wines are very tasty. I am very happy with the company and the wines. Will continue to order!

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Richard,

Thank you for your great rating! We really appreciate your positive feedback and are pleased to hear you are enjoying the selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require any assistance with any of your wine needs, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

New Hampshire
2 reviews
0 helpful votes
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Great wines!
July 9, 2020

We love the choices and convenience of ordering from wine insiders. The prices are great and we have gotten good quality wines. The are always shipped right away and sometimes we receive them next day. Can't say enough good things.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Eileen,

Thank you for your great rating! We really appreciate your feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New Hampshire
1 review
0 helpful votes
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Found WineInsider right before MA went into coronavirus lockdown. What a great find! I have referred many people to the site. Great wines, good price, fast delivery, what else could you want?

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Thomas,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support! We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

Washington
1 review
0 helpful votes
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Great Wine
July 9, 2020

We have never had a bad bottle of wine. We order and it is promptly delivered... and very quickly too... every bottle is packaged perfectly... and free delivery which we love and which other wine clubs don't offer.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi William,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Pennsylvania
2 reviews
0 helpful votes
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Don't waste your time playing games with special wine offers from other companies. They are usually just selling you a membership. Wine insiders cares about your enjoyment of sipping good wine. Wine insiders stands behind their products. Fair pricing, quick delivery and personal service need I say more!

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi CinDee,

Thank you for your great rating! We really appreciate you taking the time to provide your positive feedback.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.
If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Florida
1 review
0 helpful votes
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I have nothing but WINE LOVE for Wine Insiders! It has been a beautiful wine marriage! Awesome service!

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi C K,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. With daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

California
1 review
0 helpful votes
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Over the years, 10+, I've been ordering a case from Wine Insiders every so often. Decent wine with which to explore and grapes from many parts of the world. Not everything matches my palette, but I've never had a bad bottle. I consider that part of the tasting experience and enjoyment of wine. My preference is white, but I'll buy a mixed case as well. I do go to wine shops and am a member of a couple of wineries as well. It's nice to be in those environments. Every so often Wine Insiders will have a real deal on a case which of course makes my wallet happy and it's easier to e-shop. So, overall, I'm satisfied with their products and service.

Date of experience: July 8, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Bruce!

We appreciate you taking the time to send us your feedback. We are pleased your experience with our service has been positive and appreciate your continued support these past 10 years.
With new selections, we know you will enjoy, we hope to keep your support for many years to come.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our agents are always available to assist you with any of your future wine needs. Please do not hesitate to contact us us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

California
1 review
0 helpful votes
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Wine Insiders has introduced me to some great wines I would not have otherwise tried. They offer great specials and excellent customer service.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Trish,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

New Jersey
1 review
0 helpful votes
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As a long time customer of wine Insides, I have never had a problem with the quality
And price of the wine. Be it a bottle or case. Unfortunately, with the long delay in shipping
The wine, it is very difficult to plan a social event with relatives and friends counting on
The wine as the principal beverage.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Frank,

We appreciate you taking the time to send us your feedback. We apologize for the delayed shipping inconvenience. Although there were delays, our shipping time frame has resumed its usual 3-5 business day estimated delivery. However, we are pleased you enjoyed the selections and appreciate your continued support.

Please do not hesitate to contact us us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.Our agents are always available to assist.

Cheers!

Georgia
1 review
0 helpful votes
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Amazing!
July 9, 2020

Wine Insiders ships very quickly, has a god assortment of wines and very good deals and discounts. I will definitely keep using them for my wine purchases.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Oscar,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

New York
1 review
0 helpful votes
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I have ordered this wine when the price is right and try different ones. I have been keeping track of my favorite chardonnays and various reds. Its a nice way to try new wines at great prices and I like that I can order and not get on a monthly automatic mailing. I can do it at my leisure. Highly recommend

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Donna,

Thanks for your feedback and for purchasing wine from Wine Insiders! We’re glad you enjoyed your wine and would love to help you out with any of your future wine needs.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Georgia
1 review
0 helpful votes
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Great Job
July 9, 2020

I know it has not been easy during these trying times. Wine insider has been doing a good job in my opinion to keep customers happy and shipments coming on time. If for reason my shipments was delayed they have compensated me in some way. They have a great Variety and prices. Thank you wine insiders keep up the good work. Stay safe and well.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Steven,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

New York
2 reviews
0 helpful votes
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Good selection
July 9, 2020

I've always received my orders promptly and the wines have been fairly priced and of good quality. My only complaint is that I will occasionally receive an email advertising 30% off or some other discount but when I complete my order, it's not there, and there's no code to put into the order to enable the discount. Frustrating.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. Wine Insiders Rep
over a year old

Hi Silverius!

Thank you for the positive feedback! We are pleased you enjoyed the selections and apologize for any inconvenience you may have experienced in trying to use one of our promotions. If the issue persists in the future, please do not hesitate to contact us us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST. Our agents are always available to assist. Cheers!

Massachusetts
1 review
0 helpful votes
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Try Wine Insiders
July 9, 2020

I have been a Wine Insiders customer for years now. I love their selection of wines. I am crazy about all the special deals they offer. Most of all, I adore that they offer so many free shipping opportunities. There's no hidden monthly contract here; just great deals on lovely wines. You owe it to yourself to check out Wine Insiders.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi A C,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

Colorado
1 review
0 helpful votes
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Fabulous Wines
July 9, 2020

All of the wines received have been fabulous. Its fun to try different wines from all over the world. It has created a bucket list of where to visit in the future.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Paul,

Thanks for your great rating and for purchasing from Wine Insiders! We're glad you enjoyed your wine and hope you get to visit the places you've learned about from our selections!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

New York
1 review
0 helpful votes
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I love wine insiders not just because their wine is always good but also for their fast and convenient delivery service, especially during a pandemic when things are stressful and complicated you can unwind with good wine. :)

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Jeimy,

Thank you for your exceptional rating! We really appreciate your feedback and are pleased to hear of your positive experience with our service. Thank you for your continued support!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

We are always here should you require assistance with any of your wine needs. Do not hesitate to Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST

Cheers!

California
1 review
0 helpful votes
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I have now ordered several times and have been extremely pleased with the choices, the prices and the timeliness in receipt of the wines I have ordered. Some of the wines are so good I will be ordering them again but it's fun to just get a variety and try them out. I highly recommend this company.

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Sheryl,

Thank you so much for taking the time to provide your feedback, we appreciate the great review! With daily offers and new selections, we are positive you will always find the best option to suit your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

If you ever need any assistance, please do not hesitate to contact us at [email protected] or at (800) 615-7304 Mon - Fri 6:00AM to 5:00PM PST.

Cheers!

New York
1 review
0 helpful votes
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They're great
July 9, 2020

Wine is great, they have a range a lot to choose from, price is affordable, customer service amazing. I mean what else could you ask for?

Date of experience: July 8, 2020
Jordan S. Wine Insiders Rep
over a year old

Hi Mohamed,

Thank you so much for your review. We appreciate your continued business and hope you'll enjoy our new selections as we travel the world to find the best wines at affordable prices!

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Our Customer Service department prides itself on its speedy responses and delightful attitude. If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States