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Wine Insiders

3.5

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Wine Insiders Reviews Summary

Wine Insiders generally enjoys a positive reputation among customers, praised for its extensive selection of quality wines, competitive pricing, and efficient shipping. Many customers express satisfaction with the ease of ordering and the variety of promotional offers, highlighting a reliable service that often exceeds expectations. However, some concerns arise regarding customer service responsiveness, particularly in handling order cancellations and pricing discrepancies. While most reviews reflect a strong loyalty and appreciation for the brand, a few customers have experienced frustration with communication and fulfillment issues, suggesting a need for improved customer support mechanisms. Overall, the sentiment leans favorably, with room for enhancement in service consistency.

This summary is generated by AI, based on text from customer reviews

service
232
value
235
shipping
235
returns
70
quality
231
This company responds to reviews on average within 104 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow David D.
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While they do have a wine club option, the thing that raises Wine Insiders above the rest is that you don't have to use it. You can go to their site, see all of their wines, and order which ones you want. Their selection includes wines from every country you would want to buy wines from. The prices are incredibly low and the quality and service is outstanding.
About their wines... I've been enjoying wines for many, many years and I definitely have my favorites. None of my favorites were offered here. That was the biggest hurdle for me to overcome. But the prices were so good, I decided to take a shot. 6 bottles shipped free so I ordered 3 from France and 3 from Italy and mixed reds & whites. To be honest, I was pretty blown away at how good the wines were. Wines from vineyards that I've never heard of. And many, many orders later the worst wine I purchased fell into the "good" category. Many were exceptional, and a few like one of their Montepulciano's and a French Bordeaux, were the best I've ever had.
So you can pick your own wines, order whenever you want, and as many as you want, never a minimum or pre-selected assortment. On top of all that, their prices are great. That is why these guys are the best on-line option.
Oh, and don't believe those one star reviews. Wine Insiders ship their wine orders within 1-2 days and they are shipped Fed-Ex overnight. So you get them within 3 days.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi David,

Thank you for the fantastic rating. We appreciate you taking the time to send us your positive feedback and are pleased you are satisfied with the selections you have received. We hope to keep your continued support with new varietals we know you will enjoy. If you ever have any questions regarding a particular wine or offer, please do not hesitate to reach out to us. Our representatives are always available to assist you.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Wisconsin
1 review
0 helpful votes
Follow Rebekah J.
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Although there are more expensive online wine sellers, I find Wine Insiders to provide more in depth info on wines and are always helpful when I have called. They also offer great options for delivery.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Rebekah,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.
If you have any questions regarding certain selections or offers, do not hesitate to reach out to us.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New Jersey
1 review
0 helpful votes
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Great service
July 9, 2020

In the middle of pandemic, they provided great selection of wine. Due to the restriction, the shipment was delayed, but their customer service sent us the message for the exploitation with apologies. We also received many different coupons. Definitely, we will buy from them in the future.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Em,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Arizona
1 review
0 helpful votes
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I have ordered three times and each time I was highly satisfied with the timely delivery given the complexities of COVID 19. I have enjoyed every wine I've opened so far, and have discovered two that are my new favorites. The prices are very low in comparison to the excellent quality and taste. I will continue to order.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Angela,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
1 review
0 helpful votes
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Getting Better
July 9, 2020

Initial order took longer than promised or expected. Subsequent orders went smoothly. Selection and prices are quite good. I recommend you give it a shot.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Thomas,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service.
We sincerely apologize for any shipping inconveniences.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New Jersey
1 review
0 helpful votes
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Excellent wines
July 9, 2020

We have been pleased with all of the wines we have received from Wine Insiders. We have not had any issues with delivery and will order from them in the future.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Linda,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Colorado
1 review
0 helpful votes
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Regular wine drinkers but not snobs will find Wine Insiders a great convenient and not very expensive source of supply. Have made VERY few selections we didn't enjoy.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Stephen,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with the selections you have received. Should there be any issue with any of the selections, please do not hesitate to reach out to us and one of our representatives will assist you in finding the best possible solution.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Maryland
1 review
0 helpful votes
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Disappointed
July 9, 2020

The service has been very good. Wine received when it was it was supposed to. However, many of the wines that we have grown to love are suddenly not currently available. They have not been available for the last 4 months. The wines currently on sale do not interest me. Therefore, we are not buying any wine at this time.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hello Wayne,

Thank you for taking the time to send us your feedback. We apologize for any inconvenience regarding the lack of variety at the time of purchase.
Do not hesitate to reach out to us regarding a certain selection. Our representative will assist you with any questions you may have.
We strive to provide the best customer experience we can. Reach us via email at [email protected] or by phone at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Illinois
1 review
0 helpful votes
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I purchase a lot of wine from many different sources including on-line and at large beverage depots. My experience is that the red wines (for the most part) are a good value for their price point and a bit better than I expected. They are decent everyday wines that you can bring out to a BBQ or have with your basic pasta or pizza. They have wines from places around the globe and some are quite interesting.

The company even ran a promotion for all wines at under $10.00/bottle and I was happy to pick up several bottles of excellent White Burgundy at a rock bottom price. I believe the Wine Insiders' customer service also tries hard to be attentive and helpful. I think it is worth you trying once to see if the wines are to your taste.

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hello Mike,

Thank you for the great rating. We appreciate you taking the time to send us your positive feedback and are pleased you have been satisfied with our service.
Our customers are important to us and we will strive to provide the best possible experience. Contact us regarding current promotions and our representatives will find the best option suited for your needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click https://wineinsiders.com/referral.

Reach us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Pennsylvania
1 review
0 helpful votes
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When the state closed its liquor stores, we found Wine Insiders to provide supplies for the long haul. The selection is good, many varieties from the worlds wine regions. They specialize in good value for price. We tried both whites and reds and have found all selections to be good and some exceptional. Their service is excellent; good customer service and personal contact. We have used them several times so far and intend to continue to use them for the foreseeable future. Highly recommended

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Richard,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and appreciate your continued support. Our representatives are always available to assist you with any of your wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Delaware
1 review
0 helpful votes
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We began purchasing wines from Wine Insiders several years ago having been referred by family who are avid wine drinkers. They have traveled the world and have fine tastes - they highly recommended that we try these wines. The best thing about Wine Insiders is the variety, fair prices, special offers for loyal customers and no subscription required. We now refer everyone we know to Wine Insiders and have even purchase cases as gifts for weddings, special events etc.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Robert,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and appreciate your continued support.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
2 reviews
0 helpful votes
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For me, Wine Insiders stands out among the endless online wine purchase offers, in part, because there is no need to join a club and free shipping is usually available. With many other wine sellers shipping can be costly and joining a club is just another thing to add to the "manage this" list. Also, WI pricing is reasonable, the website works great, and many of the wines are pretty good too for the price. I can't think of a reason not to include Wine Insiders in your wine buying options.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Thomas,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Should you have any questions, our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Virginia
1 review
0 helpful votes
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Great Service
July 9, 2020

Wine Insiders is super easy to use. Great quality and great shipping. I've been more than happy with the product and their service. Many thanks to Wine Insiders.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi,

We appreciate you taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

New York
2 reviews
0 helpful votes
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Awesome
July 9, 2020

I have ordered at least 4 times now. The first was at the heart of this craziness and took a little over a week to get here, however they did give me 40% off my next order. I haven't received a wine that I haven't like. Everything is wonderful!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Michelle

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Connecticut
1 review
0 helpful votes
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Marked up discount
August 8, 2020

They offer 20 dollar bottles for 14 then give 20 off a 6 pack and you buy for 10 a bottle!
But wines really 10 dollar value.
That's not the worst thing: 10 for 10. But not too excited either

Wine Insiders attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
New York
1 review
0 helpful votes
Follow F P.
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Great wine
July 9, 2020

I love this site for buying wine. It's not a club where you have to buy wine a few times a year. You only buy when and how much you want. They have great prices, the wine is always good and it's delivered to your home within a couple of days. Delivery is always free if you buy a certain amount-usually at least 6 bottleS but sometimes 12. It depends on the deals and prices of the wine.

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi F. P.

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. We hope to keep your continued support with new selections we know you will enjoy. Our agents are always available to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

Contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Massachusetts
1 review
0 helpful votes
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And why not?
July 9, 2020

I can't even remember how and why I 'discovered' Wine Insiders a while ago, but I am so glad I did! I have tasted some really delicious bottles, and my next door neightbor, in this time of Covid, is particularly happy to come share some 'wine-time' as her son had named it. I particularly enjoyed the tours and descriptions of some of the vineyards this spring, and tasting their products. I have recommended Wine Insiders to many of my friends - the prices and having wine delivered is such a great feature in the current circumstances!
I have also appreciated the care that Insiders have taken to ensure that deliveries were made on time, and the wine was well packed. This is a really great way to learn about and taste some really lovely wines!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Susie,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. We hope to keep your continued support with new selections we know you will enjoy.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Massachusetts
1 review
0 helpful votes
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I've been a customer of Wine Insiders for several years. I feel the quality for the price is an exceptional deal. I would recommend any wine lover to try it. You won't be disappointed

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi George,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service. Your continued support is greatly appreciated.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Washington
1 review
0 helpful votes
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Delicious wine!
July 9, 2020

Always arrives quickly. Every wine I've ordered has been exceptionally yummy. And all that with great prices!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Judy

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and would love to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

Florida
1 review
0 helpful votes
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Wine Insiders has quality wines at a great value! I was so impressed with ordering my wine during these tough times lately. I was always receiving updates on my order and when it would be shipped which was only a matter of a day or two later than before everything got crazy! Thank you Wine Insiders for being there for me!

Date of experience: July 8, 2020
Crystal G. — Wine Insiders Rep
over a year old

Hi Terri,

Thank you for the great rating and taking the time to send us your positive feedback. We are pleased you are satisfied with all aspects of our service and would love to assist you with any of your future wine needs.

At Wine Insiders, we know that the only thing better than wine is sharing it with friends, so we’d appreciate it if you told your family and friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click
https://wineinsiders.com/referral.

If you ever require assistance, please contact us at [email protected] or at (800) 615-7304 Mon-Fri from 6:00am to 5:00pm PST.

Cheers!

From the business

Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.


wineinsiders.com
Los Angeles, CA, United States