wine.com

Order was delivered with wrong product. After dealing with Chat that stopped responding and being hung up on by Customer Service, on a third attempt I was told to re-box it up, FedEx would pick back up and would send the correct product. FedEx never came, sent 2 inquiry emails that got no response called to only be disconnected from 2 different customer service people before getting a third where I was on the phone for an hour trying to resolve. They then required a picture of the wrong product before they could send out FedEx. Still waiting for resolution. Would never use this company again.

The review "Stars" for wines on wine.com are not credible. Customers cannot write a review of wines.

I ordered something months ago and did not receive it. A customer service rep. From Wine.com mentioned it was in the hands of Fedex, however, it was delivered SIGNIFICANTLY late and way past the occasion for my friend. Wine did not help issue a refund and the rep. Was unknowledgeable and had no clue what she was talking about. In order to get this issue resolved, i had to dispute it with my CREDIT CARD COMPANY, which should only be used as a last resort. What an embarrassing organization.

Never delivers on time. A package that was supposed to be delivered to NJ never arrived. The package originated from a Wine.com warehouse in NJ only had miles to deliver the item to the recipient in NJ. Fedex decided to ship the NJ bound package to California. They refuse to help, charge my account and are unable to put me through to a supervisor. I basically was charged $60 for items that will never get delivered. Wine.com customer service offers no solves -- horrible way to treat a long customer. If I could give a negative star review I would. They don't even deserve a 1 star.

So I order every year a bottle of Cristal for a family member. I went to wnie.com and it stated you get 20% discount for purchases over a certain dollar amount. The Cristal is $390 so obviously I deserved the discount however when I went to checkout, it would not apply the coupon. I called customer service and this is truly a hularous excuse...customer service said that if a product price ends in 97 as the Cristal is 399.97 then they cannot apply a coupon if shipped to california because yes the price ends in the two numbers 97. What a joke! I'm like okay so why is it not priced at 99 cents, Frankly I laughed and hung up. Will never buy from wine.com again. A total SCAM!

My StewardShip membership renewed on May 24,2023. A May 5 email which was sent to remind it was scheduled specifies "Free standard shipping on every order". This what I expected and agreed to when I permitted the scheduled auto renewal. I did NOT agree then, nor do I agree now, to pay $10 shipping for any order under $49. I did NOT receive a subsequent email clearly communicating this change nor giving me the option of discontinuing the StewardShip membership and getting a refund for the remainder of the year from renewal. I would not have agreed to renew if this change was made known at the time of the May 5 "Wine.com StewardShip Renewal Scheduled" email. I purchased the renewal with the expectation that I could order one or two bottles of relatively inexpensive wine without paying for shipping.

I attempted to remedy this problem by calling and emailing customer service. They were not helpful over the phone and said no refund for the remainder of my membership could be issued because I had "used the membership" (meaning I placed orders after the renewal). Why would I renew if I didn't plan to continue placing orders with the company?After a cookie cutter reply within 15 minutes of my initial email, my response to that email went unanswered for 10 days. I called customer service again today, this time getting to speak with an apparent "manager" who spouted the same ridiculous line about not being able to do anything because I "used the membership". Furthermore, she said they have the right to change their membership terms at any time.

This is bait and switch behavior which should not be tolerated.

Wow! I see they have many bad reviews. Makes sense then I am having to do this. They float a free shipping code that is attached to a membership. They keep it separate, but I am sure there was some little pop up I missed. So when my order came they charged me for the membership, which gets you free shipping. I called CS and said I didn't want the free shipping or the membership, so bill me for shipping and refund the balance from the membership to me. Oh NO, you can't do that. You are stuck for a year with the membership. WHAT? You can't subtract shipping ($16.99) from the membership fee ($69) and give me a refund of $52? Nope, they won't do it.

This site seemed great at first with free shipping and discounts and then all of a sudden they started making pretty much everything nondiscountable even though their prices are high. Do not buy membership to this service. Its cheaper to go to your local liquor store.

Multiple instances of when wine does not reach at time. I stopped sending out wines during CHristmas just for that reason and switched to birthdays - and that too has been consistently delayed. Not sure where the problem is. The customer service person just read me the rules. I got the free shipping service - and that is not refunded if used even once. My advice: Find another wine merchart.

Placed an order on Sept 22,2022 - it is now Feb 4,2023 and I am still waiting. Zero response on follow up.

I received a partial holiday company gift from wine.com. I know it was partial because my invoice says there should be two items but only got a small box. I sent them a message inquiring about my order and they told me they will send out the missing item ASAP. Well its been three weeks and nothing has arrived at my door. When I responded to their email to ask for a tracking number, they blocked me. I then reached out to the support team and they said that they can't help me.

Ridiculous. Way to ruin someone's holiday!

Ordered a gift basket for a friend who had a parent passed away, but the basket was a week late. The person never even got the basket because she was already gone from her realitives house by the time it arrived! They gave me no refund, nothing. They blamed it on fed ex.

Do not buy anything from them, they intentionally send you the wrong Items then make it very difficult to return, they do not have what they say they have.

Received a broken bottle of wine as a gift order. After spending at least an hour with Viviane, the customer service representative I was told that they don't have this type of wine in stock. The company refused to offer another replacement. Won't recoment this company.

I wish I had read these reviews before ordering. This company is terrible. First, they didn't inform me that a gift I ordered for delivery was indefinitely out of stock and the email said it would be delivered -- until the recipient told me it hadn't arrived. I called and was told, "oh, that wine is out of stock." Apparently, I would never have learned that the wine I had gifted was never going to be delivered and I was charged anyway. I got them to substitute 2 other wines and deliver it, but then they charged my credit card for the original price (which was MORE expensive wine) AND also charged me for a mysterious $174 IN ADDITION to this, which a month later is still on my credit card and they can't explain why (saying 'it was a hold') and I have called twice and the customer service keeps disconnecting me. I'm going to have to file a complaint with my credit card to get this extra charge credited. They should be closed down. Don't order from them! (Naked Wines is much better, as I've learned.). Save yourself the hassle.