wine.com

They claim that they are upgrading their website for over a week and a half now nothing happens. You spent multiple hours online with customer service once they charge your card more than one time. No results and then their chat representative after you wait for 56 people in a Q for 45 minutes decides to in their chat. Do not bother ordering from this company because you will not get your order! You will however get a bunch of excuses on how system upgrades are causing all of these issues. Maybe they should test your system upgrade before you try to change your system.

Don't trust this business. I will never order from them again. They placed two authorization holds on my account for a single order and claimed that the funds were released - they were not. Customer service was not only slow but completely unempathetic, uncaring, and unhelpful. I will never shop from them again and I caution you as well. Shop at your own risk. I don't trust this company. They also lied to me about receiving a survey at the end of our interaction.

So I'm a huge Mary J Blige fan and was excited about pre-ordering one of her wines as an August bday gift to myself. I placed the order on 7/17/20 and checked the status on 8/1/20 to find it was on hold because of weather.(I totally understand NC is hot, but if I'm paying almost $40 for the wine you'd think they could find a way to safely ship the item.) I am extremely disappointed with the customer service and how the lack of it affects Mary J Blige, she needs to find a better vendor to help with the sale of her product. I guess I'll have to wait until it reaches NC, but until then I would not recommend anyone in the South purchase any wine from wine.com, if you do you could be waiting for months to get your items. YOU'VE BEEN WARN, BUYER BE WARE!

WALK AWAY NOW. Silly me, I thought when a their ONLY product was WINE they would have a shipping method... I don't know... safe for wine? Or at least explain your shipping options to you before you purchase. Not the case. What happens is you purchase, then they tell you they can't ship wine using their normal methods until the temperature is below 85 degrees. So if you are delivering to FL or anywhere similar, you are looking at a 3-4 month wait. HERE'S THE WORST PART: after learning this I said just cancel my order, I'll do direct delivery from a local shop (this was for a gift). THREE customer service reps told me "No problem! You'll see the refund shortly" and then left the chat and/or phone call, and did nothing! Not only did I not get the cancellation confirmation, I kept getting shipping updates. It's as if they are actually trained to tell you "no problem" and then walk away without even trying to do anything. I've experienced bad customer service before, but this takes the cake.

I almost didn't use this company because the ratings were so bad. I tried to order wine from another site, but they didn't have the wines I wanted so I came back to Wine.com.

I took a chance on these guys, and I'm so glad I did. I've placed 4 different orders so far, and all of them have been great. I did have some trouble initially with the discount codes, but I called customer service and they quickly took care of it.

I only drink organic wines, and honestly these are way better than the wines I get at my local store. I'm also loving the shipping program where you get unlimited shipping for 49.99 per year. I've saved $200 already with that option.

I really don't understand all the complaints, but I'm happy I gave them a chance.

After legitimately purchasing 1 1/2 cases of wine, we continued to be sent subsequent cases to the tune of $4000 worth of charges to our credit card. Trying to get these cases returned and then getting credits to our cards took over a month of almost daily calls! Finally, with all of that resolved, today we just got an email that they attempted to send us more wine (THAT WE NEVER ORDERED!) but that it was undeliveralbe. Thank heavens! We now have to check our credit card statement daily, praying that no charges were made.

Wine.com appears attractive for price points and listed availability... but I have a major cautionary note to add. Their handling of orders, once placed, is inconsistent and often slow and sloppy. Most recent case in point: two orders from me with the same promised delivery date. Both orders languished for days before being filled and shipped. Both missed their promised delivery date. Events in two states were negatively impacted. And (!) the wine suffers two additional days in hot trucks.

First and last time I will buy from you, rather a bitter experience to find out that you don't regular bottles but half bottles... I sent it as a gift and found out that what I sent as novelty was a very expensive half bottle. You should made real clear what as a customer I was buying... you guys offended me (even felt scam) by this trick. Who in the world delivers half bottles for such price? IT has been such RIDICULOUS experience buying from you!

Don't trust them when they say that someone 21+ has to sign for the package. I placed two separate orders for two different people through this site. One was me, one was a friend. In both instances, the delivery driver dumped the package at the doorstep and forged the signature. Fortunately I happened to be home and have a ring alarm to alert me when mine was here. My friend, however, was out of town, and the package was on her step for days for anyone to take -- 21+ or otherwise. This is so illegal, I don't understand how this place is still in business.