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wine.com Reviews Summary
wine.com has 119 customer reviews and ranks 96th in the Wine category. Common review topics include customer service.
What used to be a great company has now apparently gone out of business?!?!?! No responses to emails, phone calls, etc... Very sad, go out with dignity, but you're not at this point...
I have been a Stewardship Member for over 10 years, and have purchased numerous cases of wine from them. Now, when I need them, their Customer Service is non-existent. But then again, their is no Customer Service at wine.com.
I bought the Stewardship and successfully ordered several cases in the Spring. Customer service was responsive. But then... thing deteriorated quickly. They botched several orders. I stopped using them for months. I tried another order in the Fall, and I was shocked that things got even worse - so bad that you would be foolish to deal with them. Try to chat with customer service, you'll be 100+ in queue and take over an hour to get someone. Orders are weeks past target date. There is no clarity on when things will be shipped. You'll get a partial fulfillment and they will claim the entire order was shipped.
I had my Stewardship dues refunded. I will never be ordering from them again.
Horrible, atrocious, abysmal customer service. Ordered wine in early Sept. Delivery date was Sept 11.6 calls to Customer Service unanswered and more than 5 emails with no response over next 20 days. Ridiculous.
I ordered a case of champagne cost over $500 but they never ship my order. I tried to reach out to customer service many times but the line always busy. I emailed but no reply. It happened almost 2 years now and they still not response.
I have been a Stewardship member for over a year. At first, this company provided outstanding shipping times as well as customer service. Now it's abysmal. I have a $250 charge for a wine order which has never been delivered. No response from this vendor to multiple emails/chat box and phone calls. I would caution anyone thinking of utilizing this company
I ordered $200 worth of liquor. Still not deiverd after 2 weeks and NO way to reach them. NO chat, Cant get through on the phone, no response to e mail. HORRIBLE!
I've had several orders processed correctly. Last try, the order seems to be 'stuck' in their system. Email to customer service, no reply. Chat, 'the order has been sent to the warehouse.' Phone, forget it. How tough is it for a human to notice that an order is not being processed? It's been 2 weeks since it was supposed to be delivered and it's not left their warehouse. Insanely bad customer service. Avoid this company.
Agree with all other reviews. Customer Service department must be furloughed. No way to connect by phone, email or chat. Late one night last week I was 55 on the chat queue and waited about an hour. Did get a chance to chat... computer system migration at fault blah blah blah. They subbed an out of stock bottle and said it would ship 10 days ago. Ha ha! Nothing. AND I received a $75 credit for future orders which are not going to happen. I wish I had my $50 back for a year's delivery fees.
UPDATE: I have ordered from them a few times since, without issue. I found that it's best to place small orders of just a few bottles at a time so that if one bottle is out of stock it doesn't cause your entire order to be delayed for no apparent reason. I am updating my previous review of 2 stars to 4.
I placed a couple of orders in the spring of this year, and all went well (except for issues with FedEx, but that's a different story). But now, I have placed an order that was supposed to be delivered two days ago and according to their website it hasn't even been shipped yet. I see now that there are tons of negative reviews for them in recent months. I tried to contact them for an update but I just get a canned response which still says that my expected delivery date is two days ago! I guess something bad has happened to this company (are they in the middle of the forest fires?) and we may never see our orders! Oh, well, so much for their year-long "steward' membership. Money wasted, apparently...
Started off ok, many of the wine are mediocre or very basic. Was told an order would be sent in 5 days. Over a month later no wine, tried to call, email and chat with Customer service was number 200 on chat and voice call. Cancelled the order and blocked the credit card from future orders. There are so many better places.
I ordered wine 5 days ago and it was supposed to deliver today. Hasn't even shipped. No answer to customer service calls, no answer to emails, no answer on chat. AVOID!
What an awful experience from start to finish. Among the worst customer service experiences ever. Placed an order and agreed to subscribe for the annual StewardShip. They charged my card instantly for that $50 but my order got stuck in neverland. No follow-up. No responses to multiple emails, and more than an hour wait for on-line chat help. Finally got to someone who said one of the bottles I ordered was out of stock. But could not provide any new ETAs or other details. So frustrating. Demanding a refund of my subscription. I strongly suggest you find your wine elsewhere.
I have been trying to track down my order... at this point I want to cancel but don't know how to. I'm calling my bank to see what they can do. STAY AWAY! I'm so upset
I was about to place a LARGE order (100+ bottles) for my company, including wine futures. No customer service at all. The online chat. Nobody responded... when they did they were not helpful, when i called during business hours, nobody was available, I emailed, called 5 times, wrote 3 times, tried everything. Really horrible... not worth even trying to buy from them - if there is an issue - you're screwed!
You cannot reach anyone by email. Phone, or chat. It's like they have left Califonia. Prices are not that great and I swear the wine in the bottle is not what is on the label. Paid a $50 1 yr unlimited delivery fee and will not order since I can see on Trust Pilot, there are many reviews of them charging peoples cards and not delivering any wine. I can see they have been reported to BBB and they have not had the decency to respond to the complaints. Sound be zero stars.
Got a confirmation that my order was canceled. Got charged regardless. Terrible customer service and unethical business practices. Also there's the them being thieves thing.
I placed two separate orders with them on September 8,2020 and they delivered on September 19,2020. I was very pleased. Them, I placed a third and a larger order on September 16th. I received a confirmation order for delivery on September 18th. On September 19th, their CEO sent ma do not reply email saying that some orders were delayed because of a system update. The next day I received a good news e-mail saying that the weather conditions have improved and that they were preparing my order. I called their customer support. Nobody answers. I sent them emails, they go to a black hole. Now I will wait a few more days and then cancel the charges on my credit card through my bank.
Horrible experience. I ordered on a Monday given that they said they would ship then. It's now Friday and they haven't started shipping. I have emailed customer service at least 3 times to cancel. No response. I have tried at least 10 times for online chat to cancel, but every time they disconnected me --the last time after being on hold for 90 minutes. They literally must have no or only one person handling orders and have a system where you can't communicate with them. This is the worst Internet buying experience I've encountered. I will not do business with them again.
If I could leave NO STARS I WOULD! I placed an order on 9/10 and Received an email confirmation that stated the eta was 9/13 and to be home to receive it. I reached out on 9/14 with no response, I reached out on 9/17 with no response. I've called and am unable to reach anyone, I've sent an email. TERRIBLE CUSTOMER SERVICE! No follow through! I will NEVER order from here again and will advise my friends not to either.
