Williams-SonomaReviews 225

I ordered a thanksgiving dinner ONE MONTH AHEAD. At the end, my stuff was not delivered on time. The last time I contacted them, they mentioned they were having a lot of complaints with the orders. They offered me some of the money back, but it is not really the deal. I have people coming from the other end of the country and I counted on this company. The price was kind of high but I didn't mind because of the occasion and the web site that seems to be a reliable place. Now I am stuck with all my guests and no food

Kept getting updates that my specialty thanksgiving dressing was, in fact, on the way. Then, on the weekend before thanksgiving— sorry! Now I am stuck—- grocery stores' stuffing is pedestrian, and now I need to make my own. They were so kind to let me
Know they wouldn't charge me— thanks
No wonder they get 1.1 out of 5 from BBB

They sent out an email blast with the subject line reading Good news! KitchenAid(R) Artisan Design Series Blossom Stand Mixer is now on sale for a limited time!

The body of the email featured a photograph of the Blossom Stand Mixer with this caption below it:

KitchenAid(R) Artisan Design Series Blossom Stand Mixer >
Our Price: $349.95 Sugg. Price: $699.95

When you clicked on the link to order it, it came up at $599. I called their customer service number and was helped a nice customer service agent how helped me place the order and told me I'd get a refund for the difference. She also told me I wasn't the only person who called about this. I completed my purchase and picked the item up the next day. This was November 8.

I checked my credit card statement today to see if the refund had come through, and it hadn't. I called W-S customer service back to check on the status and was told that an email went out from W-S on November 9 to all customers who purchased the mixer saying the price was a mistake and they were not going to honor it. I never received the email. I received lots of other emails asking me to spend my money at W-S.

I think this us crappy customer service to not honor their email.

I can't advise anyone to do business with this company. They took an order, via a wedding registry, and then failed to deliver anything for the past 5 weeks. They say that transactions have been refused by my credit card provider, but when i talk to the three card providers i have supplied to facilitate payment, they all say that no transactions have been submitted. I have now spent more than 12 hours over the course of the past 5 weeks, trying to facilitate payment or obtain details that might help the bank trace any problems. I am continually forwarded from one department to another, and kept on hold for 20-30 minutes each time while "notes are reviewed"... then i am frequently forwarded to another department where the process is repeated OR they call is simply disconnected. The line level people can't seem to obtain a supervisor, and the supervisors i have been able to reach have said "there's no problem, you haven't cancelled the order" and "we have a policy of not supplying contact details or wire transfer coordinates, or mailing addresses where we could accpt checks, bank wire transfer details, echeck coordinates, etc". Honestly, i have never been through a worse customer experience... i'm trying to give my nephew a wedding gift from a registry, and Williams Sonoma seems utterly incapable of processing an order, facilitating payment, or treating customers with respect and dignity. Avoid at all cost.

We've been waiting for our William Sonoma dining room table since December 2021 and it's not October 11,2022. They confirmed delivery two weeks ago but only showed up with the table base. We denied delivery. We waited on the phone for a few hours to get through. Finally, get a message from them yesterday and the table will not be ready until March 2023. Empty dining room for the holiday season. "We are sorry and can give you your money back." Gee, thanks.

I will not order from WS again after this experience! Multiple calls made to customer support regarding no delivery and no resolution. This was a gift that has resulted in too much time wasted on calls to customer service. Still waiting Williams Sonoma!

A lemon table cloth online will cost $27 additional just for shipping. This is an overcharge for shipping a small package. The store has a same brand tablecloth but oranges that sells for exact same price as online. I would think that asking them to bring the lemon tablecloth into the store for me to buy would cost me the same as the orange tablecloth but no. They would also add $27 for me to pay the shipping that they would not charge if i bought the orange one. And they WANT my business? Never again.

Was notified that item is backordered after a week of purchase. They kept saying incorrect days on the phone when it will be shipped. Was with customer service for an hour to request some adjustments. Almost a month and it still says backordered & no updates and nothing happening. Will never buy from there again.

Took 8 months to get a refund on my return.
Worst customer service I've ever experienced.
The item I returned as ordered in December 2021. I finally received it May 2021. Broken. Wouldn't even turn on. Immediately returned it and have made dozens of phone calls trying to get my refund. Customer service the worst from any store ever.

I had a blind return (I won a Breville Toaster Oven from a school auction - it was from William Sonoma). I wanted to upgrade. Rather than reach out to the fundraising committee for a receipt from the donor, I called Customer Service. I was told WS does not typically do that, but she gave me a return label to ship the toaster oven back. I did this May 13,2022 and told 7-10 for my gift card to come by mail. In June we moved and went on vacation and I followed up July. I was told it had NOT been mailed because there was a lock on the account. She said it would take another 7-10 days. Since we'd moved, I was able to give them the CORRECT ADDRESS. I waited 2 weeks and at the end of July followed up again. I'm told at this point that I was mailed something in GEORGIA (I'm in Chicago-land area), also was told there was a lock on the refund. Frustrated I asked for store credit (NOT A REFUND) to be emailed to me. I was told they monitor cards and can VOID if needed. I was told to wait 3-5 days for an email. I called in August AGAIN and am told that there was a lock on the system because of the blind return. I'm transferred to Order Processing who removes the lock. I'm transferred back to Customer Service reassures me she can give me the electronic gift card and it should take 15min-60min for the system to process and send it via email. To be on the safe side, wait 24 hours so call back in 24 hours if I don't have anything. I also had $75 for compensation for this mess. I wait 72 hours and nothing in physical mail, nothing in email, and no one reached out to me. I called the Customer Service again and I'm told that a physical card was coming in the mail and it was expedited and it was going to take 3-5 business days. I was told it was also going to my OLD ADDRESS. It takes 10-12 DAYS to void a card. I can't get any returns until after 10-12 days. It's been over 3 months and still no resolution and I'm getting runaround answers.

After putting some outdoor furniture items into my cart, I left it until I received an email from WS asking me to complete my order. I then went back to my cart and tried to delete all the items. This the site would not let me do. So I sent an email notifying WS that I didn't want the items. Nevertheless the next day I received tracking numbers for TWO separate orders of the same items. When I called WS the representative, Chelsea, admitted that the site was what she called "sticky" when it came to removing items from a cart, but denied that the unexecuted order would be sent to the customer. She then said that she could reverse one but not both of the identical orders. Why only one she did not explain. The one she couldn't/wouldn't reverse I could return but would be liable for shipping costs. With respect to items "sticking" in your cart notwithstanding your efforts to remove them, Chelsea said they'd been working on this issue for some time. I don't believe they are working very hard. This is not a difficult issue to solve. It's a bug that works in their favor so they have no incentive to solve it. I would not visit the site again, even briefly.

Bought a Chef's Choice electric knife sharpener une 17th, delivered June 22. Used it in August now middle of three shaperners no longer works. $5 minutes on hold. Lots of time verifying my information, no resolution.
I grew up with Williams Sonoma reputation as the primo home brand. What a complete descent into the bottom rung.
Lost money, no resolution. No further purchases. Yelp and sitejabber reviews.

Our organizations have spent a significant budget purchasing products from Willams Sonoma. A Williams Sonoma branded product, a high-end Pizza Pan began rusting after a year and a half of service. We paid a premium price for this pan with a promise of quality. When we brought the defect to the attention of Williams Sonoma, we were offered the opportunity to spend more money to purchase more inferior products as a resolution. We are sad that a company we had hoped would understood the Customer Experience would strive. Unfortunately, they have lost the meaning of the customer experience and will surely see their self-imposed demise. Our organizations are no longer customers of Williams Somoma.

This used to be a great company. I have been on the phone for better than half an hour waiting to cancel an order that originally said it was in stock, then said it would be delivered in a week, then two week, and now three months. Last time I will purchase from them.

Placed an order on-line; Stopped into the store to pick it up. Large order.
Asked if it had been checked for accuracy, and all of it was packed.
Yes, they said;
Got ready to leave, but thought we would check to ensure everything was there;
It wasn't; Short two of the most expensive pieces.
Very dissapointed.

Sincerely,

Jeff

Ordered a bunk bed March 15th. Was told 3 week lead time then that changed to 4 months. Worst customer service ever! Tried to cancel with their customer service number several times. When I entered the number for cancellations and returns I was transferred and put on hold forever and then disconnected. I emailed and wrote to their corporate headquarters. No response. I was billed this week - 6/30 for the full amount. The last correspondence I received from Pottery Barn is it may ship in August. The only resource I have is disputing this with my credit card company. Pottery Barn has never responded to any of my cancellation requests.

Bought a lamp from them, opened the box, and not only is it shattered, but it's splattered with red paint. Red paint. Like how does this even happen? It was clearly put into the box like this, and now their customer service line refuses to answer. Absolutely malicious, fraudulent company. I feel like I bought from AliExpress. Avoid like the plague.

This company is a scam. On April 2, I ordered a product from Williams Sonoma and paid in full. It is now June 21 and still the product has not been received. However, today I got an advertisement listing the very same product for sale that I NEVER received.
Calls to Customer Service are unavailing. Repeated saying "I'm sorry" does NOT satisfy being charged for a product that hasn't been sent almost 3 months later. This company and its business practices are constitute a deceptive and unfair trade practice — it is downright fraudulent. Steer clear of Williams Sonoma!

I ordered these beautiful caramel apples for Father's Day. The pictures online look fantastic and for $50 I expect them to be amazing. My dad received them today and they were a hot, melted, disgusting mess. I called customer service and all I was told is that they'll refund my money. Of course you're refunding my money. Barely an apology. They said that they're having issues with their shipping. That's it. Now my dad has nothing for Father's Day. Unacceptable.

I ordered monogrammed wine glasses. They have been sent TWICE without the monogramming! I've called company at lease 5 times! On hold for at least an hour each time! Needed this for a birthday gift. Such an awful company. Offered me a ten dollar gift card for my trouble. What a Joke! Don't order or buy Anything from them! If I could rate 0 stars I would!