Williams-SonomaReviews 225

While spending almost $3000 for a coffee machine I was told there would be a 10% rebate on future purchases if I signed up for their credit card. After 2 months I had yet to get the rebate! I called and was misdirected numerous times before FINALLY getting a refund of 10%! I was also then told that after several hours of wasted time pursuing my credit that I had 15days to get 10% off any additional purchases. After returning to the store(where they are clueless about policy) I was finally told it was on line only. I was so frustrated I told them to keep there 10%, close my account and never contact me again! There service is abhorrent! They are overpriced, mediocre quality and terrible customer service! I went to Sue La Table and found the same items at more competitive or the same price; but, with much better service and far more knowledgeable staff. I would NEVER step foot in Williams Sonoma again!

My local store has always had nice employees. However the news that WS laid off their temp workers a month before promised, a month before Christmas is disgusting and I will no longer support this company

I did get a little unruly with the person on the phone and for that I apologize. Lost my cool for sure. However, when I said the email address doesn't work I was talked down to like a boomer I guess I don't know anything about computers. I did remove the dash and waiting to see if that works.

All of Williams Sonoma stores share the same tactics regarding their dishonest sales. You find an item, put it in your cart, purchase it. The site shows the approximate date of delivery and then an email is sent to you and…. Lo and behold the item is "backordered". The date of delivery keeps changing until you actually believe it will never be sent. You can cancel of course since it hasn't been shipped and you have nit been charged. But what a ridiculous waste of everyone's time and effort. All of their stores…. SAME.

Update: the item I ordered was to come in on Dec 22 and be shipped. It did not. Instead, six days later I received a charge on my credit card. I called the company. According to the rep the item is to come in this evening or tomorrow and then be shipped. This is never supposed to happen. Items are never to be charged prior to shipping. She couldn't even guarantee that the item would be shipped by tomorrow.

Was looking for a kitchen apron as a Christmas gift. The one I found on the Williams-Sonoma site was nice and pretty, which was what I was looking for, although expensive. I ordered it only because they promised it would be delivered before Christmas. Two days before Christmas, it hadn't arrived so I checked the order status. Backordered! New estimated delivery date was in February. No email, no notification of a late delivery. I tried to find a way to cancel the order on line; there was no way to do an online cancelation. Eventually, after much searching, I found the customer service number and called. The only reason I gave two stars instead of one was because the customer service rep was very friendly and the cancelation was quick and painless. But regardless, will not be ordering anything from William Sonoma in the future. This close to Christmas, it's unlikely that I'll find the sort of apron I ordered.

I was lied to twice when calling into customer service about a gift ordered for Christmas. Ordered (2) weeks prior to Christmas and still will NOT be here in time! Sad it takes over 2 weeks to ship to 2 states away and the constant lying by associates is disgusting. Never order from this place!

I will NEVER buy so much as a pencil from this idiotic circus of so called customer service! As a paying customer, they lied about their "policies", and conflicting info from all four agents I spoke to. Four separate phone calls for a very simple issue. I was never called back or emailed AS PROMISED! This company is useless, their quality is for crap. Their customer service is nonexistent! Shame on them! Get it together! Take care of your paying customers! You ought to be ashamed of yourselves! Disgusting! I hope your company goes bankrupt!

I can only think of one other time that I have had this bad of an experience with customer service.
I am in the same industry, so I am extremely patient. But, never have I had to be this tolerant of just down right rudeness.
I received someone else's package and never got my own. Should have been pretty simple.

For $103 I received a Buche de Noel that appeared to have been handled by a gorilla. The dry ice had completed sublimated. The much smaller cake box sat inside a much-too-large styrofoam container, which allowed it to literally bounce all over. The cake itself had completely defrosted, it was partially uncovered, and damaged. I'd planned to share it with neighbors on Christmas Day. Not happening. The only reason I decided on two stars instead of one is that WS's customer service was excellent and refunded my money immediately. The one star is for the worst shipping packaging I've ever see and that I can't bring what I promised to a Christmas party.

I ordered 5 aprons embroidered back in October 2021 for Xmas. Knowing there were supply chain issues I placed my order way in advance for items they had in stock. Some of the aprons showed up, some not, I received some random embroidered holiday stocking with a name on it I do not recognize - I am sure someone else's gift I called WS 3 times and wrote 2 e mails trying to find out what happened to my order. One person tells me they are sending a replacement order - another tells me they no longer have inventory of the item. Delivery and tracking info is falsified or wrong on their website... never again. BYE WILLIAM SONOMA!

I purchased Williams Sonoma - ******* - $499.95.
One year later... the food get stuck and burn and uncooked.

I am beyond shocked! I ordered a lampshade ($79) from Pottery Barn (owned by William Sonoma), which turned out to be too large. I contacted PB and was told the procedure for returning. I returned it as instructed, called a week later, was told it had been received and I would now receive a full refund.
Two weeks later I receive a credit for less than 1/2 the total cost. Immediately called and was told that I had had to pay a $40 return fee, taxes on the return fee, and taxes again on the item. THIS is addition to $17.95 initial shipping fee. When I very loudly complained the rude customer service rep told me I was the FIRST PERSON THAT HAD EVER COMPLAINED! BULL!... I have now posted to every site I can to NOT order from William Sonoma, (owner of PB). Major ripoff!... More reason to order from AMAZON!

I bought a Laguna couch made by William Sonoma. The couch was in my home and a short term renter during the pandemic broke the couch. When I had a repairman come to fix it he showed me the couch was NOT kiln dried hardwood as the Williams Sonoma site claims, but plywood. Also there are no corner braces. WS has already paid a $1 million fine to the FCC for deceptive practices claiming furniture was made in the US when it was made China.

https://www.ftc.gov/news-events/press-releases/2020/07/ftc-approves-final-order-settling-charges-williams-sonoma-inc.

Don't buy their couches. Instead find a used couch made from the 60s and reupholster it. It's a better choice from a quality standpoint.

I am very disappointed in Williams Sonoma customer service because I have always been led to believe that they had excellent customer service; however, I recently ordered an item thru a bridal registry and had it wrapped and sent to the bride's requested location. Then, BEFORE the wedding even took place, the item I ordered was reduced in price by over $85! When I called W. S. customer service and asked for a price reduction, I was told they would do nothing. This is very upsetting.

I ordered a couch in March 2021, a bright pink couch was delivered in August 2021, not the couch we ordered. We asked them to remove the couch which they did and then they cancelled our original order. I am still for my refund since August. The refund amount is close to $3,000 which they keep saying is being processed. Do yourself a favour and find another store. This goes to all their branches. Pottery Barn, Pottery Barn for Kids.

Received a gift basket of foods including a jar of special bbq sauce. The jar was a bit sticky on the outside and upon opening (including breaking the safety plastic ring on top) we found the seal inside the jar was broken. I called to get a replacement and was told no receipt, then we won't help you. For a company that provides a lot of gifts, that is simply a cop out. They wanted me to go back to the gift giver and tell them the product they sent was defective and ask them to provide a receipt... Right...

While not of much value, I am still amazed at their response... Won't be buying from them going forward

My pepper mill has a lifetime warranty was a gift in 1976 in 2017 they replaced the cracked top (actually sent 2!) now a chunk has come out of the bottom and suddenly it's a 60 day warranty on gifts. What happened to my lifetime warranty that was still in effect in 2017?

William Sonoma store card is now issuing a " new" Capital One Card with a 30% interest NO question asked. They decided to transfer all your balance into a credit card institution, Capital One. Your interest is so high that willl be pretty much almost of you minimum payment. Capital One is already a horrible credit card option. It is only for people who can't get any card. They charge annuity and an exorbitant APR %. Now they are forcing Williams Sonoma customers to get into this same scam. If you loss your card Capital One won't provide your card number. The number is not even listed your own account. Good look trying to deal with Capital One and William Sonoma card Customer service people.

I ordered from williams-sonoma end of may 2021. This order was cancelled without any notice to me. I ordered again and was promised delivery date of 9 July 2021. Needless to say - nothing was delivered. Since then, I have received promises from different customer service agents, every second day. Promising the "hold" on my credit card will be lifted and my order will be escalated to a supervisor. 10 business days later - no delivery and no delivery date. Just a promise of another escalation to a supervisor.
My recommendation: DO NOT DO BUSINESS WITH WILLIAMS-SONOMA. THEY ARE NOT A TRUSTWORTHY COMPANY.