Williams-SonomaReviews 225

Imagine my surprise when one of the 4 Double-Wall Glass Tall Coffee Mugs my husband bought me three months ago came out of the dishwasher with a seal leak. W-S told me they couldn't do returns and to call Boda (and gave me an incorrect number). By the time I got response from them another had leaked a seal and, because I took the W-S person's advice to wash by hand, another has shattered. Apparently neither W-S or Boda will replace these...only buy them if you want to own broken glasses soon!

I bought a box of Green Pans from Williams and Sonoma in South Windsor, Connecticut. They are garbage, I would not recommend buying them. I did everything right and they started to fall apart. Very disappoimted.

Ordered 3 pizzas on feb 8th to be shipped to Arlington, Tx. I was very careful of making this clear. They sent them to me instead. When I called to clear this up the lady had a chip on her shoulder. After TRYING to communicate with the lady she hung up on me. The purchase was $172 and want a refund and or shipped to correct address.

There is no way to do it. They say do it on line but it doesn't work. They have a number to call but the agent has no way to schedule. Very frustrating Maybe I'll get my order some day. But if you can't schedule then probably not. Waiting since late December.

My husband and I placed an order for a wine fridge in January and received it broken. Door is completely off the hinges etc. I called immediately to process the return but had to wait three days until it registered in the system to start the process. When I spoke with CS agent Kris, she let me know that they would pay for the cost of the materials to ship the fridge back as the original box was no longer usable. We submitted a replacement order and shipped the item back. Shortly after we received an email saying the item was no longer in stock and the replacement had been canceled. I've called two more times, asking for a refund for the shipping materials as well as the original order. We received a refund for the shipping materials, but nothing for the original order ($665). Why does a customer have to call multiple times and stay on the line each time for over an hour to receive their refund? Beyond that, they let me know that they wouldn't be refunding the full amount because they already sent funds for the shipping materials, which I was told would be handled separately. So now I'm on the line for over $60 with no wine fridge and multiple hours spent trying to sort out this mess. What a joke. Williams Sonoma needs better customer training and service.

Ordered a mixer on the Black Friday sale. My confirmation said it would arrive after Christmas on 12-26. No warning on the site at the time of ordering that the mixer was actually out of stock. Fine - I'll live with that. Around 12-26, I got another email saying the mixer wouldn't come until early Jan. Well, ok. Early Jan., got an email that said mid-Feb. Hummm. Their site doesn't have any email or chat option. The email from them doesn't accept responses. Your only option is to call (hey, welcome to 2023). The lady I spoke to said there's no ETA due to back order with the manufacturer. Several days later, I got an email saying the color I ordered was discontinued and my order cancelled. I called again to change my order to another color and was told that I could not get the sale price at which I originally ordered. No need to shop here!

I placed an order as a gift and used a discount code. After two weeks, they never shipped my order and the item was no longer available. I had to call them to get a refund. They would not replace the discount order so I can order something else for the gift. I have never ever ordered from them without an issue. I will not be a customer anymore and I will be sharing my experience all over social media huge disappointment from such a big company.

Placed an order at beginning of Jan and thinking of gifts to my family and friends for the Chinese New year. Two weeks later found out that the estimated delivery date were going to be March, so I called to cancel the order. 12 hours later, I received a shipping confirmation states the order has been shipped. So I rushed to call the customer service again to confirm my refund process. Then I had to wait almost a hour on the phone for the customer service representative to contact the carrier to cancel the shipment. Then 3 days later, I received partial of the order in front of my house. Then I had to call the customer service 3rd time asking about my refund. Then the 3rd customer service representative told me only if the sender receive the order then my refund would be able to process... Waisted all my time with the customer service and I have not even received my refund. Horrible customer service..

Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed my personal info with them. I days on the phone with them over the course of months, and it only took them 3 months to realize that they screwed up. If being misled is your thing, this is the store for you.

On December 18th I pruchased a Nespresso Creatista for my daughter for Christmas. I accidentally ordered stainless instead of seaglass. The item was on sale for Christmas. My daughter opened it up and it was the wrong color. William Sonoma will not exhange it for the original price. We have to return it and buy it at full price. And it was a Christmas gift. I have talked to customer service and they say that is the policy. They even said the customer was wrong! I have been waiting for another call for 3 days and have not heard from them. For such a big company this is bad policy. I am returning a new unused Christmas gift and they will not send me another at this price. I have reached out to Breville also. Read their customer service reviews. They are awful.
ESTIMATED DELIVERY:
Thursday
Dec
22
To
Friday
Dec
23
Delivered by package carrier.
TRACK THIS DELIVERY

Nespresso Creatista Plus by Breville
#*******
QTY: 1
$487.95

I Ordered direct from the W-S site 12/10 their "Tour de France Gift Crate" for a holiday present for friends in Florida. Long story short: Somehow sent out with Wrong address (house number one digit off). Supposedly delivered via UPS per confirm email from W-S.NO SUCH ADDRESS EXISTS. Recipient Never received. No return. No notification of problem delivering.
12/23 Customer Service at W-S at my urging re sent from same "third party vendor" with the supposed correct address which I supplied and READ TWICE OVER THE PHONE to the W-S customer service rep. Once again email notified me that UPS had package BUT with the same WRONG address. Finally my recipient reached UPS local in Florida and flagged the tracking number to them, and AGAIN corrected the address. Concurrently UPS sent me directly a request to review an if necessary change the address...which i did immediately.
Tracking then said "out for delivery" but due to change of address might be a delay. Scheduled for delivery now on 12/30. An hour later i received an email from W-S that it was delivered to the proper address 12/29.
Countless hours on the phone, on UPS tracking, on UPS site.
BOTTOM LINE: HORRIBLY HANDLED and totally unacceptable. I will not EVER do business with Williams-Sonoma. And I'd urge others to tread cautiously if you do.

I received Xmas gifts and returned them …I don't shop their anymore because of a luggage zipper issue…so they offered store credit or put it on original payment…guess I won't get a Xmas present then…don't waste your time shopping there

Took 4 months to receive 2 chairs—not coming from across the planet, coming from 2 states away. Now I realize they were sitting at a delivery hub for over 2 months, with NO notice to me. It would've been fine if they had originally estimated a 4 month delivery, or had kept me up to date in any way. Instead I had to keep following up, and I got the run-around every time. I ordered in September, and the original delivery window was mid-October. The delivery window got pushed back. Then pushed back again. And again, and again, while the chairs were sitting at a warehouse literally 10 minutes away. Finally they showed up 4.5 months later, with no notice. There was ZERO communication from the company the entire time. Every time I called customer service, they were just trying to get me off the phone, and flat out lied to me.

Ordered Item on 17th Nov. About 21-22 Nov got confirmation email that item was shipped. As of today (many phone calls and many email inquiries) - did not get my ordered item. Each time I check - they are showing different delivery date (they changed in about 10 times already). I finally called to get refund but very unpleasant, unprofessional and aggressive "customer service" lady informed me that now delivery is showing as "tomorrow' and therefore she will not re-fund undelivered order. The problem is that each time I call they are telling me tomorrow or after tomorrow... Scam!

Terrible experience. The worst customer service from any company I have ever bought from, and I don't recommend buying from them. They kept delaying my order (two rugs) and sent me on rabbit trails to call and get anything sorted out-- then they told it's not their problem, it's their distribution center's problem and I had to deal with it or was out of luck. They wouldn't answer my emails or help me, even though I paid $250 in shipping...Their distribution center number was constantly busy. Wasted a lot of time and never got my order earlier...I wish I would have known this before buying from them. I'm really surprised they are even still in business with their terrible service. Don't buy from them or you'll regret it.

I said in my review of in June, 2021 that that was the last and final time I will ever order anything from Williams-Sonoma; because they take your charge information and then let you know that the item is back-ordered days or weeks later!
And then you are forbidden from returning or canceling the purchase they lied to you about...
On 11/13/22, I ordered an All-Clad pan to add to my set, now they are telling me I will receive it on 12/13/22 - 12/16/22... I REALLY MEAN IT THIS TIME... THIS IS IT! NEVER AGAIN! I don't have a photo of the merchandise to upload because I HAVEN'T RECEIVED IT YET!

We purchased nearly $4,500 in furniture at a Pottery Barn in Charlotte, NC in August 2022. I paid in full and soon received an email stating I needed to schedule my delivery online. October 26 was the closest time I had to choose from. That day came and nothing. I suddenly receive a text and email stating my furniture was ready for delivery and I needed to schedule it?!? Now, the online scheduling said December 7 was the earliest time. I called Williams-Sonoma call center, the store and no one would give me a valid reason why I was now waiting a month and a half longer! I even said I would go pick up my furniture wherever it was setting. They told me I was not permitted to do so! We are absolutely aggravated and about to contact the Better Business Bureau. We will never ever give these businesses any of our money again! Total waste of my time and money. "IF" my furniture ever arrives, if I see one hint of a scuff or any mark, I'll decline it and demand a full refund.
I would have been better off going to the local Big Lots for our furniture!

I ordered Williams-Sonoma's complete ($850) Thanksgiving meal. I received everything but the turkey. It is now six days later and still have not received the turkey. I called to ask for my money back for the turkey and was told I would get a check for $14.95. Their tracking system for timely items like this is terrible. I should have known better since they did the same thing to me years ago when I ordered caviar for NYE in the past. They make false promises and fake deadlines. My family had no turkey for Thanksgiving! I will NEVER order anything from this unreliable company again.

We spent 250 dollars for beef wellingtons, truffled mashed potatoes, and salted caramel apple pie. The Wellingtons were tasteless. The potatoes were tasty but runny, and the pie was terrible. Now, I understand why SW has stopped allowing reviews of their products. Go out to dinner instead. This is the only and the last time I will order SW frozen foods.