Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of WigSis

WigSis

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate WigSis?
grey stargrey stargrey stargrey stargrey star

WigSis Reviews Summary

WigSis has a rating of 1.5 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigSis most frequently mention human hair, return address and customer service. WigSis ranks 244th among Wigs sites.

service
193
value
189
shipping
192
returns
179
quality
189

We monitor reviews for authenticity

Utah
1 review
6 helpful votes
Follow Brian V.
Unfollow Brian V.
Share Review
Report Review

The wig I bought is nothing like the picture on their web site. It's much longer and so thin you can see the cap. They will not tell you where you can send it back instead asking for photos so they can see what my complaint is. What a terrible business. I didn't see all the reviews before I ordered.

Date of experience: March 27, 2018
Michigan
1 review
5 helpful votes
Follow Marsha M.
Unfollow Marsha M.
Share Review
Report Review

Horrible company
March 22, 2018

The $300 wig was nothing at all like the photograph and they would not take it back! They were patronizing, condescending and seemed to think that it was funny that I was upset. Caution to anyone with hopes of buying a wig from this Company during an illness. You can not buy a wig on line without a professional fitting and seeing the product. They will send you whatever they want. Also, they never responded to Better Business and the consumer protection agency. There is no recourse. You are a victim.

Date of experience: March 21, 2018
Florida
1 review
3 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

DO NOT BUY ANY WIGS FROM THESE PEOPLE. They are the worst, the wigs are not what you see on their website, don't even fit right and they do not work with you at all, returns are impossible, they ignore you completely. Worst experience ever!

Date of experience: March 17, 2018
Massachusetts
1 review
4 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

I ordered a wig from wigsis on January 29th. Before I clicked the order button, I checked my order and they had placed 3 wigs on my order. I immediately cancelled the order and checked them out, finding out that they are scammers. I called my bank to stop payment but they had already taken the money for one wig. I refused shipment of the wig as I had cancelled my order, well before the 3 day period that they allow for. So now, no money and no wig. They refused to refund me, lying and saying I didn't cancel in time. Well it took me five months but I finally got 50% of my money back. I emailed them every day, sometimes 2&3 times a day. I constantly sent them the bad reviews from other people. I had contacted the attorney generals office and the better business bureau. Neither succeeded in getting my money back but the constant emails got me half. Better than nothing! I sent the emails to "*******@wigservice.com and on the subject line I wrote Attention Daisy.

Date of experience: March 16, 2018
Texas
2 reviews
15 helpful votes
Follow Bea B.
Unfollow Bea B.
Share Review
Report Review

Terrible!
March 16, 2018

I wish I had found these reviews before I ordered! It took a long time to receive the wig and I was so excited; only to be disappointed. The wig looked nothing like the picture of the one I ordered, the hair was cheap looking and thin... I took a picture and sent it to them yesterday. I now know this is a planned scam!

Date of experience: March 15, 2018
Florida
1 review
4 helpful votes
Follow NATALIE I.
Unfollow NATALIE I.
Share Review
Report Review

SCAM!
March 14, 2018

COMPLETE SCAM! These thieves sent me a wig of the most terrible, horrendous quality that looked nothing like the photos! I asked repeatedly for a return address and they kept trying to sell me a new wig! YOU WILL NEVER GET A RESPONSE, DO NOT BUY FROM THESE SCAMMERS!

Date of experience: March 14, 2018
California
4 reviews
5 helpful votes
Follow Cecile S.
Unfollow Cecile S.
Share Review
Report Review

Liers and Thiefs
March 12, 2018

These folk should not be doing business in the UNITED STATES or anywhere else. They just send you junk and refuse to provide ad address so you can return their junk. Don't expect any help from PayPal. Total SCAM

Date of experience: March 12, 2018
Florida
1 review
6 helpful votes
Follow Arlicia C.
Unfollow Arlicia C.
Share Review
Report Review

Weeks ago i was scammed by Wigsis. Thank God, i received my money by going through my credit card company. Please if you order any wigs, check reviews. I will shop local. I will not order wigs online unless through Amazon in the future

Date of experience: March 6, 2018
Oklahoma
2 reviews
7 helpful votes
Follow Dixie P.
Unfollow Dixie P.
Share Review
Report Review

I am so disappointed with Pay Pals response to my customer complaint. I received the most embarrassing wig in the mail. Not only is it in horrible condition, it had gray roots. Again, shame on Pay Pal for supporting this company and the Customer Satisfaction is a joke!

Date of experience: March 6, 2018
Texas
1 review
6 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Just want to put this out here on Facebook and hope the company sees this!. Please, please do not EVER order a wig from wigsis! Its a terrible place to do business! Ordered me one, and paid a lot for it and it has no hair in the back of wig and they wont replace it or refund my money, so please be careful its a horrible company! I contacted them and they wanted me to send them almost the price of this wig to replace it but I knew that was a scam right off! Ive placed this (what Im writing now all over Facebook) to warn all of you to NOT purchase a wig from this company! Ive gotten hold of Better Business bureau so hopefully theyll help me resolve this with these horrible people! Im so disappointed I guess Ill trash it later after I see what they will do to help me! Wigsis ask me to send them a pic of wig problem with tags still attached and I did but they did nothing! I will keep posting this over and over until I get some satisfaction! Just saying DONT DO IT!

Date of experience: March 6, 2018
Louisiana
1 review
7 helpful votes
Follow Ann L.
Unfollow Ann L.
Share Review
Report Review

Wig I got is not the color or style I ordered. They won't return my money... want to make me another UGLY wig for additional $60. I will be donating this wig in hopes someone can use it. I have other wigs and they are from The Wig Company and Paula Young Wigs, I have returned wigs without a problem... No more Chinese crap for me. BIG RIP OFF!

Date of experience: March 1, 2018
Texas
1 review
6 helpful votes
Follow Angel S.
Unfollow Angel S.
Share Review
Report Review

SCAM!
February 28, 2018

I bought 3 wigs real hair for my brother wedding for the girls in the family with the trust on Complete Customer Satisfaction. It was my mistake. It came in plastic hair, the size was way off. I contacted Candy and talked to her in several email. All she told me was please keep it, I am sorry and do not give me any returned address. Run Away! They show only nice photo from super stars but not the real product that they sent it to me. The hair styles were not even look close to the photos.

Date of experience: February 27, 2018
Michigan
2 reviews
6 helpful votes
Follow Deb T.
Unfollow Deb T.
Share Review
Report Review

Almost laughable
February 27, 2018

The wig I received was not even remotely like the one I ordered! It had at least 10 times the hair as the picture indicated. After going back and forth with the company they requested a picture of the wig on my head with the tags showing! I complied and they stated they were sorry for my displeasure and would send me $10.
I should have known better. The sentence structure and the words used to describe the product were odd. Stay away. I have since discovered NAMEBRAND WIGS and have never been disappointed.

Date of experience: February 27, 2018
California
1 review
6 helpful votes
Follow Timna P.
Unfollow Timna P.
Share Review
Report Review

RIP OFF SCAM DON'T BUY!
February 18, 2018

Scam company sent me a wig for $150 and the wig was nothing remotely as advertised. I returned it at great expense and they claimed to not have received it and because there was no tracking number to that location in China they refused to refund my money. They tried to bribe me with $50 to not leave bad feedback. Evil, Demonic, Deceptive, Scammers. STAY AWAY! Worst of all the scamming Asian so-called companies. I suspect it's one male person who pretends to be all these different women working as secretaries. But follow the money! It was all paid to a Mr. Zhao! And he goes through PayPal to make you feel protected!

Date of experience: February 18, 2018
New York
1 review
6 helpful votes
Follow Lucy C.
Unfollow Lucy C.
Share Review
Report Review

This is a BAD COMPANY. STAY AWAY My wife order a wig from this company, based on the Photo and color on the picture on the web site When we received the wig it was a totally different color. I immediately e mailed a lady name Daisy ( there is no phone number and these wig come from Singapore. This Daisy e mail me back, she informed me that they will not refund my money because it was a wig that was customized and they made the color and style as we had requested which was not type,, We lost $ 192 If anyone from the United States orders wigs from Wig sis they will not refund your money as they specified on their WEB SITE STAY AWAY FROM THIS COMPANY

Date of experience: February 15, 2018
Illinois
1 review
5 helpful votes
Follow Ursula S.
Unfollow Ursula S.
Share Review
Report Review

SCAM
February 12, 2018

Terrible service (very long wait for the wigs, e-mails from company confusing)
Two wigs I ordered don't follow the description that was given on site. I can't get a refund. I am offered $35 to keep them, which I don't want to, or send them back (pay $67) without promise of getting my money back!
I filed 'Ripoff Report' and complained to Better Business Bureau!
This site should be closed in USA!

Date of experience: February 12, 2018
Georgia
1 review
14 helpful votes
Follow Glenda R.
Unfollow Glenda R.
Share Review
Report Review

Hard to believe this garbage company is still in business. Multiply the complaints by 100 and that still wouldn't show how awful they are. I am getting my $400 charge reversed by Amex. Have embarked on sending "Olivia" e-mails every 10 seconds, mocking her terrible English and stupidity and giving her a taste of her own medicine. If anyone is interested in a class action suit, I'm game.

Date of experience: February 6, 2018
Italy
2 reviews
12 helpful votes
Follow T G.
Unfollow T G.
Share Review
Report Review

I purchased a wig from this site without first reading the reviews (my bad!). Problems occurred from the very beginning. The price was shown in Euro however they charged me in CNY (Chinese Yuan). It means I had to pay currency exchange commission that increased the wig price. When I received the wig I was astonished. It didn't remotely look like the picture on their website. Wig hairs seems like they were taken from cheap dolls and shape is far from the one I picked. After all I paid more than onehundred Euro for a real garbage.
This is a disreputable Chinese company that does not have any culture of honesty and product quality. Do not order from this site if you don't want to get scammed by these people. Never again will I order from WIGSIS!

Date of experience: February 6, 2018
Connecticut
1 review
6 helpful votes
Follow Robin L.
Unfollow Robin L.
Share Review
Report Review

BUYER BEWARE FRAUD
February 5, 2018

I purchased a wig from this site without first reading the reviews. After weeks of emailing them and getting that my wig is on its way, I will soon get a tracking number, that it will only be another 1 or 2 days and nothing. I contacted paypal and they are doing a investigation so I can get refunded. I read the reviews and found this site has been doing this to people over and over again. They are a scam! I have reported them to the better business bureau, federal trade commission, fraud alert website and I will not stop until this site is taking down! I want justice! People like me with alopecia, or others who suffer from cancer or other heath issues depend on wigs. Please do not order from this site.

Date of experience: February 5, 2018
Texas
1 review
7 helpful votes
Follow Lyn D.
Unfollow Lyn D.
Share Review
Report Review

Terrible experience
February 4, 2018

Buyer beware. Aferter being diagnosis with permanent hair loss, I received this wig and it was awful. Looked like a poor quality stuffed animal. Tried to return it and nothing but delay and offers to exchange with more money. Finally had to go thru pay pal to protest. Cost me $60 to send it back. This is a disreputable Chinese company that does not have AMERICAN culture of honesty and product quality.

Date of experience: February 3, 2018