WigsBuyReviews 690

The wig that i purchased was totally different than the one I ordered. It was too big but I ordered a petite one. The style was so different and ugly that i took it to my hairdresser to fix it and she told me not to bother because the material was too fake. To return the wig they give you an address in CHINA. They don't answer the phone. I contacted Better Business Bureau and since they never bother to answer the phone my case was closed and I lost more then $60.00. I plan to use the wig for Halloween. Don't buy from them.

This is a scam. The wigs are NOTHING like pictured and are of very poor quality.

DO NOT BUY FROM THIS COMPANY!

Wigsbuy took my $87 in May 2020 and as of today which is August 13,2020 I have never received my wig. They keep sending me the same repeated email indicating because of Coronvirus, my order is delayed but will be shipped. Tracking number still showing order is in China. They tell me I cannot get a refund.
There is not a phone number to call anyone. They took my money and never sent my order. I have ordered from other Companies and my order came from China and had my order in 2-4 weeks.

DO NOT ORDER FROM WIGSBUY.

Scamming Company

I ordered two, fairly expensive human hair(?) wigs from this company. It took over 2 months to finally arrive and the correspondence with them in the interim was full of misdirection and lies. Correspondence that I assumed would still be on my computer as I keep all of the things I right in my email correspondence so as to have a paper trail. ALL of the transactions and subsequent proof is gone! Not only were the wigs I received not human hair, but they were completely the wrong! The quality was complete junk! I contacted customer service about my dissatisfaction(through email) and they said I could send it back or receive $100 dollars to keep the wigs. ALL LIES! I hope this company believes in karma as they are surely going to get theirs. STAY AWAY!

I'm a cancer patient and have lost my hair and anticipated getting some self confidence back when receiving my wigs. First it took forever to start receiving them and when some did come in they were the wrong wig and/or wrong color. I have been trying over 2 months to return what I have bought by writing to their "so called" customer service via e-mail with no response. I have tried to call their customer service telephone number to try to talk to someone and can't even leave a message because the voice mail box is full. I'm so disappointed with and if I can stop anyone else from ordering from this scam company by writing this review it makes me feel better.
Save your money and spare yourself the heartbreak of trying to make yourself feel better by buying one of their wigs. It's bad enough to go through the trauma of hearing you have cancer, going through chemo treatments and loosing your hair and then have to deal this company on top of it.

I ordered a wig from Wigsbuy that took months to get. The wig I received Does-Not resemble the wig I ordered at all.
Nor match the color... It is a joke! I don't believe anyone would even want a wig like the one they sent me. It is so ridiculous. I contacted them thou customer service 15 times and they do not respond. Please do not buy from this company! ( I ordered the beautiful wig in the picture and the same color and got some reddish short wig that is cut so uneven and looks nothing like the one I ordered)

This is my opinion. Never have I dealt with such a difficult, frustrating seller. What I was sent was not anything like the photo. Not in color, length or quality. The return process is a nightmare of emails, refusals to credit, my paying 10 dollars to return a wig anyone but a clown would find unacceptable. You get socked with a foreign transaction fee (China). They would not provide a phone number or customer service number, just a warehouse address in Santa Fe Springs CA. They wanted me to drop my bank dispute before they would consider issuing a refund. Very negative experience. The wig also had a strange chemical/ammonia smell to it. In my personal opinion, I would not risk doing any business with this overseas LLC. I ended up disputing the charge with my financial institution as many courteous emails and attempts to resolve the issue with the seller were unsuccessful. What is advertised and what arrived are the photos here.