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WigsBuy

2.2

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WigsBuy Reviews Summary

WigsBuy has a rating of 2.2 stars from 690 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WigsBuy most frequently mention customer service, wrong color and human hair. WigsBuy ranks 26th among Wigs sites.

service
151
value
155
shipping
140
returns
122
quality
152

We monitor reviews for authenticity

Ohio
1 review
1 helpful vote
Follow Betty H.
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Wigsbuy is a scam
December 18, 2019

What you believe you are ordering is not what will arrive. You will receive a wig that looks like it was made in a poorly lit basement by a blind person. They will say they will allow returns, exchanges, refunds if you ship the wig back to their US address within a week, but they will never give you that address. EVER. I opened a PayPal dispute and they offered me $30 and to keep this trash of a wig. I sent photos showing how the weft was showing in the bang and back section, they would not budge that this was a quality wig that I received. This company is trash.

Date of experience: December 18, 2019
Washington
2 reviews
2 helpful votes
Follow Cheri L.
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I have went back and forth with a return address from this company,, I ordered 2 hair extensions. First was a 12 inch, I later realized I need a 16inch. So, 2 weeks later I ordered a 16, in the same color. They both arrived one week apart, but 5 or 6 weeks later. THEY say I ordered same color. But one is Strawberry Red, 12 in, the other was almost Dark Brown. I sent in photos, showing such a difference in color,, If the 16 inch was same as 12 inch, I would have been satisfied. 16 inches don't even feel normal. (not human). They just keep saying that's what I ordered,, Their address is from China. They will Not give me a proper return address, just a Return number. How do I at least get a partial Return? Cause that's what they are saying,, They just want me to keep both. STAY away from this company!

Date of experience: December 16, 2019
California
1 review
5 helpful votes
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Awful Conpany
December 13, 2019

This company is awful! The wig looks like dog hair! Look at all of the negative reviews for them online. The only ones are clearly written in broken English from employees. The company is in China so they could care less about honest business practices. Buyer beware. I have to have Paypal step in on my behalf to resolve this issue now! Buyer beware.

Date of experience: December 12, 2019
Texas
1 review
3 helpful votes
Follow Ida H.
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You don't get what you order, it takes forever to come, the money you would spend to send it back you might as well just throw the wig away and chop it up to a loss! I did not read the reviews ahead of time, I wished I would have because everything they say is true. The pictures are not actual pictures of wigs, some are of people real hair. They are a horrible horrible company.

Date of experience: November 26, 2019
Illinois
3 reviews
3 helpful votes
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Rip off
November 23, 2019

I needed to return a wig that was not the right color and they charged me a $100 "labor" fee and shipping. The wig cost me $280. Don't do business with this company

Date of experience: November 22, 2019
Colorado
1 review
5 helpful votes
Follow Elee A.
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They're no way legit wig mages are stolen from other wigs websites. Order one, you'll receive skinned possum in about 6 weeks!
Ordered wig after numerous attempts get address to return get $back PaPal intervened.
Surprised still in business!

Date of experience: November 15, 2019
Oregon
1 review
3 helpful votes
Follow G L.
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STAY AWAY
November 11, 2019

Horrible site. Total scam. Never sent the product and refuses to give me a refund. Phone number is fake, emails never get a response, live chat is useless. AVOID AT ALL COSTS. Just look at all their "positive" reviews. They're also fake.

Date of experience: November 11, 2019
Texas
1 review
2 helpful votes
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Scam
November 10, 2019

What a joke! Do not, i repeat, DO NOT, order from this company. I ordered a wig in size large, and received something that looked child size, not even near size average, actually more like a hairpiece. I contacted their "service" department about returning it, and was offered to make an exchange. Actual return/refund involved buyer paying shipping to China or Poland, though it was not explained. I won't spend another penny with this scam company. The wig will go in the trash.

Date of experience: November 9, 2019
Washington
2 reviews
9 helpful votes
Follow Charly S.
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First time I ordered, I simply thought my order got lost... Second time, makes this a wigsbuy's policy to defraud consumers. Make sure to check time limitations on your credit card's dispute policies, you'll need it.

Date of experience: October 23, 2019
Colorado
2 reviews
3 helpful votes
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ORDER NEVER ARRIVED
October 15, 2019

Placed a $127.00 order on 09/29/2019 and it never arrived.
Their response: Your Order *******: Sub-order *******, ******* has been shipped with wigsbuy.com. USPS has no record of a package for me from this company. SCAMMMMMMMMMMMMMM ALERT!

Date of experience: October 15, 2019
Louisiana
1 review
2 helpful votes
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RIP OFF! DO NOT BUY
October 11, 2019

I received the rattiest choppiest cut wig I've ever seen. I fought to have it returned for my money back through Paypal. Wigsbuy shipped it from Canada, but gave me a China address to return. It costs $150+ to return items to China from the US. The wig cost $75. It is a Dollar Store wig. It is horribly made, cut. It made me look like Jerry Lewis in the Nutty Professor. They said, "It not look bad." DO NOT BUY! They do not stand behind their promise of "High Satisfaction."

Date of experience: October 11, 2019
Florida
1 review
2 helpful votes
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Totally not the style or color of the wig I ordered. Terrible thin hair on the ends. Never again. Had I purchased with cc instead of my paypal I'd have gotten a reverse charge. Buyer beware. After complaining and jumping thru hoops I was offered $13 discount. Or I return and they keep $70 for shipping. Really? Do not use. Go to your local wig seller keep a local in business.

Date of experience: October 10, 2019
New Mexico
1 review
2 helpful votes
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SCAM SCAM SCAM
October 9, 2019

WHAT A JOKE! I could have bought this at the dollar store, the don't want to refund my money for the unused product, can't talk to a real person! Don't waste your money!

Date of experience: October 9, 2019
Italy
1 review
4 helpful votes
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Never buy wig from this company! What I ordered is not what I received! The tie customer service is awful and they do everything not to pay you back! I purchased a $155+ wig and they wanted to pay me $45 back after you return the wig which costs over $130 to China from US!
I am so disappointed for not reading the reviews before placing my order. Terrible experience.

Date of experience: October 2, 2019
Virginia
1 review
7 helpful votes
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Robin Carter
September 27, 2019

THESE PEOPLE ARE A TOTAL SCAM! I'M GOING TO LET FACEBOOK NOW ABOUT IT! I GOT SCREWED TOO! DO NOT ORDER FROM THESE $#*!S! THEY WILL NOT GIVE YOU A REFUND. THEY DON'T GIVE YOU A NUMBER IN THE US. I'M SO TICKED OFF RIGHT NOW! THESE SOB'S SHOULD BE SHUT DOWN! AND I WILL DO WHAT I CAN TO MAKE THIS HAPPEN! I'M SO GLAD THAT I LOOKED AT THE REVIEWS. NO ONE HAPPY CUSTOMER. THERE MUST BE A WAY THAT WE CAN SHUT THESE PEOPLE DOWN! AND GET OUR DAMN MONEY BACK! WHAT A BUNCH OF THEIVES! KARMA IS A $#*!. YOUR'S IS COMING! SO YOU BETTER GET READY! POS!

Date of experience: September 27, 2019
California
1 review
4 helpful votes
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Very upset Customer
September 27, 2019

Warning! Warning! This wig the worst matted wig I've ever seen, Wigsbuy you should be ashamed to sell a piece of crap like this. Nothing like the picture. Pls trust me when I share that wigsbuy.com is a total scam artist rip off company. Any positive review is a 100% lie. The wig pics look awesome and the wig that arrives 6months later is a matted discolored mess that won't even pass for Halloween costume. Don't waste ur money or time

Date of experience: September 27, 2019
Florida
1 review
4 helpful votes
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Total scam
September 26, 2019

Warning! Warning! Pls trust me when I share that wigsbuy.com is a total scam artist rip off company. Any positive review is a 100% lie. The wig pics look awesome and the wig that arrives 6months later is a matted discolored mess that won't even pass for Halloween costume. Don't waste ur money or time. (Ok. So 6months May be an exaggeration but the quality I speak of is NOT). Do NOT USE this company!

Date of experience: September 26, 2019
Washington
1 review
5 helpful votes
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Sent wrong colored wig they agreed once I sent them pictures. They won't refund or pay for return. Leaned the hard way by not reading reviews first. Worse company I have ever dealt with.

Date of experience: September 24, 2019
New York
1 review
6 helpful votes
Follow Arlana W.
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Beware of these fraudulent wig companies that their ONLY service is ripping people off!
There is a huge risk when you purchase any items from over seas. These scavengers have been known to lie, cheat and steal from whom ever patronizes their business. They frequently use false advertisements to get you to buy from them. Do your self a favor and buy locally and always read the reviews on the company, this will save you a whole lot of headache in the future.

Date of experience: September 20, 2019
New York
1 review
3 helpful votes
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You bought it, you' re stuck with it. No return phone number or address. Oops! Didn't read the reviews. Oh well! But they are happy scammers with Your money.

Date of experience: September 10, 2019

From the business

Wigsbuy provides natural looking cost-effective wigs, hair extensions & accessories for free shipping. Shop custom size synthetic & human hair wigs for men & women in multiple colors on our wig store here to explore the secret of instant beauty.


wigsbuy.com
Shenzhen, NULL, China
+162
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