Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of White Fox

White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey stargrey stargrey stargrey stargrey star

White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Chloe A.
Unfollow Chloe A.
Share Review
Report Review

Sooo helpful!
October 28, 2020

I purchased recently some new activewear and my phone used the wrong email when paying through Apple Pay. Grace replied straight away to my email and we got it all sorted and I received my confirmation email within seconds!

Thank you Grace xx

Date of experience: October 26, 2020
California
1 review
0 helpful votes
Follow Liz T.
Unfollow Liz T.
Share Review
Report Review

Great Customer Service
October 28, 2020

Placed an order with my old address instead of my new one :( (stupid Apple Pay) anyway the situation was fixed straight away and my package is coming!

Date of experience: October 26, 2020
Washington
1 review
0 helpful votes
Follow Angelina B.
Unfollow Angelina B.
Share Review
Report Review

White fox is cute
October 28, 2020

For the most part I really enjoy shopping here, however wait times to shop for certain items can be a bit long if it's a restock or Collab. And there was one time where shipping took incredibly long to get to my house, however it's been SO MUCH BETTER in recent times. I don't shop here much but I always enjoy/ like the products and it's usually worth the value.

Date of experience: October 26, 2020
Australia
1 review
0 helpful votes
Follow Alisa M.
Unfollow Alisa M.
Share Review
Report Review

Always love Whitefox!
October 27, 2020

Love everything! The style and shipping, as well as customer service is always amazing! Love shopping here!

Date of experience: October 26, 2020
Australia
1 review
0 helpful votes
Follow Svetlana C.
Unfollow Svetlana C.
Share Review
Report Review

Brilliant experience
October 27, 2020

The whole experience of buying from white fox is so amazing. I bought leggings from the Sarah's day reboot relaunch and it was quick and easy and the next day I received my order! I was in shock how fast they got my order to me!

Date of experience: October 26, 2020
California
1 review
0 helpful votes
Follow Courtney T.
Unfollow Courtney T.
Share Review
Report Review

Reboot Restock
October 27, 2020

I loved this WhiteFox and Sarah's Day restock! Everything went super smoothly and I was able to get everything that I wanted without any difficulties. This is not my first time ordering my WhiteFox and Sarah's Day and every single time goes so smoothly and I've never had any issues!

Date of experience: October 26, 2020
Utah
1 review
0 helpful votes
Follow Maime G.
Unfollow Maime G.
Share Review
Report Review

Great, easy checkout
October 27, 2020

Awesome website and easy checkout! Placed two orders in a row. They emailed when they got a restock on the product I wanted!

Date of experience: October 26, 2020
Oregon
1 review
0 helpful votes
Follow Sondra V.
Unfollow Sondra V.
Share Review
Report Review

Love!
October 27, 2020

Great quality, great customer service, and nice prices! Their athletic wear is my absolute favourite!

Date of experience: October 26, 2020
NL
1 review
0 helpful votes
Follow Ca d.
Unfollow Ca d.
Share Review
Report Review

Easy, fast and clear
October 26, 2020

I love this website! Everything works well, customer support is quick, shipping is fast, everything is well organized.

Date of experience: October 26, 2020
Sweden
1 review
0 helpful votes
Follow Selma M.
Unfollow Selma M.
Share Review
Report Review

I got in contact with White Fox Boutique when I lived in Australia and completely fell in love. They helped me distinguish my stile in a cool and a affordable way. Would highly recommend them! They are true to their sizes and how the product looks in reality vs how the products look online is identical. They really market them as they would look on you. Keep buying my cloths from them and I'm stoked every time.

Date of experience: October 26, 2020
Australia
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Amazing website
October 26, 2020

I love White Fox's website! It is soo easy to navigate and use unlike some others. I love that they show what sizes are still in stock without having to click on the product and waste time! Not to mention, their clothes are the best quality and you definitely pay for what you get xx

Date of experience: October 26, 2020
Maryland
1 review
0 helpful votes
Follow Kate O.
Unfollow Kate O.
Share Review
Report Review

I love White Fox and I love every Sarah's day collaborations you guys have! Keep it up! Also let's take out the font seams to prevent Camel toe.

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow Brittany C.
Unfollow Brittany C.
Share Review
Report Review

Helpful!
October 26, 2020

I had an issue with my payment, but Grace was able to help me out. She was super quick with responding and really polite! She helped me solve my issue and now I have a successful order, can't wait to receive it!

Date of experience: October 25, 2020
Oklahoma
1 review
0 helpful votes
Follow Mia S.
Unfollow Mia S.
Share Review
Report Review

I ordered the wrong size of a Sarah's day item and immediately emailed. Literally a minute later I got a response and I wasn't expecting one for at least 24 hours. They informed me they couldn't edit my order and they were really sorry but helped me with the return policy. I'm super bummed because I know the item I want will be sold out by the time the return is finalized. I'm super impressed with your customer service though and appreciate the extremely quick responses. Even though this purchase didn't turn out they way I wanted I know white fox cares for their customers. Thanks again!

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow ASHLEE P.
Unfollow ASHLEE P.
Share Review
Report Review

Never a problem
October 26, 2020

Once again I have touched into my online retail therapy needs. And as always, no complaints always lovely ordering from White Fox! Postage is always quick and a great surprise when I come home from work to find the parcel waiting.

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow Raena L.
Unfollow Raena L.
Share Review
Report Review

White fox is my go-to for clothing, great quality and very fast shipping. The selection of clothing is amazing

Date of experience: October 25, 2020
Texas
1 review
0 helpful votes
Follow Katie C.
Unfollow Katie C.
Share Review
Report Review

Orla is the best!
October 26, 2020

So helpful when I accidentally made a mistake on the shipping! Very nice and got back to me quickly.

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow Talia Q.
Unfollow Talia Q.
Share Review
Report Review

Great Team
October 26, 2020

Super easy website to navigate and the White Fox team have been nothing but helpful if there were ever any issues with my orders in the past.
Super excited to receive my new order!

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Website use
October 26, 2020

Absolutely love shopping from White Fox Boutique website is so easy to use and love their products AMAZING

Date of experience: October 25, 2020
Australia
1 review
0 helpful votes
Follow Tori D.
Unfollow Tori D.
Share Review
Report Review

Fast delivery, easy to work through the website and
Always good quality products and accurate sizing. A little expensive but good quality materials

Date of experience: October 25, 2020