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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey stargrey stargrey stargrey stargrey star

White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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We monitor reviews for authenticity

California
1 review
0 helpful votes
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Order process
December 22, 2020

I placed my order on Friday and it was shipped by Sunday. I was concerned it wouldn't get here on time as I live in California, I emailed their customer service and Grace was so helpful! Will definitely continue to order from Whitefox

Date of experience: December 21, 2020
Australia
1 review
0 helpful votes
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Good customer service
December 18, 2020

I received my item and was not pleased with the overall make and fabric. Upon contacting White Fox's support team I was able to arrange a return and refund very easily. Cody from the customer service team listened to my feedback and assisted with the whole process which was greatly appreciated. I've given 3 stars for the actual product but would give Cody 5 stars! Very helpful and understanding! :)

Date of experience: December 17, 2020
Australia
1 review
0 helpful votes
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Best customer service
December 17, 2020

The girls at White Fox are soooo helpful, always make it a pleasure! I've only ever had great experiences.

Date of experience: December 16, 2020
Australia
1 review
0 helpful votes
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Insanely fast processing!
December 17, 2020

I received an email within hours stating my shipment was packaged, and the next day that it was on its way! I had my amazing active wear in under 48 hours from placing the order. The clothing is coming and cute, such high quality.

Date of experience: December 16, 2020
Kentucky
1 review
1 helpful vote
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Useless
December 16, 2020

Both of my experiences with customer service have ended with no resolution. This company has no care for their customers.

Date of experience: December 15, 2020
Australia
1 review
0 helpful votes
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Amazing
December 16, 2020

I love WFB their stuff is fantastic quality and always true to size. Proud to be a customer! Best online boutique by far

Date of experience: December 15, 2020
Australia
1 review
0 helpful votes
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I have been ordering from whitefoxboutique for the last year and never find myself disappointed at the amazing quality and style of clothing I receive! From swimwear, sport wear, night looks or casual Sundays, THEY HAVE IT ALL! Thankyou whitefoxboutique for my exceptional shopping experience

Date of experience: December 15, 2020
Washington
1 review
0 helpful votes
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Love this brand!
December 15, 2020

I've ordered sooo much clothes from white fox & I always get compliments on the outfit I wear. White fox is now the only place I order clothes from!

+4
Date of experience: December 14, 2020
California
1 review
0 helpful votes
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Love the clothes and the quality. There are so many great styles and options to choose from! Definitely recommend.

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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Easy website navigation for making purchase, with great outfit ideas for each item. Free express shipping was available which in the end was what made me comfortable in making the purchase

Date of experience: December 14, 2020
Australia
1 review
0 helpful votes
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White review
December 14, 2020

Amazing quality, easy website, gorgeous clothes and fast shipping! All around my favourite shop to buy from

Date of experience: December 13, 2020
New Jersey
1 review
0 helpful votes
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Highly recommend
December 14, 2020

The lounge sets are the hype this year and I've been wanting the cream set from Whitefox for a while but it's always been sold out. They are so good with putting items back in stock and I am so glad I got to purchase mine before the holidays. Whitefox's quality never disappoint so I am looking forward to getting my shipment :)

Date of experience: December 13, 2020
Australia
1 review
0 helpful votes
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Never could be easier
December 12, 2020

Very simple and easy to put everything into cart or wish list, all the details needed is clear and very simple. Thank you for making it so easy

Date of experience: December 11, 2020
Wyoming
1 review
0 helpful votes
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I really enjoy their clothes and their shipping time to get to the US isn't bad either. I do like that they offer warranty for the clothing pieces as well.

Date of experience: December 11, 2020
Norway
1 review
0 helpful votes
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Amazing brand
December 10, 2020

I absolutely love these clothes. The quality is 110% and are the perfect mixture of chic, streetstyle and everyday. Super fast shipping and easy to navigate on their website. They have clothes for everyone and all occations, all in all - my favorite clothing brand!

Date of experience: December 9, 2020
Australia
1 review
0 helpful votes
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Everybody wants their new stuff they ordered like yesterday, and while that is actually an impossibility, White Fox does their very best to get it to you as fast as possible. Great service.

Date of experience: December 8, 2020
Australia
1 review
0 helpful votes
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I was having troubles with my white fox account and emailed them with my concerns. I was not only assisted instantly with a reply but was also so happy with the amazing knowledge the whitefox staff has. They were able to resolve my problem via email and with minimum chaotic messages back and fourth, only simple to the point perfect answers.

Date of experience: December 8, 2020
Minnesota
1 review
0 helpful votes
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Very great company!
December 8, 2020

Always super easy to work with. Shipping is fast, clothing is AMAZING quality and honestly you are getting the best bang for your buck. Enjoy!

Date of experience: December 7, 2020
France
1 review
0 helpful votes
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Sarahs day collab
December 8, 2020

I'm so happy that I was able to buy everything I wanted from the collection of Sarah's day X white fox! Can't wait to get my order and try everything on!

Date of experience: December 7, 2020
Australia
1 review
0 helpful votes
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AMAZING
December 8, 2020

The overall service and web ordering was so quick and very easy to understand. I love all off Sarah Days wear

Date of experience: December 6, 2020