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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Texas
1 review
0 helpful votes
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Great company
January 11, 2021

I love this company. I recently bought sweatpants and they are super comfy. Can't wait to buy more.!

Date of experience: January 11, 2021
Missouri
1 review
0 helpful votes
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Love shopping with white fox! Nice, organized website. Sooo looking forward to my clothes coming in!

Date of experience: January 11, 2021
Ireland
1 review
2 helpful votes
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If your from Ireland or anywhere else in the EU please do not buy from this website. I ordered clothes off their website and had to pay customs which is ok but on arrival they had sent me two packages by mistake, the money had come out of my account twice. On checkout the website was very busy at the time as it was a influencers launch and I had pressed cancel on my order ( when you pay with Apple Pay there is a cancel button). When I pressed cancel the website went black abs brought me back to the home page so my understandig was that it did actually cancel my order as I wasn't told other wise so I proceeded to purchase the items again. When it arrived it was a separate customs charge to my other package. I send it back immediately without paying the customs and when they received it they made me pay customs over in AUS and additionally made me pay to have it sent back to their warehouse. I emailed them back and forth about 20 times telling them my story. They were so unprofessional and didn't listen to my side of the story. They said they were doing me a favour by accepting the refund. In total it was 119 aud and in the end with paying all the customs I got 35 aud back into my account. If I refused to pay the customs they said they would just dump my parcel. They did not act professionally and did not take any responsibility for the crashing of their website at the time. Do not buy from them ever.

Date of experience: January 10, 2021
Australia
1 review
0 helpful votes
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Amazing store
January 8, 2021

Love the Quality of the clothes especially for their prices! Very organised and easy website use!

Date of experience: January 7, 2021
Florida
1 review
1 helpful vote
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Two dresses that ordered the materials were cheap and see through. The shorts were too small. Tried to return its $ 100 at ups and fedex. Tried calling to complain horrible customer service.

Date of experience: January 7, 2021
Australia
1 review
0 helpful votes
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Shopping experience
January 3, 2021

I have bought stuff here three times and the deals great, the quality and the style is perfect for someone who loves fashion. I will shop here again

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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AMAZING!
January 3, 2021

I love shopping from the White Fox website so much! It has never been such a smooth checkout process for any other companies before. No one does it like White Fox Boutique! They truly make it the best and easiest experience for their costumers. They have so many different payment options and it is fast. I can go on about how much I love this company forever, but truly they are the best! You won't be disappointed.

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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Shipping help
January 3, 2021

Grace helped me get my package shipped in time for my honeymoon after a delay due to holiday and Covid. Thank you so much!

Date of experience: January 1, 2021
Australia
1 review
0 helpful votes
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Never fails
December 29, 2020

Every time I order from white fox I never have any dramas or problems with anything, their quality for cost is amazing and will forever be one of my favourite sites

Date of experience: December 28, 2020
Pennsylvania
1 review
0 helpful votes
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This business is affordable while offering high quality clothing items of the latest fashion trends.

Date of experience: December 28, 2020
Florida
1 review
0 helpful votes
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Great site
December 28, 2020

Love their clothes and website! I have been a long time customer of them and always love every clothing item I get.

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
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Best Jeans!
December 27, 2020

White Fox sells the best jeans ever! RUN to get them! Seriously! I have a more athletic build and I feel so confident in them! I want every pair! :)

Date of experience: December 26, 2020
South Carolina
1 review
2 helpful votes
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So comfortable! Less plastic though?
December 27, 2020

I ordered my first order during holiday/coronavirus season and it took around 3 weeks to get here. That's pretty good though since the package comes from australia and im in the US! Just made my second order since i loved the first few pieces i got. I do wish they used less plastic in their packaging though (each item is in it's own individual plastic bag). I like to shop more eco-friendly so it throws me off a little bit.

Date of experience: December 26, 2020
Australia
1 review
0 helpful votes
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Close to perfect
December 27, 2020

Perfect business with such beautiful clothes and pieces. All I dislike is in some pieces there's only bigger sizes ( e.g. S/M and M/L when I need a XS/S). Other than that it's one of my fave websites

Date of experience: December 26, 2020
Australia
1 review
0 helpful votes
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Have bought from White Fox a few times and each time, the clothes I purchased were of high quality, matching the product pictures and descriptions. Also, delivery was very fast, only took 2 days.

Date of experience: December 25, 2020
California
1 review
0 helpful votes
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Great Shopping Experience
December 27, 2020

White Fox is my new favorite shopping boutique and I love shopping. Just waiting for another order that hasn't come yet.

Date of experience: December 25, 2020
New Mexico
1 review
0 helpful votes
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Very helpful
December 25, 2020

I made a mistake in my shipping and they answered the day I emailed and fixed it free of charger! Very happy :)

Date of experience: December 23, 2020
GB
1 review
0 helpful votes
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My favourite items ever
December 25, 2020

Bought some things for the first time this year and have lived in them since. The most amazing quality clothes, my partner is getting fed up with me saying! Just managed to purchase some more from the SDxWFA collection as i'm a huge fan but my size is always sold out! Can't wait to receive them.

Date of experience: December 23, 2020
Texas
1 review
0 helpful votes
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White Fox always impresses me with how fast their shipping is. I love their clothes and how well they hold up over time. White fox should be a staple in every closet!

Date of experience: December 23, 2020
Australia
1 review
0 helpful votes
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Amazing!
December 23, 2020

Such an easy website to shop on and the prices are very suitable for the quality of the clothes! One of my favourite online stores to date!

Date of experience: December 22, 2020