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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey stargrey stargrey stargrey stargrey star

White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Australia
1 review
0 helpful votes
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So easy
January 31, 2021

Pleasing to the eyes, easy to navigate, great filter options, love that we can get a quick preview of the items before actually clicking on to it, also, the checkout process was really straightforward.

Date of experience: January 30, 2021
Louisiana
1 review
0 helpful votes
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Love it
January 31, 2021

I really loved shopping on white fox. I love the quality of all of their items. There shipping is also really quick to say they're located in Australia. I love all of the clothes I bought. I love their customer service team too. I think they're a great place to shop. I just wish they would restock quicker and fix their email notifications.

Date of experience: January 29, 2021
Canada
1 review
0 helpful votes
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Amazing quality
January 29, 2021

Amazing quality loungewear! The items came as pictured on the website. Shipping took a long time but thats understandeable as its coming from Australia to North America. I sized up in items which is fine for loungewear but I would reccomend getting your normal size in the shirts, the tank i got is a little big!

Date of experience: January 27, 2021
Australia
1 review
0 helpful votes
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So easy to navigate
January 29, 2021

The website is so easy to navigate and you can clearly see all items on the main page. Easy to filter to get my size instead of clicking through a million things.

Date of experience: January 27, 2021
California
1 review
0 helpful votes
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White Fox
January 27, 2021

Always love their clothes and on top of that their customer service is great! :) they are great with responding to emails regarding your order and are very helpful

Date of experience: January 26, 2021
Wisconsin
1 review
0 helpful votes
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The smoothest website!
January 27, 2021

This website runs so smoothly! I cannot wait until you have an app for the website. Everything was seamless and easy to navigate. Thank you white fox boutique!

Date of experience: January 26, 2021
Canada
1 review
0 helpful votes
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Amazing quality!
January 28, 2021

I love white fox! Their quality is amazing! I live in Canada and when I order it comes so quickly, even though it's so far away! My favourite things are the roushed dresses and sweat sets!

Date of experience: January 25, 2021
Ohio
1 review
0 helpful votes
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This site has the cutest, best quality clothes! Just put in my second order and I can't wait to get it.

Date of experience: January 25, 2021
Washington
1 review
0 helpful votes
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Excellent!
January 24, 2021

This company is amazing. I recently had a problem with my order and they got back to me so quick and resolved the issue for me. I love them and highly recommend to all my friends and family!

Date of experience: January 22, 2021
Texas
1 review
0 helpful votes
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Amazing customer care!
January 24, 2021

Orla helped us out in less than 30 minutes of sending a request! We had our shipping updated and I can't wait to receive my order.

Date of experience: January 21, 2021
Australia
1 review
0 helpful votes
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Amazing Quality
January 21, 2021

I got my order within 3 days and loved all my items, they were true to size & such good quality! Definitely recommend

Date of experience: January 20, 2021
Australia
1 review
0 helpful votes
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Best boutique store!
January 20, 2021

White fox is my one stop shop! Has everything you need from casual attire to formal, swimwear & activewear. Site is easy to use, and shipping is always so quick. The customer service is exceeding & the team is always so helpful and polite. I have used WF many years now (whole wardrobe is pretty much WF) & the quality is amazing for the price you pay! Cannot recommend them enough the team is killing it!

Date of experience: January 20, 2021
California
1 review
0 helpful votes
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My favorite boutique!
January 20, 2021

I absolutely love this boutique! Everything is just so cute! I especially love the sweatpants and sweaters, and the material isn't cheap like everywhere else nowadays. This is why I recommend white fox boutique to my family as well! I also have a lot of the matching t-shirt and biker short sets!

Date of experience: January 19, 2021
Georgia
1 review
0 helpful votes
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Great quality!
January 20, 2021

Everything I have bought from White Fox Boutique has been exceptional quality. I am satisfied with every purchase that I have made!

Date of experience: January 19, 2021
Australia
1 review
0 helpful votes
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Great quality
January 20, 2021

This is a company that I go back and buy from time after time. I love the quality of all their clothes and shipping is extremely fast, I've even received my items the next day. The website is easy to browse and find everything your looking for.

Date of experience: January 18, 2021
Georgia
1 review
0 helpful votes
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Amazing
January 20, 2021

I bought a product and after realizing it wouldn't get here the weekend I thought, I emailed and they expressed shipped it immediately and for free. Great staff and amazing clothing.

Date of experience: January 17, 2021
Australia
1 review
0 helpful votes
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Have ordered a couple of times with white fox both times it has been easy and quick great prices
Highly recommend

Date of experience: January 14, 2021
Australia
1 review
0 helpful votes
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Best boutique in Australia
January 14, 2021

I've been shopping on white fox for a couple of years now and I can't fault white fox. There has only been a problem once where they sent the wrong dress but straight away they fixed this and are incredible with their treatment of customers and communication. White fox is my go too clothing brand

Date of experience: January 13, 2021
Iowa
1 review
0 helpful votes
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Return
January 13, 2021

This is $#*!, I made an order and they all came way to big, I ordered everything in a S/M and they came fitting like a large or XL, intent to return them and they only do store credit, what kinda of store does that, only stores that are desperate to take your money, i don't want their store credit I want my money back, I would never recommend this store to someone ever, there are plenty of stores with much better quality than white fox, that will give you a complete return not only that but you have to pay for the shipping of the return like WTF. Don't buy form them no matter how cute the clothing item is, it's not worth it they are way to expensive for what you get.

Date of experience: January 13, 2021
Kentucky
1 review
0 helpful votes
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Good Customer Service
January 14, 2021

Had an exchange that took a very long time in the mail for totally understandable reasons. Reached out to customer service twice and they were very prompt and made using the store credit very easy.

Date of experience: January 13, 2021