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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Illinois
1 review
0 helpful votes
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Customer
March 8, 2021

12/10 swimsuits are AMAZING! I will only be buying from them from now on. Always true to size Im 5'2' the XS fits great!

Date of experience: March 7, 2021
GB
1 review
0 helpful votes
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Can't wait
March 8, 2021

Very explanatory, shows you if they have your size without even having to click on the item image, and real life images on people In public (love that)

Date of experience: March 7, 2021
Canada
1 review
0 helpful votes
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Easy site to use
March 8, 2021

Love the brand and quality of clothes, site is easy to use! It was delivered quickly to my house as well!

Date of experience: March 6, 2021
Canada
1 review
0 helpful votes
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Had to make another order for summer 2021, their swimwear cannot be beat! So flattering and for the best price. Will likely order more in the future.

Date of experience: March 5, 2021
Canada
1 review
1 helpful vote
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Never Again.
March 4, 2021

I have been into Aussie fashion as of late. Princess Polly and Show Po are my favourite places to shop. I decided to give White Fox a chance based on YouTube videos. They only had a few things that I actually liked. Most of their items are not my style. Clothes are really short and very unwearable aside from their sets. They're pretty much to take pictures in for the gram but not to walk around in unless u want ur whole $#*! to be out. Purchased 3 items and selected After pay however they charged my card for the total? Fine. The items came quickly however I had to pay customs for it to be delivered. I believe it was 30 cad. Fine. Receive the clothes and was highly disappointed. For the price the material and quality is thin and very light. I usually don't mind this but i do if I paid 80 for a dress.
One of the top was huge for a size small and defective. Was not made properly at all. The dress and the skirt were incredibly short. So I decided to return it all. All of the items were a big NO. And normally I have good luck when shopping online. It's pretty rare for me to return clothes... so that's really how bad it was.
To top it all off. The company does not do refunds. Ridiculous. They only provide store credits. Fine. So I really considered donating to horrible clothes especially when it costed me 77 dollars to ship it back! Keep in mind the credit doesn't include shipping fees you paid to receive the item, custom charges, or return fees. So now I'll have to purchase another item with their store credit and pay another 30 dollars for customs to have it shipped to me. All in all I would not recommend and will never ever shop from white fox again. I highly recommend Princess Polly, Showpo and even Shein over white fox. Showpo has better prices and even better quality. Why charge 80 dollars for poorly made clothing. Don't do it!

Date of experience: March 3, 2021
New Zealand
1 review
1 helpful vote
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Always a pleasure
March 2, 2021

I am writing this review because the white fox website never mind the customer service team are always very easy to work with. Never had a problem when it comes to white fox they definitely are under rated and don't get enough credit for how well they work their business.

Date of experience: March 1, 2021
White F. White Fox Rep
over a year old

Hi Ashleigh! Thank you for your review! It looks like you accidentally left a 1-star review! It would be fabulous if you could review this for us so we can record it on our end

Canada
1 review
0 helpful votes
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Everything about this brand is amazing, their clothes are super cute, and the shipping is super fast!

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
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Take all of my $$$
March 1, 2021

This is my 2nd time ordering from White Fox and not only is the quality and selection on point but the customer support is exceptional! The company checks all of my boxes. I even left Boohoo and PTL for them shhhhh

Date of experience: February 28, 2021
Australia
1 review
0 helpful votes
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Got my parcel delivered within 2 days!
Was happy with swim Elena bottoms and they got great ( size 10) but my top was tight I couldn't knot the to bikini properly as it would move so had to return by paying a further $8.95:-(
Have reordered a large... not very happy

Date of experience: February 27, 2021
Australia
1 review
0 helpful votes
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My favourite online store
February 28, 2021

Absolutely love white fox, order all the time and love every piece. The website is easy to use, the packages come with free express shipping on orders over certain amount which is amazing!

Date of experience: February 27, 2021
Alabama
1 review
1 helpful vote
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WAY TOO BIG
February 23, 2021

I usually like my clothes oversized, but I got a size S/M and every single thing was HUGE. It's not even like, "cute/baggy" oversized. It's Iike "you order a S/M, but get sent XXXL" oversized. I ordered almost $300 worth of clothes, and literally everything except the sweatpants was unwearable. To make matters worse, you can't return and get your money back. You can only get a store credit, which sucks because EVERYTHING AT THE STORE IS TOO BIG. Why would I want to buy something else from a store that I know I can't fit? This was a waste of $300.

Date of experience: February 23, 2021
California
1 review
0 helpful votes
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Amazing Customer Service!
February 23, 2021

I made a mistake on my shipping for my order and Orla with customer support resolved my issue within only a few outs of my initial email! This company is great with customer service - they're so nice and resolve your issues as quickly as possible! 10/10 recommend shopping here.

Date of experience: February 22, 2021
New York
1 review
0 helpful votes
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Easy returns
February 23, 2021

When I returned I automatically got credit right my my white fox account which made it easy to use when I checked out I just added it to my order.

Date of experience: February 22, 2021
Pennsylvania
1 review
0 helpful votes
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Love this brand!
February 23, 2021

I've followed White Fox Boutique for years and years now - never bought anything until about 2 years ago and loved it ever since. Their styles and designs just keep getting better and I can't stay away! The site is super easy to use too so that's an extra plus.

Date of experience: February 21, 2021
Canada
1 review
0 helpful votes
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Good quality
February 22, 2021

I ordered twice here and I've never been disappointed by the service. Loved the quality of every item i got!

Date of experience: February 21, 2021
Australia
1 review
0 helpful votes
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Quality & Sizing
February 22, 2021

Great quality clothing, shoes, belts & handbags. I've never had to think about returning anything. Sizing accurate (:

Date of experience: February 21, 2021
New Jersey
1 review
0 helpful votes
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Quality and style
February 21, 2021

I have ordered off of White Fox Boutique's website for the third time now. I have purchased products ranging from bathing suits, to tops, bottoms, and accessories such as hats and belts. None of the items I have received we're damaged, sized wrong, or anything shy of my expectations based on their photos and descriptions on the website. A wonderful place to buy from for excellent quality, fast shipping, and true to size, stylish outfits meant to stand out. Not to mention they also frequently release deals for price reductions!

Date of experience: February 18, 2021
New Jersey
1 review
0 helpful votes
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Amazing
February 19, 2021

Always great quality and cute styles. Always updated and new clothing. Definitely quick about shipping!

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Great
February 18, 2021

I had to return a dress that was too big, they were quick to return the dress and have store credit back to me in time to buy the smaller size! They have a very good range of sizing

Date of experience: February 17, 2021
Australia
1 review
0 helpful votes
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Amazing!
February 18, 2021

I have purchased so much from White Fox Boutique, from active wear to lounge wear and I love it all! Always super easy to purchase and delivery is really quick! Amazing quality clothes

Date of experience: February 17, 2021