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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
grey stargrey stargrey stargrey stargrey star

White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Pennsylvania
1 review
2 helpful votes
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Amazing Clothes..
July 12, 2021

Prices are a little high for everyday purchase. I shop with SHEIN allll the time and the clothes hold up just the same. IMO. I actually ordered from WHITE FOX 2 times so far and the first time I ordered a bralette and the strap wasn't sewed together so I couldn't wear it for a while because I can't sew. I finally found someone to do it for me after a year of having it in the bag just sitting. I got shorts in that same set, followed wash instructions and still had things falling off of it. Just sucks for paying so much. A few weeks later SHEIN had the same shorts for much cheaper. Hahah. I also feel like this site takes a month or so to even ship out. Which is really inconvenient when you want the outfits for a certain occasion. The clothes are cute for sure. Don't get me wrong.

Date of experience: July 11, 2021
Texas
1 review
6 helpful votes
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Terrible! Its been two weeks. I ordered over $100 of clothes and nothing. I ordered 06/24 and its is 07/10 and I should be wearing my stuff by now. When I get my order summer will be over.

Date of experience: July 10, 2021
Australia
1 review
1 helpful vote
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White fox always deliver! Their clothes are such good quality, their shopping times are outstanding and their customer service levels are awesome! The team are always so friendly and helpful. Thanks again <3

Date of experience: July 7, 2021
California
1 review
0 helpful votes
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Obsessed with White Fox!
July 7, 2021

I'm continuously impressed with White Fox Boutique. I've ordered so many items from them, and each time I've been completely satisfied with the quality and fit. The quality of their clothes is amazing, especially for the price point. They're constantly offering great discounts for their clothing which makes things more affordable. I also have been so happy with their customer service team. They always respond quickly, are extremely kind, and help me find the correct size or answer restock questions. The only reason I'm giving 4/5 stars is that I do wish their returns process was better. As a customer from the United States, it's expensive to return any items to their base in Australia, and White Fox does not cover the cost. I hope that their returns process can be more seamless in the future! Otherwise, I would recommend this brand to anyone looking for cute, fashion forward, quality clothing for their wardrobe!

Date of experience: July 6, 2021
Canada
1 review
0 helpful votes
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Overall a great company with great trendy styles. I've ordered from them a handful of times now, their pieces are well-made and well worth the price. I had to contact customer support once and they were extremely helpful with the situation. I do recommend White Fox to all of my friends and family.

Date of experience: July 4, 2021
Washington
1 review
0 helpful votes
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I love the styles/sales available at WhiteFox, but most of my favorites are are often out of stock in my size.

Date of experience: July 1, 2021
Texas
1 review
0 helpful votes
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My favorite place!
June 30, 2021

I always buy from White fox, mainly for their basics! Nothing will replace them, they carry my favorite sweat shorts and tanks! Love, Love, LOVE!

Date of experience: June 29, 2021
Colorado
1 review
0 helpful votes
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Review
June 29, 2021

Really cute bathing suits but very poor customer service and the items take way too long to arrive to the US. Probably won't be a returning customer because of the bad customer service experience I had and the long wait for my items.

Date of experience: June 28, 2021
Australia
1 review
0 helpful votes
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Clothes shopping
June 28, 2021

Website set out is amazing so easy to use, however needed urgent reply as made a mistake with my order was then informed that the reply takes 2-3 business days which is a little too long.

Date of experience: June 27, 2021
Texas
1 review
0 helpful votes
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Amazing
June 27, 2021

I love shopping with white fox! I always get my orders sooner than expected and the clothes are always amazing quality and super cute! I highly recommend shopping with white fox!

Date of experience: June 26, 2021
New Jersey
1 review
0 helpful votes
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So many boutiques do not offer xs or xxs small options for us petite girls. This boutique has enough options to where I can get fitted clothing! It is so trendy and stylish and fits me how it should!

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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I placed an order with you guys and I used the wrong credit card (wasn't my card to use) and when I immediately wrote an email asking to cancel my order and use a different credit card you told me you would not cancel the charge you offered a store credit but never issued to me and you also never sent my order so now I have no clothes as well as lost $238 that you will not refund or use toward another order. So now I just placed another order and am down another $130 Bc you refuse to get back to me about my store credit and all of your items are selling out. I'm sure I won't hear back from you until after your sale is over which does not help me. Since you're response time takes 3-4 days to reply to an email. Extremely unhappy about the lack of customer service and lack of respect for a brand new customer.

Date of experience: June 26, 2021
Nevada
1 review
0 helpful votes
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Amazing
June 26, 2021

I probably order from this site way too much lol but I can't help it! There's just so many cute items, it's such good quality, and ships fast! This is my favorite site to shop from. Majority of my closet is White Fox!

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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LOVE THIS SITE!
June 26, 2021

I love their products the clothes are high quality and on trend and their customer service is amazing!

Date of experience: June 25, 2021
New York
1 review
0 helpful votes
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Was able to buy SUPER cute clothes after being notified about a 40% off sale - it was THE best surprise!

Date of experience: June 24, 2021
Colorado
1 review
1 helpful vote
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FAST, SIMPLE, EASY!
June 25, 2021

I absolutely love shopping at White Fox Boutique! Not only is the site super easy to navigate, but the variety of options is everything and more! Plus, the clothing is both affordable and of great quality, especially the swimwear! Couldn't recommend this shopping website any more!

Date of experience: June 24, 2021
Canada
1 review
0 helpful votes
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Best Quality clothing
June 25, 2021

Every time I order from white fox I also get the highest quality clothing! Also quick delivery times

Date of experience: June 24, 2021
Germany
1 review
0 helpful votes
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The best experience
June 25, 2021

Every time I log into my account, need help with sizing or info on my account I always get help in a timely manner. The great quality clothes for GREAT value with FAST shipping is not found anywhere else, it leaves me coming back for more every time! White fox seriously never disappoints

Date of experience: June 24, 2021
Georgia
1 review
0 helpful votes
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I came across White Fox last year while searching for a new swimsuit. So easy to fall in love with all of their options! I went back this year for another one that was on sale and the top was out of stock after I ordered it. Grace from the CS team reach out to notify me and gave me several options for fixing the situation. She was quick to reply and kind as could be. She was able to refund my whole transaction and I was able to buy 2 new bikinis today. Love this company and it's team! Keep it up and I'll always be back!

Date of experience: June 24, 2021
Texas
1 review
0 helpful votes
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Officially broke& lost my soul with my compulsive buying! White fox lounge wear is SOO good& thick sweats & sweatshirts like that you can wear multiple times & now fuzz up, nasty! Brittani-Hovey-1 is my Venmo. Lol

Date of experience: June 24, 2021