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White Fox

whitefoxboutique.com
casual, lounge, evening & party, swimwear womenAge 19-25, 26-45
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From the business

White Fox Boutique is your new obsession. Shop all your favourite styles at affordable prices online & receive express shipping worldwide.


Clothing item from White FoxFashion apparel by White FoxMerchandise from White Fox clothing lineWhite Fox fashion product

Business Highlights

General

Year Founded: 2013
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan
Return Cost: shipping cost

Sustainability

Recycling Program: no

Product

Style: casual, lounge, evening & party, swimwear
Body Fit: petite & short, regular
Available Sizes: Women's (3XS, 2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, Google Pay, PayPal
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate White Fox?
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White Fox Reviews Summary

The company has garnered significant criticism regarding its customer service and fulfillment processes. Customers frequently report extensive delays in order delivery, lack of communication, and difficulty in obtaining refunds or assistance. Many express frustration over unresponsive customer support, suggesting a disregard for consumer concerns. While some reviews hint at product quality, the overwhelming sentiment indicates that poor service and operational inefficiencies overshadow any positive aspects. Overall, the feedback reveals a pressing need for the company to enhance its customer engagement and streamline its order management to improve customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
497
shipping
522
returns
390
quality
458
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Arizona
1 review
0 helpful votes
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Feels Like a Scam
January 7, 2022

I ordered this dress in early December for a wedding in February that I would be a bridesmaid in with a promised shipping time of 10-20 days. Almost a month passed, and I finally reached out asking simply for an update. I expected the long shipping time, but not the poor communication that this boutique gave. After reaching out, I didn't even receive an email from a real person or an apology, only a notification of a refund (fortunately). Now I am on a time crunch to find a new dress. I would have appreciated an email after I ordered it that they were out of stock, instead of waiting for me to reach out. Very scammy company, and I will be telling everybody about my experience…

Date of experience: January 6, 2022
New Jersey
1 review
1 helpful vote
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Amazing Quality
January 5, 2022

I was skeptical ordering from an Australian brand, as there are really no good options for submitting returns if something does not fit right. I was so thrilled when I received my first order. The quality of the clothing is amazing. The materials used feel lush and when I wear them, I honestly feel my best.

Date of experience: January 3, 2022
Canada
1 review
0 helpful votes
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The best!
January 3, 2022

The clothing quality from white fox is amazing. Everything is such good material, and I have yet to have an issue with any of the clothing! Shipping internationally as well is super easy through them, and their customer service is super helpful and quick! Such an amazing brand.

Date of experience: January 2, 2022
Canada
1 review
0 helpful votes
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Purchased item November 18th as a Christmas Gift. Still have not received it! Sent three messages with zero response other than their automated one.

Date of experience: December 31, 2021
California
1 review
4 helpful votes
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Items have taken over a month to ship- no customer service at ALL. They will not respond to my emails or help in any way. Do not use!

Date of experience: December 28, 2021
Iowa
1 review
0 helpful votes
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Fast shipping and amazing clothing!
December 16, 2021

I ordered a dress from White Fox and received my package within 6 business days. Absolutely LOVE the dress and cannot wait to wear it. Super impressed with how it looks and the packaging it was delivered in. 10/10 recommend!

Date of experience: December 15, 2021
Australia
1 review
1 helpful vote
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Terrible customer service - never sent me my item and did not say a thing, the only reason i found out was because i contacted them asking where my order was (1 week later) and they informed me its sold out and my item was never sent. They offered me a refund and hardly showed any remorse for the situation.

I have sent multiple emails expressing how i felt about the situation and no one has bothered to even reply to my email.

Will never order from this company again and will recommend everyone to stay clear.

Date of experience: November 30, 2021
Tennessee
1 review
0 helpful votes
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Horrible company. Ordered a sweatshirt on Thanksgiving. Reached out to cancel the very next day because we received a different order from the company and realized their S/M is WAY too big and won't work. So I reached out to cancel the second order since they don't have any smalls…only S/M. They won't let you cancel. They refuse to give your money back. They will only give store credit even though all of their sizes are ridiculously too large. We need a small. Not a S/M. Horrible customer service. Also another issue is they are in Australia and the return shipping is $20 if you do end up having something shipped to you in the states and need to return it. I will never ever order anything from these a-holes again.

Date of experience: November 28, 2021
Canada
1 review
0 helpful votes
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Amazing quality
November 24, 2021

Quality is absolutely amazing, prices are high but worth it for staple pieces but be warned, I ordered from Canada and got 25$ custom duties to pay for a 120$ order.

Date of experience: November 23, 2021
New Zealand
1 review
0 helpful votes
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Clothing
November 24, 2021

I literally love this shop. It is such amazing quality and so comfortable and due to this I have gotten into a dirty habit of buying over and over again from there but I won't stop

Date of experience: November 23, 2021
California
1 review
0 helpful votes
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Cute clothes!
November 11, 2021

Such cute clothing and a lot of variety. I wish there was a rewards program since prices are on the higher side

Date of experience: November 11, 2021
Australia
1 review
1 helpful vote
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Super easy online shopping and fast delivery!
November 10, 2021

I love whitefox, the website is very inclusive and makes it easy to find the correct size for your body shape, the delivery is always fast within a week and the customer service is always responsive!

Date of experience: November 9, 2021
Texas
1 review
0 helpful votes
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Cutest clothes!
November 10, 2021

White fox is my all time favorite website! The clothes are the cutest and some of the best quality I have received from online shopping!

Date of experience: November 9, 2021
Washington
1 review
0 helpful votes
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OBSESSED
November 9, 2021

I am obsessed with their ENTIRE lounge wear collection. I have purchased probably 8 sweatshirts with matching sweats because I'm that obsessed. I love the trendy look of everything and the feel of the material! 5 from me for sure

Date of experience: November 8, 2021
Georgia
3 reviews
3 helpful votes
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Fashion Forward
November 8, 2021

I am very pleased with my purchases from White Fox Boutique. Their clothing is stylish and versatile. The clothing is reasonably priced and offers a wide variety of styles. I discovered their website on Instagram. I would highly recommend their site if you are looking for something out of the ordinary. I will definitely purchase from them again. I can honestly say it is a go to site.

Date of experience: November 7, 2021
New Jersey
1 review
0 helpful votes
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I ordered my 1st bathing suit which was fine but the 3 bathing suits after that the size was way off which I read the size chart and the string in front was loose and the threading. After multiple emails for damaged product they want me to use there shipping label which cost $20.00 and they only give you a credit which also charged you shipping back to the US if you order another item so now im out 40.00 will not be ordering from them ever again! Horrible customer service all she said was you should of emailed us before purchasing ok well im sorry it wouldn't have mattered if you order a size bigger and go off your sizing chart which im a 36D which i ordered a XL and XL bottoms and im a Large or Medium usually how could you have given advice on that and your quality of material was cheap and came damaged. I rather go to target and order my bathing suit thank you.

Date of experience: November 4, 2021
Australia
1 review
1 helpful vote
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I'm obsessed.
October 28, 2021

I only started ordering from White Fox a few months ago but boy was I impressed. WF stands out from other online fashion brands because of its stunning styles, amazing quality, as well as insanely fast shipping even with postal delays. I've already made quite a few more orders and will continue being a loyal customer. Easily a favourite!

Date of experience: October 27, 2021
Australia
1 review
0 helpful votes
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White Fox Review
October 28, 2021

I've ordered a few times from this website and they always process the items quickly. The clothes are packaged nicely and come in individual bags. I've found the quality of everything I've ordered to be really good and they are still nice after being washed multiple times.

Date of experience: October 27, 2021
Australia
1 review
0 helpful votes
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Good quality
October 28, 2021

They sell good stuff they only thing that needs a little updating is the refund policy
Won't stop me from buying again tho

Date of experience: October 27, 2021
Australia
1 review
0 helpful votes
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Bustier
October 27, 2021

I bought the ‘about time bustier' in chocolate, it is such an amazing fit and quality! So flattering

Date of experience: October 26, 2021