Right after placing my order I realized that I needed my item much sooner than the standard shipping allowed for. I emailed the support team immediately and Mia reached out in a very kind matter and helped switch my order from standard to express shipping, leaving me relieved! Appreciate the White Fox team!

I placed an order for a dress to wear on my birthday. After selecting regular shipping, I realized it wouldn't arrive in time. I emailed the customer service team, explaining the issue and inquiring whether or not I could change the shipping to express. They answered less than 48 hours later, updating the shipping and doing it free of cost. This means I will have the dress in time! I was amazed with the service, the best I have ever dealt with!

I was able to change my order from domestic shipping to express thanks to Mia from white fox customer service, I received a response within hours I'm waiting for my order now to review the clothing so far so good!

This is my first time ordering from White Fox and I accidentally chose standard shipping instead of express shipping since the outfit I was purchasing is for an upcoming event. I was worried my package wouldn't arrive on time and emailed their customer service team asking to change the shipping speed. Daniela responded immediately and was able to switch my shipping to express free of charge Amazing customer service and I will definitely be purchasing from them again in the future!

I would NOT recommend this company! Firstly it's been 2 months and I've had no one contact me for my return! I've attempted twice as you say not to keep contacting as it pushes you to the bottom of the list! Second the dress looks nothing like the picture! It's longer and its cut makes it look completely different to what you have advertised! Third the material is completely different! I'm talking a light champagne coloured dress turned up as a metallic brass colour! My order number is #AUS******* if you would like to do the right thing and contact me to organise my full refund!
For reviewers the dress is the Willow wrap dress.
Do NOT buy it!

Bought the dress for my sister and she love that! But I was wrong with the size so we had to change it, but there were no problems with that at all. Can recommend!

I used apple pay which helped me purchase so fast that I was unable to update the shipping method. After contacting customer service, it was taken care of within one day and i no longer needed to worry about my package arriving too late.

Appalling behaviour from a company that calls themself professional! See attached photos … will never buy from them again!

Dresses were ripped, not nearly as close to what they were seen as on the photo. They refused to give me a refund to my original payment method and only offered 'gift card' why would I do that just to receive more sh*t quality clothes and even WORSE customer service!

When I asked for it to be taken to higher management my email was ignored. Not to mention almost 2 weeks to reply to my initial email!

Don't bother wasting you money or time!

I had ordered some clothes that I was planning on wearing to the Taylor Swift concert but didn't double check my shipping option before I paid. I quickly emailed their customer service to see if they could help me and Melissa was able to change it and my clothes are expected in the next couple of days with more than enough time before the concert! I am just so grateful she is such a lifesaver and so sweet. I cannot tell you how much I appreciate her. I have never ordered from this company before so they didn't owe me anything but now I have so much respect for them and will definitely choose to shop there first from now on!

Great customer service. I had an issue with the delivery and they sorted it out promptly and without fuss. I couldn't be happier with their response. Will definitely be using them again!

I accidentally put standard shipping so i emailed them for help to change it to express shipping, and white fox was so kind to do that for me. Definitely satisfied about the customer service and this was my first time ordering from this site and i 100% will be back!

I had the best experience working with the costumer service for this cute boutique! Simply because of their customer service, I would recommend to all my family and friends. I will definitely be ordering from the store again, they are super cute, affordable, and great quality!

They were able to change the address on my order before it was dispatched which helped me a lot! They responded very quickly on a Sunday!

Great clothes and company! Very good with shipping too! All of the clothing is true to size and amazing quality!

I forgot to choose express shipping at checkout. I reached out and Mia responded quickly and was very helpful. She was able to edit the shipping method for me. Can't wait to get my order :)

This was my first time shopping with white fox. I placed an order and didn't realize standard shipping was 10-20 business days. I emailed and asked to change because I purchased a dress to wear for an upcoming event. White fox responded very quickly and didn't even charge me extra for my mistake. Great customer service will absolutely be purchasing from them again.